IT Service Desk Specialist - Level I

NetImpact Strategies, Inc. is seeking to hire an IT Service Desk Specialist to support a Federal Agency.

This role is located 100% onsite at McConnell Air Force Base, Kansas.

Candidates must be eligible to pass a background investigation and hold an IAT I certification in compliance with DoD 8570.01-M requirements.

Key Responsibilities:

• Provide basic technical support by resolving software and hardware issues, assisting users with operating systems, and offering guidance through phone, email, or chat.
• Act as the primary frontline technician, triaging tickets, assigning issues to appropriate support tiers, and addressing low to moderate technical problems with some supervision.
• Assist in managing and resolving assigned tickets, provide technical assistance, and support local site knowledge processes within the Agency’s ticketing system.
• Assist and provide desk-side and remote troubleshooting for Agency-approved software, operating systems, networks, and hardware, including integration, configuration, and installation of authorized equipment.
• Assist with equipment staging, installation, testing, repairs, and upgrades while supporting end-user service requests for software installation and configuration.
• Assist in providing Mobile Device support for local wireless handheld devices (cell phones, smart phones, tablets, pagers, and mobile hotspots).
• Assist with managing call queues, support Call Center telephony, perform system installs and upgrades, and create scripts while ensuring IT security compliance.
• Assist in preparing reports on SITREPs, budgets, performance requirements summary (PRS) metrics, risks, and performance, providing weekly briefings on personnel status and corrective actions.
• Assist in tracking asset inventory, equipment transfers, and IT service metrics, ensuring efficient operations and timely issue resolution.
• Assist in maintaining risk management framework (RMF) packages, ensuring security compliance, system assessments, and continuous monitoring before deployment.

Required Qualifications and Certifications:

• Experience: Two (2) years of progressive experience demonstrating the required proficiency.
• Education: High School Diploma or G.E.D.
• IAT I certification in accordance with DoD 8570.01-M requirements.
• CE: Associate-level certification for supported technology.
• Ability to work onsite at McConnell Air Force Base, Kansas.

Preferred Qualifications and Certifications:

• Previous Federal Consulting Experience.
• Experience supporting DoD environments.
• Additional IT certifications related to service desk or enterprise IT support.

#LI-Onsite

Perks of working at NetImpact Strategies 

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team 

• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required 

• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays 

• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) 

• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! 

• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! 

• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!  

ABOUT US 

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. 

ACCESSIBILITY NOTE 

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com. 

EQUAL OPPORTUNITY EMPLOYER 

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").