Job Listings

NetImpact Strategies is dedicated to providing innovative solutions to our clients, specializing in high-quality services, including telecommunications support. We are expanding our team and seeking a talented Video Telecommunications Specialist II.   Responsibilities: - Manage and maintain video conferencing systems, including hardware, software, and peripherals. - Perform routine maintenance tasks to ensure optimal performance and reliability of video communication equipment. - Provide technical support and troubleshooting assistance to users experiencing video conferencing issues. - Collaborate with cross-functional teams to identify and address technical challenges related to video telecommunications. - Assist with the installation, configuration, and testing of new video conferencing equipment and software. - Develop and maintain documentation, including user guides and standard operating procedures, for video communication systems. - Stay updated on emerging technologies and industry trends to recommend improvements and enhancements to existing systems. - Participate in meetings and training sessions to share knowledge and best practices with team members.

We have an immediate opportunity for a Systems Administrator III to join our talented team in support of a federal client in San Antonio.    Responsibilities - Develop, run tests on, implement, and/or maintain operating system and related software - Establish and implement standards for computer operations for compatibility between hardware and software, according to specifications and parameters - Troubleshoots and/or resolves software, operating system, and networking problems. - Schedules, performs, or monitors system backups or, when necessary, performs data recoveries. - Demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. - Manage and monitor all installed systems and infrastructure - Install, configure, test and maintain operating systems, application software and system management tools - Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes - Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks - Participate in the design of information and operational support systems - Provide 2nd and 3rd level support - Participate in Root Cause Analysis activities - Liaise with vendors and other IT personnel for problem resolution - Maintain and supervise the inventory - Collaborates with administrative staff and technical writers to define and document enterprise level documentation, technical outcomes, best practices, and lessons learned. - Provides reporting and metrics to ensure the quality of the application services are meeting business objectives. - Assists clients in continuous monitoring best practices to ensure optimal application performance. - Validates adherence to quality best practice of the overall enterprise architecture strategic design, development, testing, and implementation of proof of concept solutions.

NetImpact Strategies has an opportunity for an Asset Manager/Configuration Management Specialist II to join our talented Professional Services team. This individual will support ongoing Asset Management Operations services for a Federal Government client. This role will be responsible for warehouse/storage location operations for IT assets, configuration and shipment of assets to locations, inventory and controls of assets at warehouse/storage locations, lifecycle support of assets.    Responsibilities: - Manage hardware asset data within the designated Asset Repository(s). - Manage software assets data within the designated Asset Repository(s). - Perform inventory audits. - Maintain software assurance, subscriptions and maintenance. - Manage incoming and outgoing asset shipments. - Create Argis Warehouse Application tickets for all hardware requests. - Conduct software inventory audits, true ups and compliance. - Dispose of assets following local procedures. - Ensure software processes are being followed by all internal teams and clients. - Maintain spare assets, peripherals and purchase items stock. - Complete Remedy hardware / software tickets per designated processes. - Provide forecasting data to ensure license availability.

NetImpact Strategies has an opportunity for an Asset Manager/Configuration Management Specialist II to join our talented Professional Services team. This individual will support ongoing Asset Management Operations services for a Federal Government client. This role will be responsible for warehouse/storage location operations for IT assets, configuration and shipment of assets to locations, inventory and controls of assets at warehouse/storage locations, lifecycle support of assets.    Responsibilities: - Manage hardware asset data within the designated Asset Repository(s). - Manage software assets data within the designated Asset Repository(s). - Perform inventory audits. - Maintain software assurance, subscriptions and maintenance. - Manage incoming and outgoing asset shipments. - Create Argis Warehouse Application tickets for all hardware requests. - Conduct software inventory audits, true ups and compliance. - Dispose of assets following local procedures. - Ensure software processes are being followed by all internal teams and clients. - Maintain spare assets, peripherals and purchase items stock. - Complete Remedy hardware / software tickets per designated processes. - Provide forecasting data to ensure license availability.

NetImpact Strategies is dedicated to providing innovative solutions to our clients, specializing in high-quality services, including telecommunications support. We are expanding our team and seeking a talented Video Telecommunications Specialist II.   Responsibilities - Manage and maintain video conferencing systems, including hardware, software, and peripherals. - Perform routine maintenance tasks to ensure optimal performance and reliability of video communication equipment. - Provide technical support and troubleshooting assistance to users experiencing video conferencing issues. - Collaborate with cross-functional teams to identify and address technical challenges related to video telecommunications. - Assist with the installation, configuration, and testing of new video conferencing equipment and software. - Develop and maintain documentation, including user guides and standard operating procedures, for video communication systems. - Stay updated on emerging technologies and industry trends to recommend improvements and enhancements to existing systems. - Participate in meetings and training sessions to share knowledge and best practices with team members.

We are seeking a skilled Tier 2 Service Desk Specialist to join our onsite team in Great Lakes, Illinois. As a crucial member of our IT support services, you will leverage your expertise to troubleshoot technical issues, provide exceptional customer service, and collaborate with diverse stakeholders.   Responsibilities - Provide second-level support for technical issues, including hardware, software, and network problems, ensuring timely resolution and minimal downtime. - Collaborate with Tier 1 support and other IT teams to escalate and address complex issues efficiently. - Maintain accurate documentation of incidents, solutions, and service requests in the helpdesk ticketing system. - Conduct thorough analysis of recurring issues to identify root causes and implement preventive measures. - Assist in the development and delivery of training sessions to end-users, promoting self-help resources and proactive problem resolution. - Stay abreast of industry trends, best practices, and emerging technologies to contribute to continuous improvement initiatives within the IT support services.

As a Systems Engineer at NetImpact Strategies, you will be a key player in deploying and maintaining robust IT infrastructure solutions for our federal government clients. Your role will involve designing, implementing, and optimizing systems, ensuring their reliability, security, and seamless integration within complex environments. The Systems Engineer II will collaborate cross-functionally, troubleshoot issues, and optimize performance.   Responsibilities - Design, deploy, and maintain systems infrastructure. - Collaborate with teams to design integrated solutions. - Monitor, analyze, and optimize system performance. - Troubleshoot and resolve system issues. - Evaluate new technologies for efficiency and reliability. - Provide technical guidance and support. - Able to be on-call 24x7 support and there will be some after hours and weekend responsibilities expected - Experience with Security Audits such as Annual Reviews, Authority to Operate (ATOs), and Command Cyber Readiness Inspections (CCRIs) - Experience with the software deployment and support of Maintenance Windows.

We are seeking a highly skilled Systems Administrator II to join our team in Aurora, Colorado. The ideal candidate will possess a BA/BS degree in Computer Science, Information Technology, or a related field, along with 1+ years of experience in progressive System Administration roles. Active Secret Clearance is required.   Responsibilities - Develop, run tests on, implement, and maintain operating systems, related software, and infrastructure. - Establish and implement standards for computer operations to ensure compatibility between hardware and software, according to specifications and parameters. - Troubleshoot and resolve software, operating system, and networking problems, including participating in Root Cause Analysis activities. - Schedule, perform, or monitor system backups, conduct data recoveries when necessary, and maintain inventory. - Monitor and test application performance for potential bottlenecks, identify solutions, and collaborate with developers for implementation. - Write and maintain custom scripts to increase system efficiency, reduce human intervention time, and assist in continuous monitoring best practices. - Participate in the design of information and operational support systems, and provide 2nd and 3rd level support. - Liaise with vendors and other IT personnel for problem resolution, and collaborate with administrative staff and technical writers to define and document enterprise-level documentation, technical outcomes, best practices, and lessons learned. - Provide reporting and metrics to ensure the quality of application services meets business objectives, and validate adherence to quality best practices of the overall enterprise architecture strategic design, development, testing, and implementation of proof of concept solutions.

We are seeking a skilled Tier 2 Service Desk Specialist to join our onsite team in San Antonio, Texas. As a crucial member of our IT support services, you will leverage your expertise to troubleshoot technical issues, provide exceptional customer service, and collaborate with diverse stakeholders. Responsibilities: - Provide second-level support for technical issues, including hardware, software, and network problems, ensuring timely resolution and minimal downtime. - Collaborate with Tier 1 support and other IT teams to escalate and address complex issues efficiently. - Maintain accurate documentation of incidents, solutions, and service requests in the helpdesk ticketing system. - Conduct thorough analysis of recurring issues to identify root causes and implement preventive measures. - Assist in the development and delivery of training sessions to end-users, promoting self-help resources and proactive problem resolution. - Stay abreast of industry trends, best practices, and emerging technologies to contribute to continuous improvement initiatives within the IT support services.

NetImpact has an immediate opportunity for a Help Desk Technician to join our talented team in support of a federal client.  Responsibilities include supporting a geo-graphically dispersed, multi-disciplined technical team providing end user help desk support services. The successful candidate will have prior experience providing technical support for similar tasks, delivering on-time support for program or project activities, and supporting development of recommendations or alternative solutions to user issues.   Responsibilities: - Answer calls coming into the Tier 1 Help Desk by the third ring. - Create a customer incident in Remedy, the call tracking software for every call answered. - Ability to provide Mobile Support, adding and deleting users to the client network as well as other AD HOC tasks. - Ability to assist clients with hardware and software support via telephone. - Coordinate with team to ensure rapid response times and follow-up with customers. - Ensure that all VIP calls are responded to immediately. - Develop professional working relationship with customer to better understand business needs. - Process customer orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction. - Provide technical support to end users on a variety of issues. - Identify, research and resolve technical problems. - Respond to telephone calls, emails and personnel requests for technical support. - Document, track and monitor the problem to ensure a timely resolution. - Update and develop CAC policies and procedures. - Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements. - Advise management of potential risks that may have impact on customer base and operating environment.

We are seeking a skilled Tier 2 Service Desk Specialist to join our onsite team in Aurora, CO. As a crucial member of our IT support services, you will leverage your expertise to troubleshoot technical issues, provide exceptional customer service, and collaborate with diverse stakeholders. Responsibilities: - Provide second-level support for technical issues, including hardware, software, and network problems, ensuring timely resolution and minimal downtime. - Collaborate with Tier 1 support and other IT teams to escalate and address complex issues efficiently. - Maintain accurate documentation of incidents, solutions, and service requests in the helpdesk ticketing system. - Conduct thorough analysis of recurring issues to identify root causes and implement preventive measures. - Assist in the development and delivery of training sessions to end-users, promoting self-help resources and proactive problem resolution. - Stay abreast of industry trends, best practices, and emerging technologies to contribute to continuous improvement initiatives within the IT support services.

We are seeking a skilled Tier 2 Service Desk Specialist to join our onsite team in San Antonio, Texas. As a crucial member of our IT support services, you will leverage your expertise to troubleshoot technical issues, provide exceptional customer service, and collaborate with diverse stakeholders. Responsibilities: - Provide second-level support for technical issues, including hardware, software, and network problems, ensuring timely resolution and minimal downtime. - Collaborate with Tier 1 support and other IT teams to escalate and address complex issues efficiently. - Maintain accurate documentation of incidents, solutions, and service requests in the helpdesk ticketing system. - Conduct thorough analysis of recurring issues to identify root causes and implement preventive measures. - Assist in the development and delivery of training sessions to end-users, promoting self-help resources and proactive problem resolution. - Stay abreast of industry trends, best practices, and emerging technologies to contribute to continuous improvement initiatives within the IT support services.

NetImpact Strategies has an opportunity for a Deputy Program Manager to join our talented Professional Services team. The successful candidate will work directly with federal-civilian government customers to ensure deliverables fall within the applicable scope, budget and timeframe, and coordinate with other internal departments and contractors to ensure all aspects of the program are being delivered with the highest quality. This is a fully remote job.    Responsibilities - Provides overall management and oversight to a multi-disciplined team to deliver IT operations services and support. - Works closely with team members and clients to understand the vision and goals of the client and to recommend and deliver cost effective, efficient, and productive solutions and work products. - Proactively engages with contract leadership to successfully manage contract support resources against client needs. - Serves as a trusted partner to clients by anticipating needs, developing whitepapers to outline emerging legislation and highlight impacts to operations, and providing recommendations for program improvements to reduce overall costs and increase effectiveness/efficiency of program performance. - Directly responsible for project team resource management including staffing, retention, training, goal setting, performance, and availability. - Develops and maintains integrated master schedule (IMS) to plan, manage, monitor, and achieve program activities and milestones, providing transparency to government leadership and ensuring alignment with client priorities and contract deliverables. - Responsible for identifying risks and issues, as well as mitigation and resolution plans for impacts to program delivery and performance. - Develops and delivers reports in alignment with client needs and participates in recurring and ad-hoc meetings with the team and clients to ensure high level of communications across task areas, with team members, and clients. - Works collaboratively with key stakeholders and other contractors to facilitate the delivery of work products and services on time, within budget and scope. - Supports program management related data calls from oversight groups within the agency, and other external federal agencies, as needed. - Develops and maintains comprehensive documentation and project deliverables. - Ensures scope, cost, schedule, performance, and quality metrics are met or exceeded.

We have an immediate need for a Developer for a project located in Vienna, VA.   Responsibilities - Serve as a full stack JavaScript developer building a powerful integration platform for managing and orchestrating integrations with dozens of other applications.Our tech stack includes Node.js, React, ElasticSearch, Angular, OpenIAM, and Hadoop. - Play a key role in delivering software solutions for critical application development projects in and DevOps environment. - Work with DevOps automation approaches involving GitHub/GitLab. - Remain current on Web development technologies, assess new standards, technologies, and trends, and formulate and recommend strategies and tactics for future platform enhancements. - Continuously engage with project teams to deliver quality products. - Communication - Ensure regular, effective communication with team members and cross-functional resources. - Help define, create, test, and execute operations procedures. - Help document current and future configuration processes and policies.

ServiceNow Solution Architect - ITOM   We have an opportunity for a ServiceNow Solution Architect to join our talented ServiceNow implementation practice supporting US Federal customers.  We are seeking candidates who can demonstrate their ability to perform with agility and act with an understanding of the importance of the customer’s mission--delivering value by managing dynamic environments, objectives, and priorities. The candidate will effectively leverage the ServiceNow platform and their own expertise to implement enterprise business solutions for our customer.  They will be a member of a cross-functional team responsible for enhancing the ServiceNow platform, implementing new products, and developing ServiceNow solutions.  The successful candidate can effectively provide strategic and tactical support to clients, support multiple projects simultaneously, and adapt to changing priorities.    Responsibilities - Ability to guide the architecture design and implementation of the ServiceNow ITOM suite of tools - Someone to serve as the Senior ServiceNow Developer responsible for implementing solution design using best practices - Experience with population and maintenance of the CMDB using ServiceNow best practices - Experience with configuration and development of ServiceNow IT Asset Management, Event Management, and Certificate Management - Experience with implementing ServiceNow Service Mapping capabilities - Ability to prepare and present client-facing and internal deliverables that are technology-related - Demonstrated experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders - Experience with implementing and maintaining API and data integration processes between ServiceNow and other services. - Examples of advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis - Examples of working with team to develop technical design and populate implementation notes describing technical details of how a story will be delivered technically and provide estimations for a story. - Willingness to provide feedback on and guide less experienced software developers - Ability to work with team to estimate, plan, and execute all assigned tasks and report on progress

ServiceNow Software Developer II - ITOM   We have an opportunity for a ServiceNow Software Developer to join our talented ServiceNow implementation practice supporting US Federal customers.  We are seeking candidates who can demonstrate their ability to perform with agility and act with an understanding of the importance of the customer’s mission--delivering value by managing dynamic environments, objectives, and priorities. The candidate will effectively leverage the ServiceNow platform and their own expertise to implement enterprise business solutions for our customer.  They will be a member of a cross-functional team responsible for enhancing the ServiceNow platform, implementing new products, and developing ServiceNow solutions.  The successful candidate can effectively provide strategic and tactical support to clients, support multiple projects simultaneously, and adapt to changing priorities.    Responsibilities - Experience with configuration and development using the ServiceNow ITOM suite of tools. - Understanding how to populate and maintain the CMDB using ServiceNow best practices - Experience with configuration and development of ServiceNow IT Asset Management, Event Management, and Certificate Management - Experience with ServiceNow Service Mapping capabilities - Experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders - Ability to create and maintain API and data integration processes between ServiceNow and other Services. - Ability to provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis - Experience working with team to develop technical design and populate implementation notes describing technical details of how a story will be delivered technically and provide estimations for a story. - Willingness to provide feedback on and guide less experienced peer developers - Experience working with team to estimate, plan, and execute all assigned tasks and report on progress. - Someone who ensures required documentation is complete and associated process steps are followed.

ServiceNow Software Developer I - ITOM  We have an opportunity for a ServiceNow Software Developer to join our talented ServiceNow implementation practice supporting US Federal customers.  We are seeking candidates who can demonstrate their ability to perform with agility and act with an understanding of the importance of the customer’s mission--delivering value by managing dynamic environments, objectives, and priorities. The candidate will effectively leverage the ServiceNow platform and their own expertise to implement enterprise business solutions for our customer.  They will be a member of a cross-functional team responsible for enhancing the ServiceNow platform, implementing new products, and developing ServiceNow solutions.  The successful candidate can effectively provide strategic and tactical support to clients, support multiple projects simultaneously, and adapt to changing priorities.    Responsibilities: - Experience with configuration and development using the ServiceNow ITOM suite of tools. - Understanding how to populate and maintain the CMDB using ServiceNow best practices - Experience with configuration and development of ServiceNow IT Asset Management, Event Management, and Certificate Management - Experience with ServiceNow Service Mapping capabilities - Experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders - Ability to create and maintain API and data integration processes between ServiceNow and other Services. - Ability to provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis - Experience working with team to develop technical design and populate implementation notes describing technical details of how a story will be delivered technically and provide estimations for a story. - Experience working with team to estimate, plan, and execute all assigned tasks and report on progress. - Someone who ensures required documentation is complete and associated process steps are followed. 

We have an opportunity for a ServiceNow Project Manager to join our talented ServiceNow implementation practice supporting US Federal customers.  We are seeking candidates who can demonstrate their ability to perform with agility and act with an understanding of the importance of the customer’s mission--delivering value by managing dynamic environments, objectives, and priorities. The successful candidate will work with customers and the delivery team to lead the ongoing implementation and operations of enterprise wide ServiceNow solutions for our federal customers. The successful candidate can effectively provide strategic and tactical support to clients, support multiple efforts simultaneously, and adapt to changing priorities.    What we’re looking for - Someone who is accountable for management, oversight, and coordination of the entire scope of a project, as well as the successful completion of all contractual deliverables. - Experience managing an agile project from initiation to delivery and support, including but not limited to meeting with project stakeholders to capture requirements, developing and managing a backlog, managing project documentation and deliverables, overseeing agile sprint ceremonies, managing team performance and quality, and updating status reports.  - Experience working with a team to estimate, plan, and execute all assigned tasks. - Experience serving as a scrum master in an Agile software development environment - Experience with assessing, monitoring, and mitigating project risk. - Experience implementing a CMDB using ServiceNow best practices. - Experience implementing ServiceNow IT Asset Management, Event Management, and Certificate Management. - Experience implementing ServiceNow Service Mapping capabilities. - The ability to prepare and present client-facing and internal artifacts and deliverables that are technology-related. - Experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders. - Ability to provide feedback and guide work performance.

NetImpact Strategies has an opportunity for a Sr. SQL Database Administrator to join our talented Professional Services team. In this role you will serve as a lead Database Administrator, operating database infrastructure hosting a portfolio of nearly 500 databases, supporting a collection of over 125 business applications. You will work to automate daily Ops DBA requests submitted by Development DBAs for deployment into the production environment. The technology stack is primarily built on Microsoft SQL Server. You will also participate an effort to migrate the data portfolio to AWS in an IaaS model, and then work with development teams decouple the portfolio and mature into AWS PaaS offerings.   Responsibilities   In this role you will be responsible for all aspects of database infrastructure lifecycle management, including, but not limited to: - Performance Optimization - Data Security - Data Integrity - Data Migration - Data Governance - Database Performance Monitoring - Database Maintenance - Scalability Planning - Database Technology Evaluation - Collaboration with Development DBAs - Disaster Recovery Planning - Database Documentation  - Schema Administration - Data Change Automation - Backup/Restore

NetImpact has an opportunity for a ServiceNow Platform Administrator to join our talented IT Services team. This is a 100% remote position. We are seeking candidates who can demonstrate their ability to perform with agility and act with an understanding of the importance of the customer’s mission--delivering value by managing dynamic environments, objectives, and priorities. They will work with key stakeholders to design and develop enterprise business solutions for the customer and serve as a technical resource leading the configuration, development, support, and maintenance of a large, custom ServiceNow application suite of capabilities. The candidate will effectively leverage the ServiceNow platform and their own expertise to implement enterprise business solutions for our customer. They will be a member of a cross-functional team responsible for enhancing the ServiceNow platform, implementing new products, and developing custom ServiceNow solutions. The successful candidate can effectively provide strategic and tactical support to clients, support multiple projects simultaneously, and adapt to changing priorities. This position requires a full-time commitment. Responsibilities - Provides comprehensive production support encompassing Tier 2 helpdesk support workflows, report administration, system maintenance activities, and various types of documentation including technical, training, and metadata. - Provides on-call support for development, test/staging, and production environments. Uses ServiceNow for tracking customer support inquiries and the system’s issue tracking for defects and change requests. - Provides IT infrastructure expertise, web content management, backup and recovery procedures, issue identification and resolution, system optimization, capacity planning, adherence to security protocols, network, and firewall configuration, and maintaining standard operating procedures. - Perform continuous system and software monitoring to ensure uninterrupted operations and collaborate with Service Desk and maintenance teams for issue resolution and operational metric analysis. - Responds to tickets and inquiries per the Service Level Agreement. - Contribute to ServiceNow software releases through configuration tasks and feature delivery. - Optimize stability and usability of ServiceNow through regular application maintenance. - Collaborate with team members to design best solutions for technical issues. - Provides on-call support for development, test/staging, and production environments. - Load, manipulate, and maintain data between ServiceNow and other systems. - Generate operational reports and KPI analysis as needed. - Maintain production system reliability through utilization of change management process. - Monitor health, usage, and overall compliance of the application. - Assist with version upgrades and install patches.