Business Analyst

We have an opportunity for a ServiceNow Business Analyst to support our ServiceNow Technical Services team for a federal client.  The successful candidate will be responsible for analyzing and documenting business processes and systems.  This position requires a full-time commitment and will report directly to the ServiceNow Project Manager. 

Typical responsibilities include

• Responsible for working with Process Owners to define requirements and create well-written user stories that meet the criteria required to deliver a successful product 
• Analyze and document business processes and systems   
• Facilitate requirements gathering and document requirements 
• Support all design, testing, and documentation efforts
• Develop a comprehensive Test Plan and test scripts that articulates our testing approach
• Apply Agile methodology to elicit requirements and process flows for federal customers using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis
• Analyze and de-conflict requirements, data, and information from multiple data sources and decompose into detailed requirements
• Support the creation of user stories and ensure that they meet the criteria required to deliver a successful product
• Work with Architect and Developer in conducting testing to ensure the quality of new software releases
• Support User Acceptance Testing (UAT), including the development of scripts and conducting UAT with end-users
• Create references and guides for end-users as well as system administrators
• Continually ensure the client understands product updates
• Understand the needs of the client and successfully link needs and solution
• Support Change Management processes and play a pivotal support role for tool adoption
• Support report generation and materials for meetings
• Provide quality control reviews

Required Skills 

• BA/BS degree in a related field
• A minimum of 4 years of experience
• Excellent presentation and communication skills in both written and oral form
• Demonstrated experience with ServiceNow products and platform implementation in a Business Analyst role 
• Demonstrated experience with Agile development designing, creating, and configuring ServiceNow solutions
• Demonstrated experience eliciting requirements using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis.
• Demonstrated experience critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into detailed requirements (e.g., Epics and User Stories)
• Developed problem-solving and analytical abilities
• Experience supporting testing and performing a gap analysis of current state test efforts
• Experience with process and workflow modeling and business process engineering
• Must have the ability to work well with clients to determine implementation requirements, andexecute a plan to meet those requirements in a timely and efficient manner.  
• Demonstrated technical aptitude
• Must be able to obtain and maintain government eligibility requirements

Desired Skills 

• Training or certifications in Agile methods
• ServiceNow Application Developer Certification
• ITIL v3 Certification
• ServiceNow Implementation Specialist Certification

Perks of working at NetImpact Strategies

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2020, & 2022!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").