Mid ServiceNow Business Process Consultant Level II

The Transportation Security Administration (TSA) Office of Information Technology (OIT) - Application Development Division (ADD) has a requirement for Flexible Agile Scalable Team (FAST) to support multiple Agile teams to support Agile design, development, and sustainment of human capital systems for all TSA employees. This project covers the implementation and support for TSA’s human capital systems.

Responsibilities

• Offer ServiceNow related advice and expertise to improve business performance and implement key human capital requirements within ServiceNow HRSD. 
• Requirements Analysis
• Functional Design 
• User Story Creation, Validation, Testing, and Troubleshooting
• Collaboration with cross functional teams within an agile framework
• Clear and effective customer communcation 

Required

• Experience with frequent use and application of technical standards, principals, and theories.
• Capable of providing solutions to technical problems of moderate scope and complexiity 
• Minimum 3 years’ experience + bachelor’s degree or equivalent (Associate degree +2 years’ experience; 6 years’ experience; or relevant professional certification); Successful completion of higher education which has not resulted in a degree may be counted as one year of experience.
• Experience working with ServiceNow HRSD for Federal customers, 1+ years; or experience working with ServiceNow (any module) for Federal customers, 2+ years.
• Experience with business process reengineering, user story creation, and/or requirements analysis for Federal HR customers, 3+ years.
• Excellent customer relationship management skills including effective oral and written communications, 3+ years.
• Experience working in agile teams, 2+ years.
• Experience in client-facing roles, 2+ years.
• Microsoft Excel and Microsoft Word Experience
• Excellent Written and Verbal Communication Skills 

Preferred

• ServiceNow Certified HR Implementation Specialists.
• Agile certification, preferably with SAFe.
• Experience with enterprise design thinking, 2+ years.
• Federal Consulting Industry Experience Preferred

#LI-Remote

Perks of working at NetImpact Strategies

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019 & 2020!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").