Release Manager

NetImpact Strategies has an upcoming need for a Release Manager. Release Manager will provide multifaceted support for software development lifecycle releases, encompassing responsibilities of overseeing software builds, planning, scheduling, and coordinating through various stages and environments.   

Responsibilities

• Providing multifaceted support for software development lifecycle releases, encompassing the responsibilities of overseeing software builds, planning, scheduling, and coordinating through various stages and environments, while also managing changes in IT service 
• Performing risk management, resolving issues affecting release scope and quality, and ensuring compliance with client standards and processes 

• Leveraging expertise in ITSM processes, IT infrastructure and software development tools, to maintain communication with stakeholders, implement quality assurance, and generate release reports  
• Ensuring teams follow a change and release management process created using industry best practices and client specific requirements 
• Oversees the change request process, monitors submission and approval workflows and coordinates relevant meetings 
• Document the approval, deployment, and configuration of all Infrastructure system/service Configuration Items (CI) into or that exist within the infrastructure production environment. 
• Develop the Configuration and Change Management Procedures and the Release Management Plan. 

• Work with client change management board and processes, to ensure change management processes are adhered to for system changes. 
• Conducting configuration audit/verification activities to determine undocumented changes and to limit service disruptions/outages. 
• Employing change management status accounting strategies to ensure board members, system owners and stakeholders are apprised of anticipated/ongoing/completed deployment/transition activities within the enterprise. 
• Conducting Change Ticket business reviews to standardize and strengthen change ticket content used by board members to determine risk acceptance. Assist with impact and rootcause analysis and report findings, when necessary.  
• Balancing timely software releases with the risk of introducing bugs, managing complex dependencies, and efficiently handling changes in IT services  

Required

• Bachelor’s degree in relevant field
• 4+ year of experience with Configuration Management and/or Release Management of an IT project
• ServiceNow Certified System Administrator, ITIL V4 Foundations
• Proficient using ticketing systems, such as ServiceNow or JIRA
• Demonstrated ability to coordinate cross-functional work teams toward task completion.
• Solid understanding of software development Lifecyle and Agile frameworks
• Excellent communication skills both verbal and written.

Preferred

ITIL Practitioner Certification
ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM)

Federal Consulting Industry Experience Preferred

#LI-Remote

Perks of working at NetImpact Strategies

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019 & 2020!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").