ServiceNow Business Analyst

NetImpact has an opportunity for a ServiceNow Business Analyst to join our talented IT Services team. The successful candidate will be responsible for analyzing and documenting business processes and systems. They assist with capturing requirements, user stories, acceptance criteria that will translated into solutions delivered using ServiceNow.  They will also assist with quality assurance testing, process documentation, and training materials.

Responsibilities:

• Assist with definition, analysis, design, and implementation of IT solutions around customer business processes, governance, and management issues.
• Understand and advise on customer business processes that the NetImpact IT solution supports
• Support building a requirements framework and use case structure
• Plan, structure, and facilitate group requirements sessions
• Translate customer functional requirements into business and technical solutions and demonstrate that the intended outcome meets the customer requirements
• Develop acceptance test plans, definition of done, and QA processes, and assist with acceptance test with customer stakeholders
• Assist with training curriculum and materials and lead customer training sessions
• Develops and maintains comprehensive documentation and project deliverables.
• Serve as Scrum Master, responsible for ensuring that Scrum based agile methodology is followed for new implementation/major enhancements
• Responsible for working with Process Owners and Investment SME to define requirements and create well-written user stories that meet the criteria required to deliver a successful product
• Sprint retrospectives
• Responsible for planning and executing ServiceNow sprints in a manner that ensures continuity of service
• Ensure developed functionality meets MVP requirements and SAF policies and standards
• Support all design, testing and documentation efforts
• Develop a comprehensive Test Plan that articulates our testing approach
• Support the development of all deliverables
• Support developing and executing the OCM strategies

Required

• Bachelor’s degree in Computer Science, MIS or Business-related discipline and 6+ years of hands-on experience as a Business Analyst, Or Master's degree in related discipline and 2+ years experience
• Demonstrated experience with ServiceNow products and platform implementation in a Business Analyst role
• Demonstrated experience with Agile development designing, creating, and configuring ServiceNow solutions
• Demonstrated experience eliciting requirements using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis.
• Demonstrated experience critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into detailed requirements (e.g., Epics and User Stories)
• Experience supporting testing and performing a gap analysis of current state test efforts
• Experience with process and workflow modeling and business process engineering
• Must have the ability to work well with clients to determine implementation requirements and execute a plan to meet those requirements in a timely and efficient manner.
• Proficient use of Microsoft Office products
• Advanced problem-solving, administrative, and analytical skills
• Strong customer service and interpersonal skills
• Must have an active secret clearance

Preferred

• Experience with IT Portfolio Management and Federal CPIC and/or TBM processes a plus
• Experience with ServiceNow SPM and Proven Optics a plus
• Experience with ITIL Service Management processes. ITIL Foundations certification a plus.

#LI-Remote

Perks of working at NetImpact Strategies 

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team 

• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required 

• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays 

• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) 

• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! 

• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! 

• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!  

ABOUT US 

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. 

ACCESSIBILITY NOTE 

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com. 

EQUAL OPPORTUNITY EMPLOYER 

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").