Process Improvement Consultant

We have an opportunity for a Process Improvement Consultant to join our Business Operations team. The successful candidate will be a creative thinker and problem solver.  In this role, you’ll be responsible for coordinating initiatives and contributing to team efforts, such as: Continuous process improvement, building and maintaining program dashboards, developing processes, metrics, and standards, and other administrative tasks.

*Preference for candidates in with the metro-Washington, DC or San Antonio, TX areas.

Typical responsibilities include:

• Evaluate existing workflows to identify process inefficiencies, bottlenecks, and quality issues.
• Develop and recommend improvements using methods such as process mapping, data analysis, and Lean Six Sigma.
• Promote continuous process improvement and standardization by identifying gaps in service, training, or other processes, and drafting, developing, and/or updating business documents and requirements;
• Lead or support client and internal cross-functional teams to develop and implement new processes and ensure a smooth transition.
• Track key performance indicators (KPIs) and project outcomes, reporting findings and recommendations to management.
• Tracking and working client-focuses initiatives, identifying process obstacles issues, risks, and opportunities, presenting updates/materials to client leadership;
• Coaching, Supporting consulting with, and assisting the client with project coordination (e.g., stakeholder report), creating and maintaining program dashboard and process improvement, and strategic planning;
• Developing, maintaining, and training end-users on how to use program dashboards;
• Developing automated workflow processes to track progress and streamline operations;
• Assisting in the creation and establishment of a Process Asset Library, creating templates and documentation to support project management and education initiatives;
• Assisting with the enterprise risk management program and training on identification, mitigations, and best practices;
• Providing decision support through data gathering, information analysis, and presenting considerations to relevant stakeholders;
• Supporting Commercial-Off-the-Shelf (COTS) integrations
• Conducting research and analysis to develop white papers, briefings, standard operating procedures (SOPs), Procedural Instructions (PI), and executive summaries;
• Developing concise, professional, and compelling executive presentations on major initiatives;
• Support organizational planning and coordination for a wide variety of summits, initiatives, and educational opportunities; 
• Coordinates with offsite, remote, and/or external organizations, teams, and/or vendors to conduct data calls, complete tasks, and manage initiatives
• Identifying and managing ad hoc strategic projects
• Assisting with research with policies and emerging regulations and provide analyses, recommendations
• Assisting in facilitation and the coordination of high-level meetings, ensuring that read-aheads are relevant, quality checked, and ensuring that minutes are submitted on time
• Providing administrative support for meetings and conferences (meeting minutes, notes, action items, etc.)
• Updating and maintaining multiple client SharePoint sites, dashboards, and shared drives.

Required:

• A BA/BS degree in a related field 
• 3+ years of experience in Management, Business Operations Business Analysis, or a related field
• Strong process improvement knowledge and abilities; Six Sigma preferred
• Proficient in Microsoft Office applications (Teams, PowerPoint, Word, Excel, Outlook, SharePoint, and Visio)
• Must possess excellent oral and written communication, as well as presentation skills
• Ability to work independently, adapting to changing requirements, and multi-task in with quick delivery of documents, briefs, and other deliverables
• Must be able to step in and support the client with minimal direction function with minimal direction and function with sometimes ambiguous client requirements.
• Self-starter with a genuine desire to learn is essential
• Strong customer service and interpersonal skills 
• Ability to problem-solve and think analytically 
• Must be able to obtain and maintain government Public Trust clearance eligibility requirements
• A sincere interest in education and training, process improvement, and/or standardization strongly desired
• Experience with Defense Department preferred
• Experience in project coordination, and task tracking tools preferred

Preferred:

• PowerBI experience

#LI-Remote

Perks of working at NetImpact Strategies 

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team 

• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required 

• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays 

• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) 

• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! 

• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! 

• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!  

ABOUT US 

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. 

ACCESSIBILITY NOTE 

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com. 

EQUAL OPPORTUNITY EMPLOYER 

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").