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The Senior Organizational Change Analyst/Consultant plays a pivotal role in leading and managing large-scale OCM initiatives that align with the organization’s strategic objectives. This role involves applying advanced OCM theories and models to develop comprehensive change management plans, conducting in-depth stakeholder analyses, and assessing the impact of proposed changes. The Senior Analyst/Consultant collaborates with executive leadership, stakeholders, and cross-functional teams to ensure effective change implementation. This position requires exceptional leadership, communication, and analytical skills to drive successful organizational change.
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NetImpact Strategies has an opportunity for a Service Desk Manager supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This leadership role is responsible for the day-to-day management, performance oversight, and operational excellence of a 24x7x365 IT service desk environment, including contact center operations and in-person support functions. The Service Desk Manager ensures high-quality incident and request management, drives SLA performance, oversees staff development, and promotes continuous service improvement while maintaining compliance with federal IT security and operational standards; this position is onsite in Washington, DC.
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NetImpact Strategies has an opportunity for an AV Technician supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This role provides professional audio/visual (A/V) technical support for meetings, events, and conferences across federal facilities, ensuring reliable setup, configuration, operation, and breakdown of multimedia equipment. The AV Technician supports live, hybrid, and virtual events, troubleshoots technical issues in real time, and ensures seamless delivery of audio and visual services in alignment with established service standards and performance expectations; this position is onsite in Washington, DC.
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NetImpact Strategies has an opportunity for a Help Desk Specialist III supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This role serves as a senior-level technical escalation point within a 24x7x365 service desk environment, providing advanced Tier III troubleshooting, complex incident resolution, and subject matter expertise across enterprise end user technologies. The Help Desk Specialist III supports high-impact technical issues, mentors junior staff, and contributes to continuous service improvement initiatives while ensuring compliance with established Service Level Agreements (SLAs) and federal IT security standards; this position is onsite in Washington, DC.
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NetImpact Strategies has an opportunity for a Help Desk Specialist I supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This role serves as a Tier I technical support professional within a 24x7x365 contact center environment, providing first-line IT assistance to federal staff, contractors, and overseas offices. The Help Desk Specialist I is responsible for triaging, documenting, and resolving technical incidents and service requests across multiple communication channels while ensuring high levels of customer satisfaction and adherence to defined Service Level Agreements (SLAs); this position is onsite in Washington, DC.
