Tier 3 IT Support Engineer

Our company is seeking an experienced Tier 3 IT Support Engineer to resolve the most complex technical issues that cannot be addressed by Tier 1 or Tier 2 teams. You will maintain and enhance IT infrastructure reliability, performance, security, and compliance across on‑premises and cloud environments. This role includes deep technical troubleshooting, implementing automation and Infrastructure as Code (IaC), overseeing network and system architecture, and empowering lower-tier support through knowledge development.

Key Responsibilities

• Perform deep root-cause analysis and resolve advanced incidents related to network, server, infrastructure, and cloud systems
• Architect, deploy, and maintain on-premises and cloud services (Azure, AWS), including VMs, containers (VMware, Kubernetes), and enterprise network components
• Implement and enforce CIS benchmarks, STIGs, Azure Policy, and RBAC to meet federal security and compliance standards
• Design, develop, and maintain Infrastructure as Code (IaC) using Terraform, Azure DevOps, PowerShell, CLI, and integrate CI/CD pipelines
• Administer identity and access management platforms, including Azure Entra ID, Active Directory, LDAP, ADFS, Intune, and Okta
• Plan and execute system upgrades and migrations, monitor performance, and troubleshoot capacity, availability, and configuration issues
• Implement backup, snapshot, replication, failover, and disaster recovery procedures for cloud and on-prem systems
• Develop and maintain technical knowledge articles to enable Tier 1/2 teams to resolve recurring issues
• Provide administrative and engineering support for on-prem and cloud-hosted services, ensuring availability and performance
• Configure Azure services (VMs, functions, networking, storage, databases) and logging/monitoring tools
• Build and manage cloud data warehouse and analytics solutions using Azure Synapse and AWS Redshift
• Integrate automation into CI/CD processes and administrative tasks to improve efficiency and reliability
• Architect and implement single sign-on/MFA solutions with identity providers (Microsoft Entra, Okta)
• Validate IT security requirements and provide SME support during solution design and implementation

Required Qualifications

• 7+ years of senior-level IT engineering or support experience in infrastructure and cloud environments
• Advanced proficiency with Azure and AWS compute, storage, networking, database, and monitoring services
• Proven experience in IaC automation (Terraform, DevOps pipelines, scripting)
• Strong background in identity and access management (AD, Entra ID, Intune, LDAP, ADFS)
• Knowledgeable in security frameworks and compliance protocols (CIS, STIGs, Azure Policy)
• Excellent written and verbal communication skills, with the ability to mentor or transfer knowledge

Preferred Qualifications

• Experience supporting federal agency IT environments
• Certifications such as Microsoft Azure, AWS, VMware, CISSP, or comparable infrastructure/cloud credentials
• Familiarity with Kubernetes, containers, and hyper-converged systems
• Hands-on experience implementing disaster recovery strategies and conducting DR testing

Perks of working at NetImpact Strategies 

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team 

• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required 

• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays 

• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) 

• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! 

• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! 

• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!  

ABOUT US 

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. 

ACCESSIBILITY NOTE 

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.