ServiceNow Business Analyst

We have an opportunity for a ServiceNow Business Analyst to support our ServiceNow Technical Services team for a federal client. This is a 100% remote position. The successful candidate will be responsible for analyzing and documenting business processes and systems. This position requires a full-time commitment.

Responsibilities

• Working with Process Owners to help identify technical requirements and guide them through the Software Development LifeCycle (SDLC) until Production release
• Analyzing and documenting business processes and systems
• Applying Agile methodology to elicit technical requirements and process flows for federal customers using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis
• Analyze and de-conflict requirements, data and information from multiple data sources, and decompose into detailed requirements
• Understanding the needs of the client and successfully linking needs with available technical solutions
• Supporting the creation of user stories and ensuring that they meet the criteria required to deliver a successful product
• Working with ServiceNow Architects and Developers in conducting testing to ensure the quality of new software releases
• Supporting User Acceptance Testing (UAT) including development of scripts and conducting UAT with end users
• Creating references and guides for end users as well as system administrators
• Generating and updating documentation to support requirements, design, and testing activities
• Continually ensure the client understands product updates
• Supporting the Change Management processes and providing pivotal support role for tool adoption
• Supporting report generation and materials for meetings
• Delivering quality control reviews

Required

• A BA/BS degree in a related field (Computer Science, Software Engineering, or Business Management preferred)
• A minimum of 2 years of experience
• A minimum of 2 years of direct experience with ServiceNow products and platform implementation
• Excellent presentation and communication skills in both written and oral form
• Demonstrated experience with at least two ServiceNow products and platform implementation in a Business Analyst role
• Demonstrated experience eliciting requirements using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis.
• Demonstrated experience critically evaluating information gathered from multiple sources, reconciling conflicts, and decomposing high-level information into detailed requirements (e.g., Epics and User Stories)
• Developed problem-solving and analytical abilities
• Must be eligible to meet government eligibility requirements including public trust clearance
• Must pass a background check and drug test

#LI-Remote

Perks of working at NetImpact Strategies

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, & 2023!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").