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NetImpact Strategies is seeking a Management Analyst to support one of our government clients. We are a fast-growing small business supporting the federal government. We’re passionate about our customers’ inspirational mission and we entrust our employees and teams to deliver exceptional performance to enable our clients to achieve their goals. We provide the tools and resources to help you be successful, and our culture fosters an environment in which idea sharing and collaboration are essential.   Typical responsibilities include:  - Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively. - Reviews and analyzes information, forecasts, methods, schedules, systems, processes, and procedures. - Track, manage, and report on various projects, products, and systems to project leadership using best practices in business analytics. - Leverage continuous process improvement techniques to evaluate performance results and recommend changes that result in short- and long-term organizational growth and success. - Determines and documents user requirements for business processes and abides by those requirements for future projects. - Provides expertise in, but not limited to, configuration management, strategic planning, knowledge management, business analysis, and technical analysis. - Author technical documents for review and acceptance, such as procedural manuals, job aids, guidance/publication, and other documentation tools. - Prepare and present written and oral reports on recommendations, metrics, impacts, and conclusions based on analyses. - Provide risk management support, including risk evaluation and scoring, risk mitigation development and execution, risk tracking/reporting, and other project risk/issue management activities. - Develop and establish short, mid, and long-range objectives and priorities for approval by leadership. - Promote organizational lessons learned information as a reusable, shared, protected, consistent, and compliant resource. - Develop or contribute to the Monthly Status Report for the client. - May supervise support, technical, and professional staff, as required by the contract. - Perform other duties as assigned.

Statement of Work: The Transportation Security Administration (TSA) Office of Information Technology (OIT) - Application Development Division (ADD) has a requirement for Flexible Agile Scalable Team (FAST) to support multiple Agile teams to support Agile design, development, and sustainment of human capital systems for all TSA employees. This project covers the implementation and support for TSA’s human capital systems.   Task Description: As an HR Product Manager, you will be a functional HR subject matter expert who will offer advice and expertise to help improve business performance and implement key human capital requirements across multiple systems. You will be required to demonstrate subject matter expertise in Federal HR during customer discussions to support overall design and roadmap of HR capabilities. You will also be responsible for providing guidance to HR business analysts. Activities include requirements analysis, functional design, user story creation and validation, testing, and troubleshooting. In this role, you will collaborate with team members across teams within an agile framework and you must communicate clearly and effectively with customer stakeholders.  

DESCRIPTION OF PROJECT AND TASKS Statement of Work: The Transportation Security Administration (TSA) Office of Information Technology (OIT) - Application Development Division (ADD) has a requirement for Flexible Agile Scalable Team (FAST) to support multiple Agile teams to support Agile design, development, and sustainment of human capital systems for all TSA employees. This project covers the implementation and support for TSA’s human capital systems.   Task Description: As a ServiceNow HRSD developer, you will be responsible for developing, configuring, testing, implementing, maintaining, and supporting changes in ServiceNow HRSD. Working closely with customers, business analysts and process consultants, and team members to understand business requirements that drive the analysis and design of quality technical solutions that are aligned with business and IT strategies. In this role, you will collaborate with team members across teams within an agile framework and you must communicate clearly and effectively with other team members and customer stakeholders.  

DESCRIPTION OF PROJECT AND TASKS Statement of Work: The Transportation Security Administration (TSA) Office of Information Technology (OIT) - Application Development Division (ADD) has a requirement for Flexible Agile Scalable Team (FAST) to support multiple Agile teams to support Agile design, development, and sustainment of human capital systems for all TSA employees. This project covers the implementation and support for TSA’s human capital systems.   Task Description: As a ServiceNow HRSD developer, you will be responsible for developing, configuring, testing, implementing, maintaining, and supporting changes in ServiceNow HRSD. Working closely with customers, business analysts and process consultants, and team members to understand business requirements that drive the analysis and design of quality technical solutions that are aligned with business and IT strategies. In this role, you will collaborate with team members across teams within an agile framework and you must communicate clearly and effectively with other team members and customer stakeholders.

DESCRIPTION OF PROJECT AND TASKS Statement of Work: The Transportation Security Administration (TSA) Office of Information Technology (OIT) - Application Development Division (ADD) has a requirement for Flexible Agile Scalable Team (FAST) to support multiple Agile teams to support Agile design, development, and sustainment of human capital systems for all TSA employees. This project covers the implementation and support for TSA’s human capital systems.   Task Description: - Oversee the Architect and design of ServiceNow HRSD solutions for clients and customers (providing employee, manager, and HR functionality for Pay, Personnel, and Benefits). - Lead technical teams in the implementation and operations of HRSD solutions. - Engage with executive stakeholders to establish strategic roadmaps and provide thought leadership. - Develop business cases and contribute to business development opportunities.

Statement of Work: The Transportation Security Administration (TSA) Office of Information Technology (OIT) - Application Development Division (ADD) has a requirement for Flexible Agile Scalable Team (FAST) to support multiple Agile teams to support Agile design, development, and sustainment of human capital systems for all TSA employees. This project covers the implementation and support for TSA’s human capital systems.   Task Description: As a ServiceNow HRSD developer, you will be responsible for developing, configuring, testing, implementing, maintaining, and supporting changes in ServiceNow HRSD. Working closely with customers, business analysts and process consultants, and team members to understand business requirements that drive the analysis and design of quality technical solutions that are aligned with business and IT strategies. In this role, you will collaborate with team members across teams within an agile framework and you must communicate clearly and effectively with other team members and customer stakeholders.

Statement of Work: The Transportation Security Administration (TSA) Office of Information Technology (OIT) - Application Development Division (ADD) has a requirement for Flexible Agile Scalable Team (FAST) to support multiple Agile teams to support Agile design, development, and sustainment of human capital systems for all TSA employees. This project covers the implementation and support for TSA’s human capital systems.   Task Description: As a ServiceNow HRSD developer, you will be responsible for developing, configuring, testing, implementing, maintaining, and supporting changes in ServiceNow HRSD. Working closely with customers, business analysts and process consultants, and team members to understand business requirements that drive the analysis and design of quality technical solutions that are aligned with business and IT strategies. In this role, you will collaborate with team members across teams within an agile framework and you must communicate clearly and effectively with other team members and customer stakeholders.

Statement of Work: The Transportation Security Administration (TSA) Office of Information Technology (OIT) - Application Development Division (ADD) has a requirement for Flexible Agile Scalable Team (FAST) to support multiple Agile teams to support Agile design, development, and sustainment of human capital systems for all TSA employees. This project covers the implementation and support for TSA’s human capital systems.   Task Description: As a ServiceNow Business Process Consultant, you’ll offer advice and expertise to help improve business performance and implement key human capital requirements within ServiceNow HRSD. Activities include requirements analysis, functional design, user story creation and validation, testing, and troubleshooting. In this role, you will collaborate with team members across teams within an agile framework and you must communicate clearly and effectively with customer stakeholders.

Statement of Work: The Transportation Security Administration (TSA) Office of Information Technology (OIT) - Application Development Division (ADD) has a requirement for Flexible Agile Scalable Team (FAST) to support multiple Agile teams to support Agile design, development, and sustainment of human capital systems for all TSA employees. This project covers the implementation and support for TSA’s human capital systems.   Task Description: As a ServiceNow Business Process Consultant, you’ll offer advice and expertise to help improve business performance and implement key human capital requirements within ServiceNow HRSD. Activities include requirements analysis, functional design, user story creation and validation, testing, and troubleshooting. In this role, you will collaborate with team members across teams within an agile framework and you must communicate clearly and effectively with customer stakeholders.  

Statement of Work: The Transportation Security Administration (TSA) Office of Information Technology (OIT) - Application Development Division (ADD) has a requirement for Flexible Agile Scalable Team (FAST) to support multiple Agile teams to support Agile design, development, and sustainment of human capital systems for all TSA employees. This project covers the implementation and support for TSA’s human capital systems.   Task Description: - Offer ServiceNow related advice and expertise to improve business performance and implement key human capital requirements within ServiceNow HRSD.  - Requirements Analysis - Functional Design  - User Story Creation, Validation, Testing, and Troubleshooting - Collaboration with cross functional teams within an agile framework - Clear and effective customer communcation   

Statement of Work: The Transportation Security Administration (TSA) Office of Information Technology (OIT) - Application Development Division (ADD) has a requirement for Flexible Agile Scalable Team (FAST) to support multiple Agile teams to support Agile design, development, and sustainment of human capital systems for all TSA employees. This project covers the implementation and support for TSA’s human capital systems.   Task Description: - Offer ServiceNow related advice and expertise to improve business performance and implement key human capital requirements within ServiceNow HRSD.  - Requirements Analysis - Functional Design  - User Story Creation, Validation, Testing, and Troubleshooting - Collaboration with cross functional teams within an agile framework - Clear and effective customer communcation 

We have an opportunity for a ServiceNow/Nuvolo Developer to join our talented Professional Services team. The successful candidate will serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow/Nuvolo implementation. The successful candidate will have fluency in ServiceNow and Nuvolo design and development principles. This is a fully remote position.    Typical responsibilities: - Prepare and present client-facing and internal deliverables that are technology-relate - Serve as the Senior ServiceNow application developer responsible for implementing solution design using best practices  - Overall responsibility for analyzing and documenting business processes and systems   - Collaborate with Product Designer to provide ServiceNow/Nuvolo design support - Design and develop solutions within the ServiceNow/Nuvolo environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes - Perform hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned. - Develop JavaScript server/client code as needed for integration - Design, develop, and update custom solutions using Nuvolo  - Create and use update sets to move customer configuration between environments - Provide advanced support for ServiceNow//Nuvolo by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis  - #LI-Remote

NetImpact Strategies has an opportunity for a Sr. SQL Database Administrator to join our talented Professional Services team. In this role you will serve as a lead Database Administrator, operating database infrastructure hosting a portfolio of nearly 500 databases, supporting a collection of over 125 business applications. You will work to automate daily Ops DBA requests submitted by Development DBAs for deployment into the production environment. The technology stack is primarily built on Microsoft SQL Server. You will also participate an effort to migrate the data portfolio to AWS in an IaaS model, and then work with development teams decouple the portfolio and mature into AWS PaaS offerings.   Typical Responsibilities Include:   In this role you will be responsible for all aspects of database infrastructure lifecycle management, including, but not limited to: - Performance Optimization - Data Security - Data Integrity - Data Migration - Data Governance - Database Performance Monitoring - Database Maintenance - Scalability Planning - Database Technology Evaluation - Collaboration with Development DBAs - Disaster Recovery Planning - Database Documentation  - Schema Administration - Data Change Automation - Backup/Restore

We have an immediate need for a Junior Web or Applications Developer with an interest in learning ServiceNow development for projects supporting the Federal Government. Duties & Responsibilities - Complete both formal and on-the-job training on the ServiceNow Platform (Company Provided) - Serve as a full stack JavaScript developer managing integrations with other applications. - Remain current on Web development technologies, assess new standards, technologies, and trends, and formulate and recommend strategies and tactics for future platform enhancements. - Continuously engage with project teams to deliver quality products. - Communication - Ensure regular, effective communication with team members and cross-functional resources. - Help define, create, test, and execute operations procedures. - Help document current and future configuration processes and policies.

NetImpact Strategies has an opportunity for a Business Analyst to join our team at NetImpact Strategies. The successful candidate will possess experience in former Business Analyst roles, preferably in the government sector, as well as Strategic Portfolio Management and Proven Optics. This role will be in support of the CFPG project. This is a fully remote posistion.   Typical responsibilities include - Participate in multi-functional efforts to improve efficiencies in processes and procedures - Gather and analyze data from multiple sources, develop strategies and recommendations, and present findings in briefings and reports - Develop plans, procedures, reference documents and instructions for formulating and executing program initiatives and related processes - Assist in the preparation and creation of documented business processes, policies and procedures and user guides - Prepare presentations for internal and external use by division and branch leads - Ability to enter accurate data, monitor, and maintain deliverable quality  - Assess products and procedures for compliance with federal standards, financial management principles, internal controls, and standards - Analyze how new initiatives will help the agency meet its business and mission goals - Assist the team by cultivating an environment of teamwork and collective goal setting - Ensure tasks are completed in the time frame specified by the client and assist in the preparation of status reports and other deliverables - Maintain strong communication with client for expectations alignment

Netimpact is looking for a user-experience (UX) designer able to understand our business requirements and any technical limitations, as well as be responsible for conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes. The UX designer will also be expected to design the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing.   Responsibilities - Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences. - Facilitate the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products. - Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces. - Identify design problems and devise elegant solutions. - Make strategic design and user-experience decisions related to core, and new, functions and features. - Take a user-centered design approach and rapidly test and iterate your designs. - Collaborate with other team members and stakeholders. - Ask smart questions, take risks and champion new ideas.

NetImpact Strategies is seeking a Program Manager to join our talent IT team for a new engagement with a Federal Agency. This person serves as NetImpact's single contract manager and shall be the authorized interface with the Government Contracting Officer (CO), the Contracting Officer's Representative (COR), government management personnel and customer agency representatives. This is a full- time position that has full authority to act for NetImpact on all matters relating to operations, including, but not limited to:    - Task Order compliance, service delivery, strategy, optimization, and contractual issue escalation.  - Responsible for formulating, enforcing, and enhancing work standards, assigning Contractor schedules, reviewing work discrepancies, supervising Contractor personnel and communicating policies, purposes, and goals of the organization to subordinates.   - The Program Manager (PM) also tracks and accounts for government-provided equipment approved to be off-site in the performance of the resulting contract.   - The PM is responsible for the overall contract performance.    Responsibilities include, but are not limited to: - Management and maintenance of the Major Incident Management (MIM) process, including incident management, problem management, MIM ticket closure, root cause, trending, knowledge management - Driving efficiency and effectiveness of the MIM process for T&I - Documenting, tracking, and monitoring problems arising across all IT systems and services. Reviews and analyzes report data to identify root cause (recent changes or maintenance) and reviews patterns for automating request for services in the self-service portal catalog - Producing management information, including KPIs and reports, and performing trend analysis across all T&I - Tracking incidents across all queue owners and monitor for closure / coordinate activities between multiple support groups to ensure T&I incidents are resolved - Ensuring efficient flow of tickets between all Queue owners - Ensuring that the MIM process is followed and act as the main point of contact for major incidents and - Assessing and reporting on areas across all T&I where Priority 1 through Priority 4 Incident service level target have not been met

NetImpact Strategies has an upcoming need for a Release Manager. Release Manager will provide multifaceted support for software development lifecycle releases, encompassing responsibilities of overseeing software builds, planning, scheduling, and coordinating through various stages and environments.       Typical Responsibilities Include:  - Providing multifaceted support for software development lifecycle releases, encompassing the responsibilities of overseeing software builds, planning, scheduling, and coordinating through various stages and environments, while also managing changes in IT service  - Performing risk management, resolving issues affecting release scope and quality, and ensuring compliance with client standards and processes  - Leveraging expertise in ITSM processes, IT infrastructure and software development tools, to maintain communication with stakeholders, implement quality assurance, and generate release reports   - Ensuring teams follow a change and release management process created using industry best practices and client specific requirements  - Oversees the change request process, monitors submission and approval workflows and coordinates relevant meetings  - Document the approval, deployment, and configuration of all Infrastructure system/service Configuration Items (CI) into or that exist within the infrastructure production environment.  - Develop the Configuration and Change Management Procedures and the Release Management Plan.  - Work with client change management board and processes, to ensure change management processes are adhered to for system changes.  - Conducting configuration audit/verification activities to determine undocumented changes and to limit service disruptions/outages.  - Employing change management status accounting strategies to ensure board members, system owners and stakeholders are apprised of anticipated/ongoing/completed deployment/transition activities within the enterprise.  - Conducting Change Ticket business reviews to standardize and strengthen change ticket content used by board members to determine risk acceptance. Assist with impact and rootcause analysis and report findings, when necessary.   - Balancing timely software releases with the risk of introducing bugs, managing complex dependencies, and efficiently handling changes in IT services  

We have an opportunity for a ServiceNow Architect to join our talented IT Services team. The successful candidate will have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. The successful candidate will be part of a team responsible for the maintenance and enhancement of the ServiceNow platform and must be able to provide strategic and tactical support to Clients, support multiple projects simultaneously, and adapt to changing priorities.    Responsibilities: - Proven experience as the lead technical resource leading the development of solutions in client environments. - Provide technical leadership and mentoring, perform peer code reviews, and ensure the ServiceNow team follows software development best-practices - Experience with implementation of Service Now core platform functions, ITSM processes, custom or scoped app development, and at least one of the following:  Discovery/Service Mapping, SAM Pro, ITBM, ITOM, or Performance Analytics.  - Experience building scoped applications in ServiceNow that leverage the power of the platform while providing unique functionality to the Client - Create and maintain API and data integration processes between ServiceNow and other services. - Experience leveraging MID Servers for integration and automation - Prepare and present client facing and internal deliverables that are technology related - Translate business requirements into detailed technical designs that represent actionable development tasks - Maintain production instance reliability through utilization of Change and Configuration Management processes.  Serve as the Release Manager with final technical authority to approve releases into Production - Monitor health, usage and overall compliance of the application - Collaborate with Business Analysts to understand the Client requirements and communicate approach options as needed - Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades - Oversee major version upgrades and install patches - Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other configurations required to support client processes - Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis

We have an opportunity for a Senior ServiceNow Developer to join our talented Professional Services team. The successful candidate will serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow implementation. The successful candidate will have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.    Typical responsibilities include - Serve as the Senior application developer responsible for developing applications on the ServiceNow platform using industry best practices. - Responsible for analyzing business requirements and business processes by working closely with the Requirements analysts and clients.   - Provide technical oversight during the requirements gathering process. - Collaborate with Product Owner and the Platform Architect to provide ServiceNow design/development support. - Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflows, UI Actions/Policies, ACLs, interfaces, and any other configurations required to support client needs. - Perform hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned. - Develop custom script-includes when necessary. - Migrate update sets between environments and batch update-sets for production deployments. - Build APIs to integrate ServiceNow DB with other systems/applications within the organization. - Able to successfully trouble shoot bugs and defects by working closely with the development team. - Work in an Agile team environment and participate in Story pointing, Sprint planning and other SCRUM ceremonies.