ServiceNow SPM Architect

NetImpact Strategies is currently seeking a talented and experienced ServiceNow Architect with expertise in the Service Portfolio Management (SPM) module. As a member of our team, you will have the opportunity to work on exciting projects that leverage the power of ServiceNow to transform service delivery and drive organizational success. This is a fully remote job. 

Responsibilities

• Solution Design: Collaborate with clients to understand their unique business requirements and design innovative solutions using the ServiceNow platform, with a focus on optimizing Service Portfolio Management processes.

• Architecture Development: Develop comprehensive architectural designs and configurations for ServiceNow implementations, ensuring alignment with best practices and industry standards.

• Customization and Configuration: Customize and configure ServiceNow applications, modules, and workflows to meet the specific needs of our clients, particularly within the Service Portfolio Management domain.

• Integration Management: Lead the integration of ServiceNow with other enterprise systems, ensuring seamless data exchange and interoperability to support service portfolio data management.

• Technical Leadership: Provide technical leadership and guidance to project teams, driving excellence in solution delivery and ensuring adherence to quality standards and project timelines.

• Documentation and Training: Create detailed technical documentation, including architectural diagrams and user guides. Conduct training sessions for clients and internal teams to facilitate knowledge transfer and promote effective utilization of ServiceNow capabilities.

• Quality Assurance and Testing: Develop and execute comprehensive test plans to validate the functionality, performance, and security of ServiceNow solutions. Ensure rigorous quality assurance processes are in place to deliver robust and reliable solutions.

• Continuous Improvement: Stay abreast of emerging trends and developments in the ServiceNow ecosystem. Actively participate in the ServiceNow community to share knowledge, exchange best practices, and contribute to continuous improvement initiatives.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 5 years of experience working as a ServiceNow Architect or similar role, with a focus on Service Portfolio Management.
• Strong proficiency in ServiceNow platform development, customization, and configuration, including hands-on experience with the Service Portfolio Management module.
• Extensive knowledge of IT Service Management (ITSM) processes and ServiceNow best practices.
• Proven expertise in designing and implementing complex ServiceNow integrations using REST APIs, MID Server, and other integration methods.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and internal teams.
• Eligibility to obtain and maintain a Public Trust clearance.

Preferred

• ServiceNow certification(s) such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) preferred.
• Experience working in a federal environment and familiarity with federal security and compliance requirements.
• Federal Consulting Industry Experience Preferred

#LI-Remote

Perks of working at NetImpact Strategies

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019 & 2020!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").