Program/Contract Manager

NetImpact Strategies is seeking a Program Manager to join our talent IT team for a new engagement with a Federal Agency. This person serves as NetImpact's single contract manager and shall be the authorized interface with the Government Contracting Officer (CO), the Contracting Officer's Representative (COR), government management personnel and customer agency representatives. This is a full- time position that has full authority to act for NetImpact on all matters relating to operations, including, but not limited to: 

• Task Order compliance, service delivery, strategy, optimization, and contractual issue escalation. 
• Responsible for formulating, enforcing, and enhancing work standards, assigning Contractor schedules, reviewing work discrepancies, supervising Contractor personnel and communicating policies, purposes, and goals of the organization to subordinates.  
• The Program Manager (PM) also tracks and accounts for government-provided equipment approved to be off-site in the performance of the resulting contract.  
• The PM is responsible for the overall contract performance. 

Responsibilities

• Management and maintenance of the Major Incident Management (MIM) process, including incident management, problem management, MIM ticket closure, root cause, trending, knowledge management
• Driving efficiency and effectiveness of the MIM process for T&I
• Documenting, tracking, and monitoring problems arising across all IT systems and services. Reviews and analyzes report data to identify root cause (recent changes or maintenance) and reviews patterns for automating request for services in the self-service portal catalog
• Producing management information, including KPIs and reports, and performing trend analysis across all T&I
• Tracking incidents across all queue owners and monitor for closure / coordinate activities between multiple support groups to ensure T&I incidents are resolved
• Ensuring efficient flow of tickets between all Queue owners
• Ensuring that the MIM process is followed and act as the main point of contact for major incidents and
• Assessing and reporting on areas across all T&I where Priority 1 through Priority 4 Incident service level target have not been met

Required

• Minimum five (5) years’ experience of program management 
• Demonstrated excellence in planning, directing, and managing Service Desk and Asset Management operations of similar size and scope 
• Working knowledge and experience administering/managing multiple tasks of similar size and scope 
• Successful management and supervision of employees of various labor categories and 
• skills in pertaining to the requirements stipulated in this PWS 
• Technical and administrative leadership of task compliance with industry accepted standards 
• Demonstrated ability for oral and written communication with the highest levels of management  
• ITIL Foundation certification V4. 
• US Citizenship and the ability to obtain a Public Trust clearance

Preferred

• Federal Consulting Industry Experience Preferred

#LI-Remote

Perks of working at NetImpact Strategies

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2020, & 2022!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").