Job Listings

We have an opportunity for a ServiceNow Project Manager to join our talented ServiceNow implementation practice supporting US Federal customers.  We are seeking candidates who can demonstrate their ability to perform with agility and act with an understanding of the importance of the customer’s mission--delivering value by managing dynamic environments, objectives, and priorities. The successful candidate will work with customers and the delivery team to lead the ongoing implementation and operations of enterprise wide ServiceNow solutions for our federal customers. The successful candidate can effectively provide strategic and tactical support to clients, support multiple efforts simultaneously, and adapt to changing priorities.    What we’re looking for - Someone who is accountable for management, oversight, and coordination of the entire scope of a project, as well as the successful completion of all contractual deliverables. - Experience managing an agile project from initiation to delivery and support, including but not limited to meeting with project stakeholders to capture requirements, developing and managing a backlog, managing project documentation and deliverables, overseeing agile sprint ceremonies, managing team performance and quality, and updating status reports.  - Experience working with a team to estimate, plan, and execute all assigned tasks. - Experience serving as a scrum master in an Agile software development environment - Experience with assessing, monitoring, and mitigating project risk. - Experience implementing a CMDB using ServiceNow best practices. - Experience implementing ServiceNow IT Asset Management, Event Management, and Certificate Management. - Experience implementing ServiceNow Service Mapping capabilities. - The ability to prepare and present client-facing and internal artifacts and deliverables that are technology-related. - Experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders. - Ability to provide feedback and guide work performance.

NetImpact Strategies has an opportunity for a Sr. SQL Database Administrator to join our talented Professional Services team. In this role you will serve as a lead Database Administrator, operating database infrastructure hosting a portfolio of nearly 500 databases, supporting a collection of over 125 business applications. You will work to automate daily Ops DBA requests submitted by Development DBAs for deployment into the production environment. The technology stack is primarily built on Microsoft SQL Server. You will also participate an effort to migrate the data portfolio to AWS in an IaaS model, and then work with development teams decouple the portfolio and mature into AWS PaaS offerings.   Responsibilities   In this role you will be responsible for all aspects of database infrastructure lifecycle management, including, but not limited to: - Performance Optimization - Data Security - Data Integrity - Data Migration - Data Governance - Database Performance Monitoring - Database Maintenance - Scalability Planning - Database Technology Evaluation - Collaboration with Development DBAs - Disaster Recovery Planning - Database Documentation  - Schema Administration - Data Change Automation - Backup/Restore

NetImpact has an opportunity for a ServiceNow Platform Administrator to join our talented IT Services team. This is a 100% remote position. We are seeking candidates who can demonstrate their ability to perform with agility and act with an understanding of the importance of the customer’s mission--delivering value by managing dynamic environments, objectives, and priorities. They will work with key stakeholders to design and develop enterprise business solutions for the customer and serve as a technical resource leading the configuration, development, support, and maintenance of a large, custom ServiceNow application suite of capabilities. The candidate will effectively leverage the ServiceNow platform and their own expertise to implement enterprise business solutions for our customer. They will be a member of a cross-functional team responsible for enhancing the ServiceNow platform, implementing new products, and developing custom ServiceNow solutions. The successful candidate can effectively provide strategic and tactical support to clients, support multiple projects simultaneously, and adapt to changing priorities. This position requires a full-time commitment. Responsibilities - Provides comprehensive production support encompassing Tier 2 helpdesk support workflows, report administration, system maintenance activities, and various types of documentation including technical, training, and metadata. - Provides on-call support for development, test/staging, and production environments. Uses ServiceNow for tracking customer support inquiries and the system’s issue tracking for defects and change requests. - Provides IT infrastructure expertise, web content management, backup and recovery procedures, issue identification and resolution, system optimization, capacity planning, adherence to security protocols, network, and firewall configuration, and maintaining standard operating procedures. - Perform continuous system and software monitoring to ensure uninterrupted operations and collaborate with Service Desk and maintenance teams for issue resolution and operational metric analysis. - Responds to tickets and inquiries per the Service Level Agreement. - Contribute to ServiceNow software releases through configuration tasks and feature delivery. - Optimize stability and usability of ServiceNow through regular application maintenance. - Collaborate with team members to design best solutions for technical issues. - Provides on-call support for development, test/staging, and production environments. - Load, manipulate, and maintain data between ServiceNow and other systems. - Generate operational reports and KPI analysis as needed. - Maintain production system reliability through utilization of change management process. - Monitor health, usage, and overall compliance of the application. - Assist with version upgrades and install patches.

We have an opportunity for a ServiceNow Developer III to join our talented ServiceNow implementation practice supporting US Federal customers.  We are seeking candidates who can demonstrate their ability to perform with agility and act with an understanding of the importance of the customer’s mission--delivering value by managing dynamic environments, objectives, and priorities. The candidate will effectively leverage the ServiceNow platform and their own expertise to implement enterprise business solutions for our customer.  They will be a member of a cross-functional team responsible for enhancing the ServiceNow platform, implementing new products, and developing custom ServiceNow solutions.  The successful candidate can effectively provide strategic and tactical support to clients, support multiple projects simultaneously, and adapt to changing priorities.    Responsibilities - Proven experience as a key technical resource leading the development of solutions in client environments. - Provide technical leadership and training, perform peer code reviews, and ensure the team follows development best-practices. - Experience with implementation of ServiceNow, working with all core ITSM processes, as well as Discovery, Orchestration, App Creator, Demand Management, Project Management, Performance Analytics, and other applications as they relate to ServiceNow - Experience with ServiceNow Service Portal and Custom Widget design and development - Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades. - Mentor junior developers and provide inputs into best practices. - Collaborate with various support partners to ensure contract and task deliverables. - Custom application development and implementation - Create and maintain API and data integration processes between ServiceNow and other Services. - Provide advanced support for ServiceNow by troubleshooting a variety of complex software problems, implementing bug fixes, and performing root cause analysis. - Collaborate with project team members to design and deliver creative, scalable, and maintainable solutions to complex problems. - Supports developing new functionality including integration of enterprise business data, business process workflow and user defined data for querying and reporting as required.  - Ensures required documentation is complete and associated process steps are followed.

We have an opportunity for a ServiceNow Developer II  to join our talented ServiceNow implementation practice supporting US Federal customers.  We are seeking candidates who can demonstrate their ability to perform with agility and act with an understanding of the importance of the customer’s mission--delivering value by managing dynamic environments, objectives, and priorities. The candidate will effectively leverage the ServiceNow platform and their own expertise to implement enterprise business solutions for our customer.  They will be a member of a cross-functional team responsible for enhancing the ServiceNow platform, implementing new products, and developing custom ServiceNow solutions.  The successful candidate can effectively provide strategic and tactical support to clients, support multiple projects simultaneously, and adapt to changing priorities.    Responsibilities - Custom application development and implementation - Create and maintain API and data integration processes between ServiceNow and other Services. - Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis - Working with team to develop technical design and populate implementation notes describing technical details of how a story will be delivered technically and provide estimations for a story. - Works with team to estimate, plan, and execute all assigned tasks and report on progress. - Collaborate with project team members to design and deliver creative, scalable, and maintainable solutions to complex problems. - Supports developing new functionality including integration of enterprise business data, business process workflow and user defined data for querying and reporting as required.  - Ensures required documentation is complete and associated process steps are followed.

We have an opportunity for a ServiceNow Developer I to join our talented ServiceNow implementation practice supporting US Federal customers.  We are seeking candidates who can demonstrate their ability to perform with agility and act with an understanding of the importance of the customer’s mission--delivering value by managing dynamic environments, objectives, and priorities. The candidate will effectively leverage the ServiceNow platform and their own expertise to implement enterprise business solutions for our customer.  They will be a member of a cross-functional team responsible for enhancing the ServiceNow platform, implementing new products, and developing custom ServiceNow solutions.  The successful candidate can effectively provide strategic and tactical support to clients, support multiple projects simultaneously, and adapt to changing priorities.   Responsibilities - Working with team to develop technical design and populate implementation notes describing technical details of how a story will be delivered technically and provide estimations for a story. - Works with team to estimate, plan, and execute all assigned tasks and report on progress. - Collaborate with project team members to design and deliver creative, scalable, and maintainable solutions to complex problems. - Supports developing new functionality including integration of enterprise business data, business process workflow and user defined data for querying and reporting as required.  - Supports resolution of production issues within ServiceNow platform - Supports delivery of rapid prototyping efforts to acquaint users with new interface and system functionality. - Ensures required documentation is complete and associated process steps are followed.

We have an opportunity for a ServiceNow Architect to join our talented team. This is a 100% remote position. The architect shall lead the development of technical architecture, approach, design of the system as well as ensuring developers are building the application to standards. Also, leading the investigation of legacy system data, design new data models, develop the data migration plan and guide the data migration process. The candidate shall also consider all the requirements and implement a flexible and scalable data model that can accommodate future changes and growth of the data. This position requires a full-time commitment.   Responsibilities - Providing technical leadership and mentoring, performing peer code reviews, and ensuring the ServiceNow team follows software development best-practices - Preparing and presenting client facing and internal deliverables that are technology related - Translating business requirements into detailed technical designs that represent actionable development tasks - Collaborating with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades - Overseeing major version upgrades and installing patches - Designing and developing solutions within the ServiceNow environment to include new or modifications to applications, forms, workflows/flows, policies, actions, access control, interfaces and any other configurations required to support client processes - Providing advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis - Providing operational support for Management Information Systems (MIS)

We have an opportunity for a ServiceNow Business Analyst to support our ServiceNow Technical Services team for a federal client.  The successful candidate will be responsible for analyzing and documenting business processes and systems.  This position requires a full-time commitment and will report directly to the ServiceNow Project Manager.    *Although primarily remote, candidates must be able to travel on-site periodically to Bethesda, MD   Responsibilities - Responsible for working with Process Owners to define requirements and create well-written user stories that meet the criteria required to deliver a successful product  - Analyze and document business processes and systems    - Facilitate requirements gathering and document requirements  - Support all design, testing, and documentation efforts - Develop a comprehensive Test Plan and test scripts that articulates our testing approach - Apply Agile methodology to elicit requirements and process flows for federal customers using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis - Analyze and de-conflict requirements, data, and information from multiple data sources and decompose into detailed requirements - Support the creation of user stories and ensure that they meet the criteria required to deliver a successful product - Work with Architect and Developer in conducting testing to ensure the quality of new software releases - Support User Acceptance Testing (UAT), including the development of scripts and conducting UAT with end-users - Create references and guides for end-users as well as system administrators - Continually ensure the client understands product updates - Understand the needs of the client and successfully link needs and solution - Support Change Management processes and play a pivotal support role for tool adoption - Support report generation and materials for meetings - Provide quality control reviews

We have an opportunity for a ServiceNow Senior Business Analyst to join our talented IT Services team. The successful candidate will have fluency in ServiceNow business analyst and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. The successful candidate will be part of a team responsible for the maintenance and enhancement of the ServiceNow platform and must be able to act with a sense of urgency and adapt to changing priorities.   *Although primarily remote, candidates must be able to travel on-site periodically to Bethesda, MD   Responsibilities - Proven experience as a key technical resource leading the development of solutions in client environments - Experience with implementation of Service Now, working with all core ITSM processes - Responsible for working with Process Owners to define requirements and create well-written user stories that meet the criteria required to deliver a successful product - Analyze and document business processes and systems - Facilitate requirements gathering and document requirements - Prepare client facing and internal deliverables that are technology related - Transform functional requirements into detailed technical designs that represent actionable development tasks - Apply Agile methodology to elicit requirements and process flows for federal customers using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis. - Perform basic, no to low code configuration of ServiceNow such as catalog items, workflows, form views, choice lists, dashboards, portal, etc.

NetImpact Strategies is a digital transformation leader and we are looking for a Sr SAP Technical Consultant to support a federal client. The Senior SAP Developer will conduct translation of business area customer information into detailed design, interacting with SAP Business Analysts to perform analysis and provide recommendations.    Responsibilities - Support the design, build, test, implementation, and environment support for production and development of SAP solutions and associated application components. - Complex business and system analysis - Design, coding, and testing ABAP - Adhere to all security guidelines and procedures.

We have an opportunity for a ServiceNow Platform Architect to join our talented team. This is a 100% remote position. The architect shall lead the development of technical architecture, approach, design of the system as well as ensuring developers are building the application to standards. Also, leading the investigation of legacy system data, design new data models, develop the data migration plan and guide the data migration process. The candidate shall also consider all the requirements and implement a flexible and scalable data model that can accommodate future changes and growth of the data. This position requires a full-time commitment. Analyzes and evaluates business needs and translates those needs to the supported technology stack and technology architecture. Ensure and align organizational goals to deliver strategic technology solutions that achieve business objectives while also advancing and optimizing the capabilities of the overall enterprise ServiceNow architecture.   Responsibilities - Providing technical leadership and mentoring, performing peer code reviews, and ensuring the ServiceNow team follows software development best-practices - Preparing and presenting client facing and internal deliverables that are technology related - Translating business requirements into detailed technical designs that represent actionable development tasks - Collaborating with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades - Overseeing major version upgrades and installing patches - Designing and developing solutions within the ServiceNow environment to include new or modifications to applications, forms, workflows/flows, policies, actions, access control, interfaces and any other configurations required to support client processes - Providing advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis - Providing operational support for Management Information Systems (MIS)

NetImpact is looking for a Program/ Project Manager. In this role, you will deliver the services identified in the contract. The Program Manager will be the main Point of Contact (POC) for the services and deliverables provided under the contract. Program Manager will ensure cohesiveness between all Tiers, develop, execute process improvements, and ensure high levels of customer satisfaction. The right candidate will work well with a team, exhibit excellent customer service skills, and be self-motivated, seeking ways to improve the environment.    Responsibilities - Provides leadership and direction for Project and Program management staff, providing client and project management support, leading to high-quality client delivery. - Oversees TO administration to ensure compliance with all TO deliverables, terms and condition and service quality. - Responsible for TO governance, client relationship management, performance, and deliverables management - Ensures that projects adhere to Quality Management System, including tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status. - Ensures that risks and issues identified are driven to closure.  Serves as an initial escalation point within the Business Unit for issues escalated from the project teams. - Implements cross-project/cross-organization reporting.  Develops standards and drives implementation of consistent project-level reporting among PMs. - Provide overall financial management for task orders to maintain and grow profitability. - Develop and maintain existing customer relationships to foster program growth. - Plan, initiate, and manage projects.  - Lead and guide the work of technical staff.  - Serve as liaison between business and technical aspects of projects. - Plan project stages and assess business implications for each stage. - Monitor progress to ensure deadlines, standards, and cost targets are met. - Directs and manages multiple, complex, and inter-related tasks to support TO deliverables. - Monitors program performance, TO costs, scope, and schedules to meet program and client objectives and mitigate risks. - Ensures compliance with all applicable Federal Government, and customer rules and regulations, and industry standards. - Ensures ServiceNow best practices for governance, implementation, and operations. #LI-Remote

Netimpact is looking for a user-experience (UX) designer able to understand our business requirements and any technical limitations, as well as be responsible for conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes. The UX designer will also be expected to design the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing.   Responsibilities - Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences. - Facilitate the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products. - Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces. - Identify design problems and devise elegant solutions. - Make strategic design and user-experience decisions related to core, and new, functions and features. - Take a user-centered design approach and rapidly test and iterate your designs. - Collaborate with other team members and stakeholders. - Ask smart questions, take risks and champion new ideas.

NetImpact has an opportunity for a ServiceNow Platform Administrator to join our talented IT Services team. This is a 100% remote position. We are seeking candidates who can demonstrate their ability to perform with agility and act with an understanding of the importance of the customer’s mission--delivering value by managing dynamic environments, objectives, and priorities. They will work with key stakeholders to design and develop enterprise business solutions for the customer and serve as a technical resource leading the configuration, development, support, and maintenance of a large, custom ServiceNow application suite of capabilities. The candidate will effectively leverage the ServiceNow platform and their own expertise to implement enterprise business solutions for our customer. They will be a member of a cross-functional team responsible for enhancing the ServiceNow platform, implementing new products, and developing custom ServiceNow solutions. The successful candidate can effectively provide strategic and tactical support to clients, support multiple projects simultaneously, and adapt to changing priorities. This position requires a full-time commitment.   Responsibilities - Collaborate with project team members to design and deliver creative, scalable, and maintainable solutions to complex problems. - Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes - Create and maintain API and data integration processes between ServiceNow and other systems. - Provide support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis - Generate operational reports and KPI analysis as needed - Prepare client facing and internal deliverables that are technology related - Maintain production system reliability through utilization of change management process - Monitor health, usage and overall compliance of the application - Assist with version upgrades and install patches

ServiceNow Developer I We have an opportunity for a ServiceNow Custom Application Developer to join our talented IT Services team. The successful candidate will have fluency in JavaScript development principles that enable them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL aligned processes and best practices. The successful candidate will be part of a team responsible for the maintenance and enhancement of the ServiceNow platform and must be able to act with a sense of urgency and adapt to changing priorities.   Responsibilities - Proven experience as a key technical resource leading the development of solutions in client environments. - Provide technical leadership and training, perform peer code reviews and ensure the team follows development best-practices - Experience with implementation of ServiceNow, working with all core ITSM processes, as well as Discovery, Orchestration, App Creator, Demand Management, Project Management, Performance Analytics, and other applications as they relate to ServiceNow - Experience with ServiceNow Service Portal and Custom Widget design and development - Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades - Create and maintain API and data integration processes between ServiceNow and other services. - Generate operational reports and KPI analysis as needed - Prepare client facing and internal deliverables that are technology related - Transform functional requirements into detailed technical designs that represent actionable development tasks - Maintain production system reliability through utilization of change management process - Monitor health, usage and overall compliance of the application - Perform version upgrades and install patches - Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other customization required to support client processes - Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis - Collaborate with various support partners to ensure contract and task deliverables.

Senior ServiceNow Developer We have an opportunity for a Senior ServiceNow Developer to join our talented Professional Services team. The successful candidate will serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow implementation. The successful candidate will have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.   Responsibilities - Proven experience as a key technical resource leading the development of solutions in client environments. - Prepare and present client-facing and internal deliverables that are technology-related - Serve as the Senior ServiceNow application developer responsible for implementing solution design using best practices - Overall responsibility for analyzing and documenting business processes and systems - Facilitate requirements gathering and document requirements - Collaborate with Product Designer to provide ServiceNow design support - Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades - Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes - Perform hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned. - Develop JavaScript server/client code as needed for integration - Create and use update sets to move customer configuration between environments - Create and maintain API and data integration processes between ServiceNow and other services. - Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis

We have an opportunity for a Security Specialist to join our talented Professional Services team. The Contractor shall support the creation and modification of all necessary cybersecurity documents, procedures, and steps that must be completed leading to the Authorization to Operate (ATO) the Commercial-Off-the-Shelf (COTS) products and support Information Assurance and Information System Continuous Monitoring (ISCM). This is a fully remote job.    Responsibilities - Actively coordinate with the infrastructure teams to plan, develop, implement and test security controls that meet Federal regulations, program objectives, operational needs and user experience, particularly data collection components. Support the integration of security across the lifecycle. - Support development and maintenance of security documentation such as the System Security Plan, Privacy Impact Assessment, Configuration Management Plan, Contingency Plan, Contingency Plan Test Report, POA&M, annual FISMA assessment, and incident reports. - Analyze and define security requirements for information protection. - Analyze change requests for security risk, monitor and track security-related defects and resolutions, and make recommendations. - Assist in establishing a continuous monitoring strategy to proactively survey, monitor, and track security-related defects and the status of their resolutions - Develop ATO artifacts that support independent assessment activities. Consolidate ATO artifacts for input Present status of RMF efforts to DHA as required. - Responsible for coordinating with the U.S. Government IT Security organizations to define requirements for ensuring security compliance and ATO achievement for COTS products implemented - Assist to ensure the proper implementation and management of cybersecurity controls. - Support the intake of the system into client’s Risk Management Framework (RMF), and the subsequent execution of the required RMF lifecycle steps pertaining to this system, to include the creation/modification of all necessary artifacts and assurance evidence, assist in security document creation (e.g., SIP), and support SCA testing - Assist with compliance with the: - Federal Information Security Management Act (44 U.S.C. 3544) as amended - Library of Federal Information Processing Standards (FIPS) - National Institute of Standards and Technology (NIST) 800 series of Special Publications, applicable NIST Interagency Reports (NISTIRs) - Applicable Office of Management and Budget and Department of Homeland Security issuances - Client’s policies, standards, processes, and Cybersecurity framework - Develop and maintain all cybersecurity artifacts and procedures - Provide written responses and implementation notes for NIST 800-53 (Rev. 4) security controls for FedRAMP cloud-based implementations - Report on any security-related incidents at the ServiceNow FedRAMP or Agency platform level

NetImpact Strategies, Inc. seeks an experienced ServiceNow Application Developer to join our ServiceNow Product Innovations Team, an Agile team that enhances our existing product lines and works with our ServiceNow Architects to design and develop new products or enhance existing applications for the ServiceNow Projects and Products.  NetImpact seeks a candidate fluent in ServiceNow scoped application development best practices, using Developer Studio, App Studio, Portals, and UI Builder.  We seek candidates who demonstrate their ability to perform with agility and act with an understanding of the importance of building high-quality customer-centric products by leveraging the capabilities of the ServiceNow platform to deliver superior user experiences.  The candidate will work closely with our product architects to design and develop enterprise-grade solutions and serve as a key technical resource leading the configuration, development, support, and maintenance of large, custom ServiceNow applications. Candidate will participate as an active member of a cross-functional team responsible for enhancing NetImpact’s ServiceNow Store offerings, implementing new products, and developing custom ServiceNow solutions.  The successful candidate will demonstrate their ability to effectively provide advanced skills for product development, work independently, and support multiple applications development projects simultaneously.    Responsibilities - Serve as a [Senior] ServiceNow application developer responsible for developing innovative scoped application solutions that deliver exceptional user experiences following ServiceNow best practices. - Design and develop solutions within ServiceNow Store Applications to include new features and modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support product development and enhancement. - Perform complex hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned, develop automated tests (ATF), and manage the lifecycle of development work. - Collaborate with project team members to design, develop, and deliver creative, scalable, and maintainable solutions to complex problems. - Prepare demonstration configurations for use in pre-sales presentations. - Develop JavaScript server/client code as needed for integration. - Create and use update sets to move customer configuration between environments. - Create and maintain API and data integration processes between ServiceNow and other systems. Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis.

We have an opportunity for a ServiceNow Lead Architect to join our talented team. This is a 100% remote position. The architect shall lead the development of technical architecture, approach, design of the system as well as ensuring developers are building the application to standards. Also, leading the investigation of legacy system data, design new data models, develop the data migration plan and guide the data migration process. The candidate shall also consider all the requirements and implement a flexible and scalable data model that can accommodate future changes and growth of the data. This position requires a full-time commitment.   Responsibilities - Providing technical leadership and mentoring, performing peer code reviews, and ensuring the ServiceNow team follows software development best-practices - Preparing and presenting client facing and internal deliverables that are technology related - Translating business requirements into detailed technical designs that represent actionable development tasks - Collaborating with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades - Overseeing major version upgrades and installing patches - Designing and developing solutions within the ServiceNow environment to include new or modifications to applications, forms, workflows/flows, policies, actions, access control, interfaces and any other configurations required to support client processes - Providing advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis - Providing operational support for Management Information Systems (MIS)

NetImpact is looking for a Program/ Project Manager. In this role, you will deliver the services identified in the contract. The Program Manager will be the main Point of Contact (POC) for the services and deliverables provided under the contract. Program Manager will ensure cohesiveness between all Tiers, develop, execute process improvements, and ensure high levels of customer satisfaction. The right candidate will work well with a team, exhibit excellent customer service skills, and be self-motivated, seeking ways to improve the environment. This is a completely remote job.   Responsibilities: - Provides leadership and direction for Project and Program management staff, providing client and project management support, leading to high-quality client delivery. - Ensures that projects adhere to Quality Management System, including tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status. - Ensures that risks and issues identified are driven to closure.  Serves as an initial escalation point within the Business Unit for issues escalated from the project teams. - Implements cross-project/cross-organization reporting.  Develops standards and drives implementation of consistent project-level reporting among PMs. - Mentors and coaches Business Unit Project and Program Managers, assisting with HR issues, recruiting, and career progression. - Provide overall financial management for task orders to maintain and grow profitability. - Develop and maintain existing customer relationships to foster program growth. - Provide management and leadership on support services, including IT infrastructure, network engineering, systems administration, call center, Desk-side Support, systems security, and software applications. - Plan, initiate, and manage  projects.  - Lead and guide the work of technical staff.  - Serve as liaison between business and technical aspects of projects. - Plan project stages and assess business implications for each stage. - Monitor progress to ensure deadlines, standards, and cost targets are met.