Mid Level IT Service Desk Specialist (OH)

NetImpact Strategies, Inc. is seeking to hire an IT Service Desk Specialist to support a Federal Agency.

This role is located 100% onsite in Oak Harbor Naval Clinic, Oak Harbor Washington.

Candidates must be able to pass a background investigation.

Key Responsibilities:

• Provide technical assistance and troubleshoot hardware, software, and system issues via phone, email, or chat, escalating complex problems as needed.
• Act as an escalation point for technical support, specializing in assigned technologies and ensuring timely resolution of incidents and service requests.
• Manage and resolve assigned tickets, ensuring alignment with knowledge base guidelines and maintaining IT Service Desk queue efficiency.
• Provide desk-side and remote support for LAN, WAN, wireless networks, operating systems, and COTS/GOTS applications.
• Perform hardware support tasks, including troubleshooting, configuration, integration, installation, and on-site repairs.
• Ensure cybersecurity compliance, maintain standard operating system/software baselines, and support software installations.
• Support IT asset lifecycle management, including inventory tracking, disposal, and staging/testing of new equipment.
• Manage mobile devices (smartphones, tablets, pagers, hotspots) and support call center telephony, including call queues, installations, upgrades, and scripting.
• Handle emergency service outages and performance degradations, responding remotely or on-site as needed.
• Prepare and submit reports, including Monthly Progress Reports, Asset Inventory Reports, Ticketing Metrics, After-Action Reports, and weekly briefings to the Task Manager.

Required Qualifications and Certifications:

• Experience: Four (4) years of progressive experience in IT service desk support.
• Education: Bachelor’s degree or equivalency.
• IAT II certification per DoD 8570.01-M requirements (CCNA-Security, GICSP, GSEC, Security+ CE, SSCP, CySA+ **).
• CE Certification: Associate level (Professional preferred).

Preferred Qualifications and Certifications:

• Experience in Federal Consulting roles.
• Advanced certifications in IT service management or related technologies.
• Familiarity with DoD IT environments and security requirements.

#LI-Onsite

Perks of working at NetImpact Strategies 

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team 

• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required 

• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays 

• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) 

• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! 

• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! 

• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!  

ABOUT US 

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. 

ACCESSIBILITY NOTE 

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com. 

EQUAL OPPORTUNITY EMPLOYER 

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").