IT Service Desk Specialist- Level II

NetImpact Strategies, Inc. is seeking to hire an IT Service Desk Specialist to support a Federal Agency.

This role is located 100% onsite at Fort Eisenhower, Georgia

Candidates must be able to pass a background investigation.

Key Responsibilities:

• Provide technical assistance, troubleshoot moderate to complex issues, and escalate as needed via phone, email, or chat.
• Act as an escalation point for specialized technical support and resolve assigned tickets from local users.
• Maintain and support the IT Service Desk queue, ensuring work orders follow knowledge base guidelines.
• Troubleshoot and support software, operating systems, and Commercial off-the-shelf (COTS) and Government off-the-shelf (GOTS) applications.
• Provide desk-side and remote support for LAN, WAN, wireless, hardware, software, and network issues.
• Perform hardware support tasks, including installation, configuration, troubleshooting, and repair.
• Ensure cybersecurity compliance and maintain standard OS and software baselines.
• Manage IT inventory, including equipment staging, installation, testing, DRMO disposal, and lifecycle management.
• Support mobile devices, including cell phones, smartphones, tablets, pagers, and mobile hotspots.
• Provide 24/7 on-call support, responding remotely and on-site as needed.

Required Qualifications and Certifications:

• Experience: Four (4) years of progressive experience in required proficiency.
• Education: Bachelor’s degree or equivalency.
• IAT II certification per DoD 8570.01-M requirements (CCNA-Security, GICSP, GSEC, Security+ CE, SSCP, CySA+ **).
• CE: Associate (professional preferred) level certification.

Preferred Qualifications and Certifications:

• Experience in Federal Consulting roles.
• Advanced certifications in IT service management or related technologies.
• Familiarity with DoD IT environments and security requirements.

#LI-Onsite

Perks of working at NetImpact Strategies 

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team 

• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required 

• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays 

• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) 

• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! 

• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! 

• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!  

ABOUT US 

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. 

ACCESSIBILITY NOTE 

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com. 

EQUAL OPPORTUNITY EMPLOYER 

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").