Job Listings

We are seeking an Instructional Systems Designer to develop storyboards and other training materials for eLearning courseware. The successful candidate will have the ability to apply learning theory to develop effective training. This position will also be...

The Aviation SMS and Controller Stakeholder Manager combines aviation domain knowledge with OCM expertise to help ensure the agency's modernization initiative’s organization change management (OCM) activities are operationally sound, aligned with safety priorities, and effectively adopted across the aviation workforce.   This critical Stakeholder Manager serves as the strategic liaison between the Stakeholder Engagement Office and frontline aviation professionals, providing subject-matter expertise on aviation operations, safety, and process integration while guiding organizational change efforts. This role will lead engagement planning and own the relationship with key stakeholder groups and...

The Aviation Industrial / Organizational (I/O) Psychologist will provide expertise and hands-on strategy, planning, and execution support to drive adoption of our modernization initiative. Thisproject represents a large-scale, safety-critical transformation affecting operational systems, workforce processes, and organizational practices across the National Airspace System (NAS). As the I/O Psychologist, this expert ensures human performance, workforce adaptation, and behavioral risk considerations are systematically integrated into the Program’s organizational change management (OCM) activities. This role applies behavioral science, human factors expertise, and organizational research methods to inform change strategies,...

The Engagement Coordinator will support NetImpact’s Organizational Change Management (OCM) team in delivering modernization initiative. The project represents a large-scale transformation affecting operational systems, workforce processes, and organizational practices across the National Airspace System (NAS).   This role provides program coordination support across NetImpact’s OCM effort and the Prime Integrator's, Organization Effectiveness (OE) office to help maintain program rhythm, governance cadence, and stakeholder engagement activities. The Project Coordinator helps ensure that meetings, decisions, actions, and program artifacts are organized and tracked effectively so leadership can...

NetImpact Strategies is seeking an experienced Tier 1 IT Support Specialist to handle advanced technical issues including software, hardware, network, and mobile device support. You’ll work closely with help desk, escalate complex incidents, create documentation, and provide stellar support for end-users, including VIP services and special events.   Key Responsibilities - Provides first contact for moderately complex customer inquiries via phone calls, emails, and web submissions -

NetImpact Strategies is seeking an AWS Solutions Architect to design, optimize, and implement a complex cloud ecosystem within Amazon Web Services (AWS). This role will focus on architecting and managing scalable, secure, and highly available cloud infrastructure while collaborating closely with development teams to support modern, containerized application environments. The AWS Solutions Architect will provide architectural analysis, guide infrastructure decisions, and support the implementation of resilient cloud solutions supporting enterprise or federal environments. This position is 3 days a week onsite in Bethesda, MD.   Key Responsibilities • Design and...

The Senior Organizational Change Analyst/Consultant plays a pivotal role in leading and managing large-scale OCM initiatives that align with the organization’s strategic objectives. This role involves applying advanced OCM theories and models to develop comprehensive change management plans, conducting in-depth stakeholder analyses, and assessing the impact of proposed changes. The Senior Analyst/Consultant collaborates with executive leadership, stakeholders, and cross-functional teams to ensure effective change implementation. This position requires exceptional leadership, communication, and analytical skills to drive successful organizational change.

NetImpact Strategies, Inc. is seeking to hire an IT Service Desk Specialist to support a Federal agency. This role is located 100% onsite in Fort Sam Houston, TX.

NetImpact Strategies has an opportunity for a Service Desk Technician to provide high-touch, onsite IT support within a federal Service Desk environment. This role delivers hands-on technical assistance for hardware, software, and conference room technologies while serving as an escalation resource for complex or time-sensitive issues requiring in-person resolution. The Service Desk Technician plays a critical role in ensuring operational continuity, equipment readiness, and superior customer service in a hybrid (on-premises and cloud) IT environment; this position is onsite in Arlington, VA.   Responsibilities - Provide onsite, hands-on technical support...

NetImpact Strategies has an opportunity for a Service Desk Analyst II to provide advanced technical support within a federal IT Service Desk environment. This role serves as the second-tier escalation point for complex incidents and service requests that require deeper technical troubleshooting and systems knowledge. The Service Desk Analyst II works closely with Tier I analysts, engineers, and government stakeholders to ensure timely resolution of issues, adherence to Service Level Agreements (SLAs), and delivery of exceptional customer service in a hybrid (on-premises and cloud) IT environment; this position is hybrid in Arlington, VA.   Responsibilities

NetImpact Strategies has an opportunity for a Service Desk Analyst I to provide front-line IT support to a federal customer in a fast-paced, SLA-driven environment. This role serves as the first point of contact for all IT-related incidents and service requests, delivering high-quality customer service while troubleshooting hardware, software, and connectivity issues across a hybrid (on-premises and cloud) IT infrastructure. The Service Desk Analyst I is responsible for timely ticket triage, documentation, resolution, and escalation to ensure minimal disruption to mission operations; this position is hybrid in Arlington, VA.   Responsibilities - Serve as...

NetImpact Strategies has an opportunity for a Technical Writer to support a federal customer’s IT Service Desk and enterprise IT operations by developing high-quality, user-centered technical documentation. This role plays a critical part in strengthening knowledge management, improving incident resolution efficiency, and enhancing overall service delivery within a hybrid (on-premises and cloud) IT environment. The Technical Writer collaborates closely with Service Desk leadership, engineers, and IT stakeholders to translate complex technical processes into clear, actionable documentation that supports operational excellence and SLA performance; this position is onsite in Arlington, VA.  

NetImpact Strategies has an opportunity for an Operations Manager to lead day-to-day IT Service Desk operations supporting a federal customer in a performance-based, SLA-driven environment. This position oversees Tier I and Tier II Service Desk teams delivering high-quality IT support to a geographically dispersed workforce operating in a hybrid (on-premises and cloud) IT environment. The Operations Manager ensures timely ticket triage and resolution, asset accountability, operational excellence, and superior customer experience while serving as the primary on-site liaison to government stakeholders; this position is onsite in Arlington, VA.   Responsibilities

NetImpact Strategies has an opportunity for a Service Desk Manager supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This leadership role is responsible for the day-to-day management, performance oversight, and operational excellence of a 24x7x365 IT service desk environment, including contact center operations and in-person support functions. The Service Desk Manager ensures high-quality incident and request management, drives SLA performance, oversees staff development, and promotes continuous service improvement while maintaining compliance with federal IT security and operational standards; this position is onsite in Washington, DC.  

NetImpact Strategies has an opportunity for a Program Manager supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This senior leadership role is responsible for the overall performance, management, quality assurance, and successful delivery of a large-scale, performance-based IT support contract. The Program Manager serves as the primary interface with federal stakeholders, provides strategic oversight across contact center operations, embedded support teams, audio/visual services, logistics, and hardware deployment functions, and ensures compliance with Service Level Agreements (SLAs), federal security requirements, and contractual obligations; this position is onsite in Washington, DC.

NetImpact Strategies has an opportunity for an AV Technician supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This role provides professional audio/visual (A/V) technical support for meetings, events, and conferences across federal facilities, ensuring reliable setup, configuration, operation, and breakdown of multimedia equipment. The AV Technician supports live, hybrid, and virtual events, troubleshoots technical issues in real time, and ensures seamless delivery of audio and visual services in alignment with established service standards and performance expectations; this position is onsite in Washington, DC.  

NetImpact Strategies has an opportunity for a Help Desk Specialist III supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This role serves as a senior-level technical escalation point within a 24x7x365 service desk environment, providing advanced Tier III troubleshooting, complex incident resolution, and subject matter expertise across enterprise end user technologies. The Help Desk Specialist III supports high-impact technical issues, mentors junior staff, and contributes to continuous service improvement initiatives while ensuring compliance with established Service Level Agreements (SLAs) and federal IT security standards; this position is onsite in Washington, DC.  

NetImpact Strategies has an opportunity for a Help Desk Specialist II supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This role serves as a Tier II technical support professional providing advanced troubleshooting, incident resolution, and escalation support within a 24x7x365 service desk environment. The Help Desk Specialist II resolves complex technical issues, supports in-person and remote users across multiple locations, and serves as an escalation point for Tier I analysts while ensuring compliance with established Service Level Agreements (SLAs) and federal IT security standards; this position is onsite in Washington, DC.  

NetImpact Strategies has an opportunity for a Help Desk Specialist I supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This role serves as a Tier I technical support professional within a 24x7x365 contact center environment, providing first-line IT assistance to federal staff, contractors, and overseas offices. The Help Desk Specialist I is responsible for triaging, documenting, and resolving technical incidents and service requests across multiple communication channels while ensuring high levels of customer satisfaction and adherence to defined Service Level Agreements (SLAs); this position is onsite in Washington, DC.  

The Senior Business Analyst plays a pivotal role in NetImpact’s objective to establish a modular, interoperable, and scalable system that supports the client’s