ServiceNow Administrator

Our company is seeking an experienced ServiceNow Administrator to manage and enhance the ServiceNow platform for a federal client. This role involves configuring, customizing, and maintaining the platform to meet organizational needs, ensuring optimal performance and user satisfaction.

Key Responsibilities

• Plan, execute, monitor, and complete technical tasks related to ServiceNow configuration and implementation, supporting Tier 1, Tier 2, and Tier 3 services.
• Provide software coding and configuration services including screen tailoring, workflow administration, report setup, data imports, scripting, integrations, and custom application development.
• Create and maintain service catalog items and workflows to support organizational needs.
• Design and implement automated workflows to streamline business processes.
• Integrate ServiceNow with external systems and tools to enhance platform functionality.
• Develop and maintain reports and dashboards for stakeholders and leadership visibility.
• Deliver training and support for end-users and administrators to improve platform adoption.
• Identify opportunities for process improvements and implement best practices within ServiceNow.
• Create and maintain system design and operations documentation for ServiceNow environments.
• Advise on the impact of proposed changes to the ServiceNow platform and ecosystem.
• Provide ServiceNow administration, sustainment, and subject matter expertise to support organizational goals.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Minimum of 5 years of experience in ServiceNow development, configuration, and administration.
• Proficiency in ServiceNow scripting languages, including JavaScript.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Demonstrated ability to collaborate with cross-functional teams across IT and business units.

Preferred Certifications

• ServiceNow Certified Implementation Specialist – ITSM
• ServiceNow Certified Application Developer
• ITIL Certification

Perks of working at NetImpact Strategies 

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team 

• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required 

• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays 

• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) 

• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! 

• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! 

• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!  

ABOUT US 

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. 

ACCESSIBILITY NOTE 

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.