We have an opportunity for a Business Analyst/Consultant to join our team in Falls Church, VA supporting the Defense Health Agency. The successful candidate will be a creative thinker and problem solver, with a track record in education and training. In this highly visible role, you’ll be responsible for managing initiatives and contributing to team efforts, such as developing and tracking key performance indicators, coordinating client training initiatives and working groups, and making recommendations for process improvement. Note that this position does fulfill administrative tasks as assigned. In this role you will have the unique opportunity to help shape education for active duty Service members and healthcare professionals on a global scale.
Typical responsibilities include:
- Assist in facilitation and coordination of high-level meetings, ensuring that materials are relevant, quality checked, and ensuring that minutes are submitted on time.
- Conduct research and analysis to develop white papers, briefings, standard operating procedures, procedural instructions, and executive summaries.
- Create and maintain reporting metrics for major initiatives via measures of effectiveness and performance.
- Develop concise, professional, and compelling executive presentations on major initiatives for division, program, and government officials.
- Update and maintain multiple forward-facing, client SharePoint sites.
- Promote continuous process improvement and standardization by proactively identifying gaps in service, training, or other processes and drafting recommendations and solutions.
- Coordinate with offsite, remote, and external teams to conduct data calls, complete tasks, and manage initiatives.
- Support organizational planning for a wide variety of summits, initiatives, and educational opportunities.
- Formulate recommendations with attention to a client’s capabilities and limitations delivered concisely with briefs or other reports.
- Present findings and suggestions to clients with ample justification and practical advice.
- Provide administrative support for meetings and conferences (meeting minutes, notes, action items, etc.).
- Create templates and documentation to support project management and education initiatives.
NetImpact Strategies is looking for an ambitious and energetic Business Development Account Executive-Federal Health to support our growth strategy. This exciting opportunity will leverage the candidate’s experience in business development and federal contracting. The Business Development Account Executive will conduct research, identify new opportunities, broker teaming arrangements and direct all aspects of business development initiatives and support sales/business development activities. A deep understanding and experience within Federal Contracting, along with an existing network of contacts is required.
Responsibilities and duties
- Direct, establish, maintain, and plan overall direction and goals for the Business Development business unit. Be able to define and drive growth by focusing on customer interaction, teaming approach, technical differentiation and contracting solution strategies.
- Create a robust sales pipeline of new opportunities in the Government market; building a short/medium/long-term sales pipeline in accordance with target goals.
- Meet with contracting representatives and potential clients to conduct research and gather intelligence on prospective business opportunities in target Government markets.
- Develop a growth strategy focused both on financial gain and customer satisfaction.
- Conduct research to identify new markets and customer requirements.
- Conduct business meetings with prospective clients and teaming partners.
- Negotiate teaming arrangements, requirements, and workshare with business partners on opportunity pursuits.
- Promote the company’s products/services addressing or predicting clients’ objectives.
- Knowledge of federal acquisitions process for full & open government procurements.
- Able to increase sales with a proven track record of identification, pursuit, and full and open task order wins.
- Identify potential business opportunities and/or partners. Negotiates agreements that are beneficial to the continued growth and success of the company.
- Responsible for developing new market initiatives, assessing existing markets, and analyzing new business opportunities.
- Develop opportunity capture strategies and execute capture tactics (including identification of client pain points, proposal win themes, and resource requirements).
- Coordinate with the proposal team throughout solutioning, development of proposals and presentations for new business materials to create and nurture business opportunities and partnerships.
- Support proposal development including capture, solutioning, writing, and reviews.
- Identify trends and client requirements to formulate a short/medium/long-term sales pipeline in accordance with targets.
We have an immediate opportunity for a Tier 2 Help Desk Technician to join our talented team in support of a Federal client in Edinburg, TX. Responsibilities include support in overseeing and managing a geo-graphically dispersed, multi-disciplined technical team providing end user help desk support services. The successful candidate will have prior experience providing technical support and managing similar tasks, developing schedules for program or project activities, and providing recommendations or alternative solutions to manage program, project, and technical risks.
Responsibilities:
- Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues.
- Support and document the initiation, execution, and closing activities for a program/project(s) and support activities.
- Ensure performance metrics are met or exceeded.
- Develop and maintain program support artifacts throughout the lifecycle of the initiative.
- Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns.
- Simulates and recreates user issues to resolve operational difficulties.
- Recommends system modifications, if required, to reduce user problems.
- Escalates more complex issues, as appropriate, to senior level technicians.
- Promote and encourage a “one team” attitude at all levels internally and externally.
NetImpact Strategies is looking to bring on an experienced Proposal Coordinator. The Proposal Coordinator is responsible for planning, scheduling, and overseeing the timely development and delivery of high-quality responses to federal government business opportunities, from opportunity qualification to post-submission activities, in a growing, fast-paced, service-oriented environment.
The ideal candidate is able to work well on a team as well as independently. They'll possess excellent analytical skills and are able to see the big picture without overlooking the details, foster a positive and responsive team environment, and quickly adjust to dynamic proposal schedules and requirements. The Proposal Coordinator also has strong communication skills that aids in the implementation of capture and proposal strategies into proposal content, elicits collaboration and commitments from internal and external resources while helping them adhere to strict deadlines, and schedules and completes multiple concurrent tasks
Key Responsibilities
- Coordinate the successful development and delivery of compliant, competitive, cogent, and compelling proposals through effective leadership and collaboration across teams that include internal staff, corporate partners, consultants, and supporting vendors.
- Exercise responsibility, accountability, and authority on each assigned proposal, from early Capture support (e.g., RFI, white paper), through response development management and support, to its timely submission and post-delivery requirements (e.g., oral presentation, best and final offer, etc.)
- Analyze solicitation requirements to assess the response strategy; create the proposal’s annotated outline; establish and communicate the proposal development plan and review schedule; prepare the compliance matrix and kick-off materials; and manage the SharePoint site for each bid.
- Work with Business Unit and Proposal Management teams to determine author and reviewer assignments as well as to integrate win strategy, themes, proof points, and discriminators into proposal.
- Coordinate and conduct proposal activities with internal and external subject matter experts and corporate organizations (Finance, Contracts, HR, Operations) to maximize each bid's probability of win.
- Oversee, facilitate, and conduct daily proposal activities, including solutioning sessions, team meetings, writing development, editing, reviews, graphics conceptualization, formatting, and production.
- Develop high-quality content by working collaboratively with section authors and provide insight, leadership, and content guidance to each author.
- Maintain proposal visibility by tracking status of activities in SharePoint and reporting on assignment updates during status meetings.
- Schedule, facilitate, and conduct Color Review Kickoff and Debrief meetings, perform compliance reviews, and exercise version control to ensure team members are reviewing and working on the correct documents.
- Take ownership of proposal quality in content and appearance in preparation for color reviews and final delivery by performing rigorous quality assurance and compliance checks on draft and final documents.
- Perform proposal production and delivery activities to ensure timely submissions.
- Conduct and document proposal lessons learned, design process improvement plans to address findings, and manage/support their implementation.
- Support department activities to maintain past performance, resumes, proposal processes, and other knowledge management libraries.
NetImpact Strategies has a need for a Mobile Application Automation Test Engineer to support cloud infrastructure for a patient education tool within a Military Health System. We look improve patient health outcomes.
*This is open to remote candidates outside of the DMV area
Typical Responsibilities:
- Develops and implements mobile application testing for iOS and Android platforms using appropriate programming languages and frameworks.
NetImpact Strategies has a need for a Mobile Application Developer to support cloud infrastructure for a patient education tool within a Military Health System. We look improve patient health outcomes.
*This is open to remote candidates outside of the DMV area
Typical Responsibilities:
- Develops and implements mobile applications for iOS and Android platforms using appropriate programming languages and frameworks.
NetImpact Strategies has an opportunity for a Program Director to join our talented Professional Services team. This opportunity will support agile software development services for a government federal-civilian customer. Responsibilities include overseeing and managing a geo-graphically dispersed, multi-disciplined technical team. The successful candidate will have prior experience providing technical support and managing similar tasks, developing schedules for program or project activities, and providing recommendations or alternative solutions to manage program, project, and technical risks.
Typical Responsibilities Include
- Provide overall management and oversight to a multi-disciplined team to deliver agile software development services and support.
- Assist in overseeing and documenting the initiation, execution, and closing activities for a program.
- Prepare and oversee work plans, schedules, planning materials.
- Establish, document, and manage program baselines (e.g. budget, cost, schedule, requirements, and technical).
- Ensure scope, cost, schedule milestones, and performance metrics are met or exceeded.
- Assess, monitor, mitigate, and resolve program and project level risks and issues.
- Develop and maintain program artifacts throughout the lifecycle of the initiative.
- Develop, disseminate, and present supporting program/project documentation (i.e., status reports, presentations, planning documents, etc.).
- Ensure all contract deliverables are provided to the customer and approved per the requirements of the contract.
- Meet with and routinely communicate with Government Leadership and the COR to discuss contract status.
- Guide employee goal development and performance reviews.
- Promote and encourage a “one team” attitude at all levels internally and externally.
NetImpact Strategies has an opportunity for a Program Manager to join our talented Professional Services team. This opportunity will support Information Technology (IT) Development and Operations Services for a government federal-civilian customer. Responsibilities include overseeing and managing a geo-graphically dispersed, multi-disciplined technical team. The successful candidate will have prior experience providing technical support and managing similar tasks, developing schedules for program or project activities, and providing recommendations or alternative solutions to manage program, project, and technical risks.
Typical Responsibilities Include
- Provide overall management and oversight to a multi-disciplined team to deliver development and operations services and support.
- Assist in overseeing and documenting the initiation, execution, and closing activities for a program.
- Prepare and oversee work plans, schedules, planning materials.
- Establish, document, and manage program baselines (e.g. budget, cost, schedule, requirements, and technical).
- Ensure scope, cost, schedule milestones, and performance metrics are met or exceeded.
- Assess, monitor, mitigate, and resolve program and project level risks and issues.
- Develop and maintain program artifacts throughout the lifecycle of the initiative.
- Develop, disseminate, and present supporting program/project documentation (i.e., status reports, presentations, planning documents, etc.).
- Ensure all contract deliverables are provided to the customer and approved per the requirements of the contract.
- Meet with and routinely communicate with Government Leadership and the COR to discuss contract status.
- Guide employee goal development and performance reviews.
- Promote and encourage a “one team” attitude at all levels internally and externally
NetImpact Strategies has an opportunity for an End User IT Support Specialist to join our talented professional services team. This individual will support a federal investigative and prosecutorial agency in Washington D.C. This role will be responsible for maintaining, managing, and operating IT end user support services in a Microsoft centric environment.
Typical responsibilities include
- Setup and configuration of new laptops with Windows 10 or later.
- Microsoft user account setup and active directory administration.
- Troubleshoot and resolve issues with user access to Microsoft services and computer hardware/software issues.
- Set up and troubleshooting of printers, VOIP phones, and other IT peripherals.
- Administering network files shares.
- Diagnosing and troubleshooting Windows file permissions
- Logging and managing help desk requests in ITSM tracking system as reported by users.
- Maintaining IT Assets in agency system of record.
NetImpact Strategies has an immediate need for a Software Quality Assurance Tester to support our federal client in deploying a patient education tool for the Military Health System that centralizes and standardizes medical content.
*This is open to remote candidates outside of the DMV area
Typical Responsibilities:
- This candidate will ensure that software meets high standards of quality and functionality before it is released to customers.
- Designing and executing test plans, identifying and documenting defects or bugs, and working with developers and other team members to resolve these issues.
We have an immediate opportunity for a Tier 2 Help Desk Technician to join our talented team in support of a Federal client in Denver, CO. Responsibilities include support in overseeing and managing a geo-graphically dispersed, multi-disciplined technical team providing end user help desk support services. The successful candidate will have prior experience providing technical support and managing similar tasks, developing schedules for program or project activities, and providing recommendations or alternative solutions to manage program, project, and technical risks.
Salary: $40-49k
Responsibilities:
- Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues.
- Support and document the initiation, execution, and closing activities for a program/project(s) and support activities.
- Ensure performance metrics are met or exceeded.
- Develop and maintain program support artifacts throughout the lifecycle of the initiative.
- Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns.
- Simulates and recreates user issues to resolve operational difficulties.
- Recommends system modifications, if required, to reduce user problems.
- Escalates more complex issues, as appropriate, to senior level technicians.
- Promote and encourage a “one team” attitude at all levels internally and externally.
We have an opportunity as a Project manager to join our talented team. The successful candidate will work with our customers and will lead a team to implement Incident Management System (ISM) solution on ServiceNow platform for NCUA to make sure the solution being implemented meet customer requirements, within the timeframe and budget, provide the status reports, work with customers to identify and resolve potential issues and mitigate any identified risks. You will work with customer and team members for Transition In and Transition Out activities.
Typical responsibilities include
- Facilitating project startup, transition-in, and ongoing supervision of project staff.
- Providing oversight to ensure that deliverables meet NetImpact and Client standards
- Ensuring the scope, cost, and schedule are met, and performance metrics are met or exceeded
- Assessing, monitoring, and mitigating project risks
- Providing and/or presenting regular status reports and reviews
- Coordinating knowledge sharing and efficiencies among project staff and clients.
- Maintaining and coordinating project schedules, tasks, milestones, and achievements
- Responsible for organizing, directing, and managing all aspects of contract performance and managing staff
- Consult with customer and contractor personnel to formulate and review project plans and deliverables, ensuring conformance with program and project task schedules and cost and contractual obiligations
- Establish and maintain technical and financial reports to show progress of projects to management and customers, organize and assign responsibilties to subordinates, oversee the successful completion of all assigned tasks
We have an opportunity for a Business Analyst/ Scrum Master to join our talented team. The successful candidate will work with customers and the engagement team as your responsibilities include but not limited to: working with customers to collect the business requirements, writing up technical requirements in stories, being the Scrum Master to host daily standup with internal team, and weekly meeting with customers to review the progress, and discuss any potential issues, coordinating the testing with QA, preparing customer user guide and training materials, working with project manager for progress report.
Responsibilities:
- Assist with definition, analysis, design, and implementation of IT solutions around customer business processes, governance, and management issues.
- Understand and advise on customer business processes that the NetImpact IT solution supports
- Support building a requirements framework and use case structure
- Plan, structure, and facilitate group requirements sessions
- Translate customer functional requirements into business and technical solutions and demonstrate that the intended outcome meets the customer requirements
- Develop business and technical solutions using COTS
- Support quality oversight
- Develop acceptance test plans and QA processes, and assist with acceptance test with customer stakeholders
- Assist with training curriculum and materials and lead customer training sessions
We have an opportunity for a Business Analyst/Scrum Master to support our ServiceNow Technical Services team for a federal client. The successful candidate will be responsible for analyzing and documenting business processes and system.
Responsibilities:
- Assist with definition, analysis, design, and implementation of IT solutions around customer business processes, governance, and management issues.
- Understand and advise on customer business processes that the NetImpact IT solution supports
- Support building a requirements framework and use case structure
- Plan, structure, and facilitate group requirements sessions
- Translate customer functional requirements into business and technical solutions and demonstrate that the intended outcome meets the customer requirements
- Develop business and technical solutions using COTS
- Support quality oversight
- Develop acceptance test plans and QA processes, and assist with acceptance test with customer stakeholders
- Assist with training curriculum and materials and lead customer training
sessions
We have an opportunity for a ServiceNow Architect to join out talented team. The architect shall lead the investigation of legacy system data, design new data models, develop the data migration plan and guide the data migration process. Also, leading the development of technical architecture, approach, design of the system as well as ensuring developers are building the application to standards. The candidate shall also consider all the requirements and implement a flexible and scalable data model that can accommodate future changes and growth of the data.
Typical responsibilities include:
- Proven experience as the lead technical resource leading the development of solutions in client environments.
- Provide technical leadership and mentoring, perform peer code reviews, and ensure the ServiceNow team follows software development best-practices
- Experience leveraging MID Servers for integration and automation
- Prepare and present client facing and internal deliverables that are technology related
- Translate business requirements into detailed technical designs that represent actionable development tasks
- Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
- Oversee major version upgrades and install patches
- Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other configurations required to support client processes
- Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis
- Provide operational support for Management Information Systems (MIS)
We have an opportunity for a Virtual Trainer to join our team. The successful candidate will be designing, implementing, and hosting virtual and in-person training programs and sessions at military hospitals in a virtual (remote) and in-person setting. Coordinating with hospitals for training schedules and aiding in the organizational change management
Typical responsibilities include:
- Designing, implementing, and hosting virtual and in-person training programs and sessions at military hospitals in a virtual (remote) and in-person setting. Coordinating with hospitals for training schedules and aiding in the organizational change management
- Developing classroom handouts, instructional materials, aids, and manuals according to specifications, including 508 compliance, team style guides, and agency brand requirements.
- Designing and facilitating training in-person and remotely.
- Assessing training effectiveness for continued improvement and increased course offerings.
- Communicating with subject-matter experts on instructional design methods and their specific deliverables.
We have an immediate opportunity for an Tier 2 Help Desk Technician to join our talented team in support of a Federal client in Kansas City, MO. Responsibilities include supporting a geo-graphically dispersed, multi-disciplined technical team providing end user help desk support services. The successful candidate will have prior experience providing technical support for similar tasks, delivering on-time support for program or project activities, and supporting development of recommendations or alternative solutions to manage program, project, and technical risks.
Responsibilities:
- Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues.
- Support and document the initiation, execution, and closing activities for a program/project(s) and support activities.
- Ensure performance metrics are met or exceeded.
- Develop and maintain program support artifacts throughout the lifecycle of the initiative.
- Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns.
- Simulates and recreates user issues to resolve operational difficulties.
- Recommends system modifications, if required, to reduce user problems.
- Escalates more complex issues, as appropriate, to senior level technicians.
- Promote and encourage a “one team” attitude at all levels internally and externally.
NetImpact Strategies is looking to bring on an OPPM Application Developer to support our federal client. The successful candidate will provide ongoing expertise to the technical team in configuring, managing and maintaining the interface of OPPM with other applications for data to be appropriately passed to and from the different applications and that functions required to execute based on these interfaces.
Responsibilities
- Configure, manage, and maintain the interface of OPPM with other applications for data to be appropriately passed to and from the different applications and that functions required to execute based on these interfaces/exchanges perform as expected/designed
- Provide responsive answers and technical solutioning for team to meet standard CPIC reporting process deadlines (e.g.: Passback, BY submission)
- Design, execute and implement custom solutions and perform complex analysis as needed by clients and executive management, utilizing MS SQL Server Technologies and Microsoft .NET platform
- Designs fixes and enhancements/perform program coding using system components and technologies (see Required Skills)
- Conducts unit, smoke, and other relevant development testing, including creation of test cases and automating tests
- Support user acceptance testing and demos and participate in code reviews, as required
- Executes and improves recommendations from the technical assessment to identify issues and make recommendations in support of resolving complex technical issues
- Identify system root-causes and recommend prioritized fix and sequence of fixes (e.g.: creating roadmap)
- Support the Technical team in configuring, managing and maintaining the interface of OPPM with other applications for data to be appropriately passed to and from the different applications and that functions required to execute based on these interfaces/exchanges perform as expected/designed – including learning or leveraging existing knowledge 1st and 3rd party APIs
- Provide expertise in User interface design using HTML, XML, ASPX, JavaScript and JQuery to meet technical need /requirements and to remove roadblocks
- Leveraging JSON and OPPM API knowledge, assist with resolving challenges encountered with monthly submissions
- Coordinate data interfaces between the portfolio management system and other DHS information management systems such as, but not limited to the OneNumber system, the Information Assurance Compliance System (IACS), and Mobius, as needed
- Review and validate accuracy of DHS IT Portfolio and OMB reporting for annual submission to OMB ITD
- Create XML files for upload to ITD and test for validation errors prior to submitting to PgM for final submission to ITD.
- Work with OMB IT Dashboard technical staff to address XML validation errors as needed
- Support migration to modernized platform based on understanding of existing OPPM build – including creating exports, sequencing development, etc.
- Provide Tier 2 and Tier 3 Help Desk support Monday through Friday between the hours of 8:00am and 5:00pm Eastern Time, excluding Federal holidays:
- Support creation of new user accounts ensuring required paperwork is complete and triage account set up issues
- Create and maintain workflows in the portfolio management system using Javascript
- Ensure that all technical procedures, processes, specs, cybersecurity, and technical design documents are well documented
- Design and develop reports that will analyze capital investments
- Perform regular system interface validations to ensure consistent data among the various systems and that the interfaces are currently available
- Ensure monthly, periodic, and annual updates to OMB IT Dashboard (ITD) are processed accurately and timely and meet OMB reporting requirements.
- Review monthly updates in OPPM for completeness prior to submitting to OMB ITD. Ensure that past dates are updated accordingly, future dates for activities match the project dates, and rebaseline concerns are addressed with the Component CPIC administrator prior to approval
- Make the necessary updates to the OMB forms in OPPM each budget cycle to reflect changes in OMB A-11 and DHS-specific requirements.
- Maintain the CPIC collaboration site (i.e., SharePoint) to ensure that the information and technical documents are timely, up-to-date, and supports the functional community needs
We have an immediate opportunity for a Tier 2 Help Desk Technician to join our talented team in support of a Federal client in Denver, CO. Responsibilities include support in overseeing and managing a geo-graphically dispersed, multi-disciplined technical team providing end user help desk support services. The successful candidate will have prior experience providing technical support and managing similar tasks, developing schedules for program or project activities, and providing recommendations or alternative solutions to manage program, project, and technical risks.
The hours for this position would be Monday-Friday from 8:00am-4:30pm.
Responsibilities:
- Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues.
- Support and document the initiation, execution, and closing activities for a program/project(s) and support activities.
- Ensure performance metrics are met or exceeded.
- Develop and maintain program support artifacts throughout the lifecycle of the initiative.
- Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns.
- Simulates and recreates user issues to resolve operational difficulties.
- Recommends system modifications, if required, to reduce user problems.
- Escalates more complex issues, as appropriate, to senior level technicians.
- Promote and encourage a “one team” attitude at all levels internally and externally.
NetImpact Strategies has an opportunity for a DevOps Engineer– Database Specialist to join our talented Professional Services team. The DevOps Engineer will support ongoing Information Technology (IT) Operations services for our Federal Civilian client. The DevOps Engineer is a platform team developer who develops and manages the Continuous Integration/Continuous Delivery (CI/CD) pipelines of a wide variety of applications. The ideal candidate will bring forward solution ideas that support collaboration with IT Operations leadership and is a "generalist" on the CI/CD pipeline and security requirements with a strong knowledge of the platform as a whole, while alsohaving strong knowledge of managingdatabases through CI/CD. Ultimately, a top-notch DevOps Engineer should have exceptional communication skills, be knowledgeable about the latest industry trends, and be highly innovative.
Typical responsibilities include
- Develops approaches for database migration to cloud environments, when appropriate.
- Develops and maintains scripts for deploying new databases, or database changes for in support of DevSecOps automation.
- Participates in plans for transition of the development and/or production environment to new technology.
- Works closely with development teams to create and update CI/CD pipelines for IaaS, PaaS, and SaaS based systems.
- Supports all current and newly deployed applications, services, or components as well as any virtual infrastructure, including on premise systems as well as IaaS, PaaS, and SaaS based systems running within cloud provider(s).
- Designs, builds, tests, and deploys changes to existing software.
- Performs root cause analysis for production errors.
- Investigates and resolves technical issues.
- Develops scripts to automate visualization.
- Designs procedures for system troubleshooting and maintenance.
- Recommends cost-effective, technically feasible IT operations solutions that provide long term scalability, and anticipate future growth and performance needs.
- Enhances the company’s IT infrastructure security protocols.
- Identifies manual processes that can be automated
- Considers the organization’s entire IT infrastructure when making changes and improvements.
- Maintains and improves the cloud infrastructure.
- Works with technologies like: NET/Java/SQL, IBM WebSphere/WebPresence, Drupal, MQ-Series Messaging, Control-M automation
- Works with monitoring tools like: Splunk, ELK Stack, What's Up Gold, and App-Dynamics, and automation platforms such as Terraform, Jenkins and Puppet
- Submits written and verbal status reports as requested to management staff.
