Job Listings

The Senior Organizational Change Analyst/Consultant plays a pivotal role in leading and managing large-scale OCM initiatives that align with the organization’s strategic objectives. This role involves applying advanced OCM theories and models to develop comprehensive change management plans, conducting in-depth stakeholder analyses, and assessing the impact of proposed changes. The Senior Analyst/Consultant collaborates with executive leadership, stakeholders, and cross-functional teams to ensure effective change implementation. This position requires exceptional leadership, communication, and analytical skills to drive successful organizational change.

NetImpact Strategies, Inc. is seeking to hire an IT Service Desk Specialist to support a Federal agency. This role is located 100% onsite in Fort Sam Houston, TX.

NetImpact Strategies has an opportunity for a Service Desk Technician to provide high-touch, onsite IT support within a federal Service Desk environment. This role delivers hands-on technical assistance for hardware, software, and conference room technologies while serving as an escalation resource for complex or time-sensitive issues requiring in-person resolution. The Service Desk Technician plays a critical role in ensuring operational continuity, equipment readiness, and superior customer service in a hybrid (on-premises and cloud) IT environment; this position is onsite in Arlington, VA.   Responsibilities - Provide onsite, hands-on technical support...

NetImpact Strategies has an opportunity for a Service Desk Analyst II to provide advanced technical support within a federal IT Service Desk environment. This role serves as the second-tier escalation point for complex incidents and service requests that require deeper technical troubleshooting and systems knowledge. The Service Desk Analyst II works closely with Tier I analysts, engineers, and government stakeholders to ensure timely resolution of issues, adherence to Service Level Agreements (SLAs), and delivery of exceptional customer service in a hybrid (on-premises and cloud) IT environment; this position is hybrid in Arlington, VA.   Responsibilities

NetImpact Strategies has an opportunity for a Service Desk Analyst I to provide front-line IT support to a federal customer in a fast-paced, SLA-driven environment. This role serves as the first point of contact for all IT-related incidents and service requests, delivering high-quality customer service while troubleshooting hardware, software, and connectivity issues across a hybrid (on-premises and cloud) IT infrastructure. The Service Desk Analyst I is responsible for timely ticket triage, documentation, resolution, and escalation to ensure minimal disruption to mission operations; this position is hybrid in Arlington, VA.   Responsibilities - Serve as...

NetImpact Strategies has an opportunity for a Technical Writer to support a federal customer’s IT Service Desk and enterprise IT operations by developing high-quality, user-centered technical documentation. This role plays a critical part in strengthening knowledge management, improving incident resolution efficiency, and enhancing overall service delivery within a hybrid (on-premises and cloud) IT environment. The Technical Writer collaborates closely with Service Desk leadership, engineers, and IT stakeholders to translate complex technical processes into clear, actionable documentation that supports operational excellence and SLA performance; this position is onsite in Arlington, VA.  

NetImpact Strategies has an opportunity for an Operations Manager to lead day-to-day IT Service Desk operations supporting a federal customer in a performance-based, SLA-driven environment. This position oversees Tier I and Tier II Service Desk teams delivering high-quality IT support to a geographically dispersed workforce operating in a hybrid (on-premises and cloud) IT environment. The Operations Manager ensures timely ticket triage and resolution, asset accountability, operational excellence, and superior customer experience while serving as the primary on-site liaison to government stakeholders; this position is onsite in Arlington, VA.   Responsibilities

NetImpact Strategies has an opportunity for a Service Desk Manager supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This leadership role is responsible for the day-to-day management, performance oversight, and operational excellence of a 24x7x365 IT service desk environment, including contact center operations and in-person support functions. The Service Desk Manager ensures high-quality incident and request management, drives SLA performance, oversees staff development, and promotes continuous service improvement while maintaining compliance with federal IT security and operational standards; this position is onsite in Washington, DC.  

NetImpact Strategies has an opportunity for a Program Manager supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This senior leadership role is responsible for the overall performance, management, quality assurance, and successful delivery of a large-scale, performance-based IT support contract. The Program Manager serves as the primary interface with federal stakeholders, provides strategic oversight across contact center operations, embedded support teams, audio/visual services, logistics, and hardware deployment functions, and ensures compliance with Service Level Agreements (SLAs), federal security requirements, and contractual obligations; this position is onsite in Washington, DC.

NetImpact Strategies has an opportunity for an AV Technician supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This role provides professional audio/visual (A/V) technical support for meetings, events, and conferences across federal facilities, ensuring reliable setup, configuration, operation, and breakdown of multimedia equipment. The AV Technician supports live, hybrid, and virtual events, troubleshoots technical issues in real time, and ensures seamless delivery of audio and visual services in alignment with established service standards and performance expectations; this position is onsite in Washington, DC.  

NetImpact Strategies has an opportunity for a Help Desk Specialist III supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This role serves as a senior-level technical escalation point within a 24x7x365 service desk environment, providing advanced Tier III troubleshooting, complex incident resolution, and subject matter expertise across enterprise end user technologies. The Help Desk Specialist III supports high-impact technical issues, mentors junior staff, and contributes to continuous service improvement initiatives while ensuring compliance with established Service Level Agreements (SLAs) and federal IT security standards; this position is onsite in Washington, DC.  

NetImpact Strategies has an opportunity for a Help Desk Specialist II supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This role serves as a Tier II technical support professional providing advanced troubleshooting, incident resolution, and escalation support within a 24x7x365 service desk environment. The Help Desk Specialist II resolves complex technical issues, supports in-person and remote users across multiple locations, and serves as an escalation point for Tier I analysts while ensuring compliance with established Service Level Agreements (SLAs) and federal IT security standards; this position is onsite in Washington, DC.  

NetImpact Strategies has an opportunity for a Help Desk Specialist I supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This role serves as a Tier I technical support professional within a 24x7x365 contact center environment, providing first-line IT assistance to federal staff, contractors, and overseas offices. The Help Desk Specialist I is responsible for triaging, documenting, and resolving technical incidents and service requests across multiple communication channels while ensuring high levels of customer satisfaction and adherence to defined Service Level Agreements (SLAs); this position is onsite in Washington, DC.  

The Senior Business Analyst plays a pivotal role in NetImpact’s objective to establish a modular, interoperable, and scalable system that supports the client’s

We have an opportunity for a Facilities Coordinator to join our talented Professional Services team. The successful candidate will be responsible for coordinating/managing logistics for NetImpact’s office in Herndon, VA. Services provided will include facilities management, administrative support, travel coordination and purchasing.   Responsibilities:   

NetImpact Strategies has an opportunity for a Business Analyst to join our team at NetImpact Strategies. The successful candidate will possess experience in former Business Analyst roles, preferably in the government sector, as well as Strategic Portfolio Management. This is a fully remote position.    Responsibilities: - Participate in multi-functional efforts to improve efficiencies in processes and procedures - Gather and analyze data from multiple sources, develop strategies and recommendations, and present findings in briefings and reports - Develop plans, procedures, reference documents...

NetImpact is actively seeking a highly skilled Senior .NET Developer to join our award-winning and innovative team. This role requires a seasoned developer who will play a key role in designing, developing, and optimizing .NET-based applications. The Senior .NET Developer will work closely with the Technical Lead to drive technical excellence, mentor junior developers, and contribute to the continuous improvement of our software solutions.   *This is a full-time, fully remote teleworking position. Opportunity to work on cutting-edge digital transformation projects in the federal sector.  

NetImpact Strategies is seeking a Product Owner to join our talented Federal delivery team. This role will manage product vision, backlog prioritization, and stakeholder alignment within an Agile delivery model. The candidate will translate business requirements into actionable user stories and ensure delivered capabilities provide measurable mission value. Key Responsibilities - Define and manage product backlog - Translate requirements into user...

NetImpact Strategies is seeking a Solution Architect to join our talented Federal delivery team. This role will define system architecture and technical roadmaps supporting enterprise modernization efforts. The candidate will ensure solutions are scalable, secure, and aligned with agency cloud and cybersecurity standards. Key Responsibilities - Define system architecture and integration patterns - Develop modernization roadmaps

NetImpact Strategies is seeking a Senior .NET Full Stack Developer to join our talented Federal delivery team. This role will design and develop secure, scalable enterprise applications using Microsoft .NET technologies in cloud-enabled environments. The candidate will contribute to DevSecOps practices and maintain secure coding standards. Key Responsibilities - Develop scalable applications using .NET Core and ASP.NET - Build RESTful APIs - Integrate Azure or AWS services - Conduct code reviews