ServiceNow Developer

We have an opportunity for a ServiceNow Developer to join our talented IT Services team. The successful candidate will have fluency in ServiceNow development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. The successful candidate will be part of a team responsible for the implementation, enhancement, and maintenance of the ServiceNow platform and must be able to act with a sense of urgency and adapt to changing priorities.

Duties & Responsibilities:

• Proven experience as a key technical resource leading the development of solutions in client environments.
• Experience with implementation of Service Now, working with all core ITSM processes, as well as Discovery, Orchestration, App Creator, Demand Management, Project Management, Performance Analytics, and other applications as they relate to ServiceNow
• Transform functional requirements into detailed technical designs that represent actionable development tasks
• Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other customization required to support client processes
• Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis
• Provide technical leadership and training, perform peer code reviews, and ensure the ServiceNow team follows development best-practices
• Perform version upgrades and install patches
• Monitor health, usage, and overall compliance of the application
• Generate operational reports and KPI analysis as needed
• Prepare client facing and internal deliverables that are technology related
• Maintain production system reliability through utilization of change management process

• 5+ years of hands-on experience as ServiceNow Developer or ServiceNow Implementation Specialist
• Certified ServiceNow Administrator
• Must be eligible to meet government clearance requirements – US Citizenship Required
• Federal ServiceNow development experience required
• Experience developing and implementing systems using Agile/Scrum methodolo
• 3 years of experience with ITIL Service Management processes. ITIL Foundations certification preferred
• 3 years of experience with Java Scripting
• 2 years of experience with web technologies such as DHTML, CSS, AJAX, XML, HTTP
• 2 years of experience with Server-side technologies such as Rino, Jelly
• 3 years of Database technologies such as JDBC, SQL
• Previous experience working with and mentoring junior ServiceNow developers
• Previous experience configuring and customizing all aspect of ServiceNow - UI Actions, UI Policy, UI Pages, Business Rules, Client Scripts, Include Scripts, Catalog Client Scripts, Catalog UI Polices, Email Scripts, Scripted Web Services, Rest and SOAP web services, Roles / Groups to name a few
• Understanding and experience related to advanced ServiceNow development including the following:
  • Browser events, best practices in JavaScript coding, style sheets, jQuery
  • The Glide Stack, Jelly scripts along with SN extensions, Rino extensions
  • Database relationships, views, query definition, before / after business rules

Perks of working at NetImpact Strategies

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Workplace in 2019 & 2020!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

 ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals’ partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").