ServiceNow Business Analyst

We have an opportunity for an experienced Business Analyst to support our federal client in the enhancement of a ServiceNow solution. The successful candidate will have for familiarity/experience with the full suite of ServiceNow configuration & customization functionality that enable them to work with internal development teams, external development partners and key stakeholders to create and maintain enterprise business applications for our customers. 

Responsibilities 

• Lead meetings with system owners and other stakeholders to gather business requirements 
• Reviews, analyzes, and evaluates business systems and user needs. 
• Writes detailed descriptions of user needs, program functions, and steps required to develop or modify computer programs. 
• Facilitates requirements gathering, documents requirements, facilitates continuous improvement initiatives 
• Analyze business requirements, accurately translating them into functional and technical requirements for the development team 
• Prepare client-facing and internal deliverables 
• Facilitate User Acceptance Testing activities 
• Lead training, demos, and education activities for customers and stakeholders 
• Develop procedures, manuals, and other documentation for the systems developed based on the requirements gathered 
• Test various applications against documented requirements 

Required: 

• 3+ years of relevant Business Analysis experience 
• 2+ year of business process mapping, optimization/reengineering 
• Experience collecting and documenting application requirements systems using Agile/Scrum methodology 

• Excellent communication skills, written and verbal 
• Excellent organization skills 
• Must maintain or be eligible for Public Trust  

Preferred 

• Certified ScrumMaster Certification 
• ServiceNow System Administrator Certification  
• Federal Consulting Industry Experience Preferred 

#LI-Remote 

Perks of working at NetImpact Strategies

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2020, & 2022!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").