We have an opportunity for a ServiceNow Business Analyst to join our talented ServiceNow implementation practice supporting US Federal customers. We are seeking candidates who can review, analyze, and evaluate business systems and user needs. The successful candidate will write detailed descriptions of user stories, epics and project requirements. This is a full time, fully remote job role.
Responsibilities
- Someone with experience facilitating requirements gathering and business documentation processes, including design, testing, and gap analysis
- Experience working with process owners to create and support the creation of user stories, ensuring required criteria is met, including the configuration of ServiceNow modules to meet specific needs as well as ongoing technical support
- Experience developing a test plan, across cross-functional teams, articulating testing approach and ensuring quality of new software releases
- Experience working with a team to estimate, plan, and execute all assigned tasks.
- Experience serving as a scrum master in an Agile software development environment
- Experience implementing HRSD module using ServiceNow best practices.
- Experience implementing ServiceNow Service Mapping capabilities
- The ability to prepare and present client-facing and internal artifacts and deliverables that are technology-related
- Experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders.
We have an opportunity for a Senior ServiceNow Developer to join our talented Professional Services team. The successful candidate will serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow implementation. The successful candidate will have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. This is a fully remote job.
Responsibilities
- Proven experience as a key technical resource leading the development of solutions in client environments.
- Prepare and present client-facing and internal deliverables that are technology-related
- Serve as the Senior ServiceNow application developer responsible for implementing solution design using best practices
- Overall responsibility for analyzing and documenting business processes and systems
- Facilitate requirements gathering and document requirements
- Collaborate with Product Designer to provide ServiceNow design support
- Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
- Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
- Perform hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned.
- Develop JavaScript server/client code as needed for integration
- Create and use update sets to move customer configuration between environments
- Create and maintain API and data integration processes between ServiceNow and other services.
- Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis
NetImpact Strategies is seeking a Project Manager for the ServiceNow HRSD implementation at a federal agency. The project manager is responsible for overseeing all aspects of the project lifecycle, from initiation to completion. Working closely with cross-functional teams and external vendors, you will ensure the successful delivery of the project within scope, budget, and timeline constraints. Prior HRSD experience necessary. This is a full time, fully remote role.
Responsibilities:
- Manage a cross-functional team to ensure the smooth implementation of the ServiceNow HRSD module
- Develop and maintain comprehensive project plans, including timelines, milestones, and resource allocations.
- Coordinate with stakeholders to define project scope, objectives, and deliverables, while fostering positive relationships.
- Monitor project progress and performance, addressing risks and issues promptly.
- Ensure adherence to project management best practices and methodologies.
- Serve as the primary point of contact for stakeholders, providing regular updates on project status, risks, and issues.
- Collaborate with vendors to ensure alignment with project objectives, managing contracts and resolving conflicts.
- Implement change management strategies, engaging stakeholders and providing training to maximize system benefits.
We have an opportunity for a ServiceNow Business Analyst to join our talented ServiceNow implementation practice supporting US Federal customers. We are seeking candidates who can review, analyze, and evaluate business systems and user needs. The successful candidate will write detailed descriptions of user stories, epics and project requirements. This is a full time, fully remote job role.
Responsibilities:
- Someone with experience facilitating requirements gathering and business documentation processes, including design, testing, and gap analysis
- Experience working with process owners to create and support the creation of user stories, ensuring required criteria is met, including the configuration of ServiceNow modules to meet specific needs as well as ongoing technical support
- Experience developing a test plan, across cross-functional teams, articulating testing approach and ensuring quality of new software releases
- Experience working with a team to estimate, plan, and execute all assigned tasks.
- Experience serving as a scrum master in an Agile software development environment
- Experience implementing HRSD module using ServiceNow best practices.
- Experience implementing ServiceNow Service Mapping capabilities
- The ability to prepare and present client-facing and internal artifacts and deliverables that are technology-related
- Experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders.
NetImpact Strategies is seeking a Management Analyst to support one of our government clients. We are a fast-growing small business supporting the federal government. We’re passionate about our customers’ inspirational mission and we entrust our employees and teams to deliver exceptional performance to enable our clients to achieve their goals. We provide the tools and resources to help you be successful, and our culture fosters an environment in which idea sharing and collaboration are essential.
Responsibilities
- Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively.
- Reviews and analyzes information, forecasts, methods, schedules, systems, processes, and procedures.
- Track, manage, and report on various projects, products, and systems to project leadership using best practices in business analytics.
- Leverage continuous process improvement techniques to evaluate performance results and recommend changes that result in short- and long-term organizational growth and success.
- Determines and documents user requirements for business processes and abides by those requirements for future projects.
- Provides expertise in, but not limited to, configuration management, strategic planning, knowledge management, business analysis, and technical analysis.
- Author technical documents for review and acceptance, such as procedural manuals, job aids, guidance/publication, and other documentation tools.
- Prepare and present written and oral reports on recommendations, metrics, impacts, and conclusions based on analyses.
- Provide risk management support, including risk evaluation and scoring, risk mitigation development and execution, risk tracking/reporting, and other project risk/issue management activities.
- Develop and establish short, mid, and long-range objectives and priorities for approval by leadership.
- Promote organizational lessons learned information as a reusable, shared, protected, consistent, and compliant resource.
- Develop or contribute to the Monthly Status Report for the client.
- May supervise support, technical, and professional staff, as required by the contract.
- Perform other duties as assigned.
The Transportation Security Administration (TSA) Office of Information Technology (OIT) - Application Development Division (ADD) has a requirement for Flexible Agile Scalable Team (FAST) to support multiple Agile teams to support Agile design, development, and sustainment of human capital systems for all TSA employees. This project covers the implementation and support for TSA’s human capital systems.
Responsibilities
As an HR Product Manager, you will be a functional HR subject matter expert who will offer advice and expertise to help improve business performance and implement key human capital requirements across multiple systems. You will be required to demonstrate subject matter expertise in Federal HR during customer discussions to support overall design and roadmap of HR capabilities. You will also be responsible for providing guidance to HR business analysts. Activities include requirements analysis, functional design, user story creation and validation, testing, and troubleshooting. In this role, you will collaborate with team members across teams within an agile framework and you must communicate clearly and effectively with customer stakeholders.
The Transportation Security Administration (TSA) Office of Information Technology (OIT) - Application Development Division (ADD) has a requirement for Flexible Agile Scalable Team (FAST) to support multiple Agile teams to support Agile design, development, and sustainment of human capital systems for all TSA employees. This project covers the implementation and support for TSA’s human capital systems.
Responsibilities
As a ServiceNow HRSD developer, you will be responsible for developing, configuring, testing, implementing, maintaining, and supporting changes in ServiceNow HRSD. Working closely with customers, business analysts and process consultants, and team members to understand business requirements that drive the analysis and design of quality technical solutions that are aligned with business and IT strategies. In this role, you will collaborate with team members across teams within an agile framework and you must communicate clearly and effectively with other team members and customer stakeholders.
The Transportation Security Administration (TSA) Office of Information Technology (OIT) - Application Development Division (ADD) has a requirement for Flexible Agile Scalable Team (FAST) to support multiple Agile teams to support Agile design, development, and sustainment of human capital systems for all TSA employees. This project covers the implementation and support for TSA’s human capital systems.
Responsibilities
As a ServiceNow HRSD developer, you will be responsible for developing, configuring, testing, implementing, maintaining, and supporting changes in ServiceNow HRSD. Working closely with customers, business analysts and process consultants, and team members to understand business requirements that drive the analysis and design of quality technical solutions that are aligned with business and IT strategies. In this role, you will collaborate with team members across teams within an agile framework and you must communicate clearly and effectively with other team members and customer stakeholders.
The Transportation Security Administration (TSA) Office of Information Technology (OIT) - Application Development Division (ADD) has a requirement for Flexible Agile Scalable Team (FAST) to support multiple Agile teams to support Agile design, development, and sustainment of human capital systems for all TSA employees. This project covers the implementation and support for TSA’s human capital systems.
Responsibilities
- Oversee the Architect and design of ServiceNow HRSD solutions for clients and customers (providing employee, manager, and HR functionality for Pay, Personnel, and Benefits).
- Lead technical teams in the implementation and operations of HRSD solutions.
- Engage with executive stakeholders to establish strategic roadmaps and provide thought leadership.
- Develop business cases and contribute to business development opportunities.
The Transportation Security Administration (TSA) Office of Information Technology (OIT) - Application Development Division (ADD) has a requirement for Flexible Agile Scalable Team (FAST) to support multiple Agile teams to support Agile design, development, and sustainment of human capital systems for all TSA employees. This project covers the implementation and support for TSA’s human capital systems.
Responsibilities
As a ServiceNow HRSD developer, you will be responsible for developing, configuring, testing, implementing, maintaining, and supporting changes in ServiceNow HRSD. Working closely with customers, business analysts and process consultants, and team members to understand business requirements that drive the analysis and design of quality technical solutions that are aligned with business and IT strategies. In this role, you will collaborate with team members across teams within an agile framework and you must communicate clearly and effectively with other team members and customer stakeholders.
The Transportation Security Administration (TSA) Office of Information Technology (OIT) - Application Development Division (ADD) has a requirement for Flexible Agile Scalable Team (FAST) to support multiple Agile teams to support Agile design, development, and sustainment of human capital systems for all TSA employees. This project covers the implementation and support for TSA’s human capital systems.
Responsibilities
As a ServiceNow HRSD developer, you will be responsible for developing, configuring, testing, implementing, maintaining, and supporting changes in ServiceNow HRSD. Working closely with customers, business analysts and process consultants, and team members to understand business requirements that drive the analysis and design of quality technical solutions that are aligned with business and IT strategies. In this role, you will collaborate with team members across teams within an agile framework and you must communicate clearly and effectively with other team members and customer stakeholders.
The Transportation Security Administration (TSA) Office of Information Technology (OIT) - Application Development Division (ADD) has a requirement for Flexible Agile Scalable Team (FAST) to support multiple Agile teams to support Agile design, development, and sustainment of human capital systems for all TSA employees. This project covers the implementation and support for TSA’s human capital systems.
Responisibilities
As a ServiceNow Business Process Consultant, you’ll offer advice and expertise to help improve business performance and implement key human capital requirements within ServiceNow HRSD. Activities include requirements analysis, functional design, user story creation and validation, testing, and troubleshooting. In this role, you will collaborate with team members across teams within an agile framework and you must communicate clearly and effectively with customer stakeholders.
The Transportation Security Administration (TSA) Office of Information Technology (OIT) - Application Development Division (ADD) has a requirement for Flexible Agile Scalable Team (FAST) to support multiple Agile teams to support Agile design, development, and sustainment of human capital systems for all TSA employees. This project covers the implementation and support for TSA’s human capital systems.
Responsibilities
As a ServiceNow Business Process Consultant, you’ll offer advice and expertise to help improve business performance and implement key human capital requirements within ServiceNow HRSD. Activities include requirements analysis, functional design, user story creation and validation, testing, and troubleshooting. In this role, you will collaborate with team members across teams within an agile framework and you must communicate clearly and effectively with customer stakeholders.
The Transportation Security Administration (TSA) Office of Information Technology (OIT) - Application Development Division (ADD) has a requirement for Flexible Agile Scalable Team (FAST) to support multiple Agile teams to support Agile design, development, and sustainment of human capital systems for all TSA employees. This project covers the implementation and support for TSA’s human capital systems.
Responsibilities
- Offer ServiceNow related advice and expertise to improve business performance and implement key human capital requirements within ServiceNow HRSD.
- Requirements Analysis
- Functional Design
- User Story Creation, Validation, Testing, and Troubleshooting
- Collaboration with cross functional teams within an agile framework
- Clear and effective customer communcation
The Transportation Security Administration (TSA) Office of Information Technology (OIT) - Application Development Division (ADD) has a requirement for Flexible Agile Scalable Team (FAST) to support multiple Agile teams to support Agile design, development, and sustainment of human capital systems for all TSA employees. This project covers the implementation and support for TSA’s human capital systems.
Responsibilities
- Offer ServiceNow related advice and expertise to improve business performance and implement key human capital requirements within ServiceNow HRSD.
- Requirements Analysis
- Functional Design
- User Story Creation, Validation, Testing, and Troubleshooting
- Collaboration with cross functional teams within an agile framework
- Clear and effective customer communcation
We have an opportunity for a ServiceNow/Nuvolo Developer to join our talented Professional Services team. The successful candidate will serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow/Nuvolo implementation. The successful candidate will have fluency in ServiceNow and Nuvolo design and development principles. This is a fully remote position.
Responsibilities
- Prepare and present client-facing and internal deliverables that are technology-relate
- Serve as the Senior ServiceNow application developer responsible for implementing solution design using best practices
- Overall responsibility for analyzing and documenting business processes and systems
- Collaborate with Product Designer to provide ServiceNow/Nuvolo design support
- Design and develop solutions within the ServiceNow/Nuvolo environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
- Perform hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned.
- Develop JavaScript server/client code as needed for integration
- Design, develop, and update custom solutions using Nuvolo
- Create and use update sets to move customer configuration between environments
- Provide advanced support for ServiceNow//Nuvolo by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis
NetImpact Strategies has an opportunity for a Sr. SQL Database Administrator to join our talented Professional Services team. In this role you will serve as a lead Database Administrator, operating database infrastructure hosting a portfolio of nearly 500 databases, supporting a collection of over 125 business applications. You will work to automate daily Ops DBA requests submitted by Development DBAs for deployment into the production environment. The technology stack is primarily built on Microsoft SQL Server. You will also participate an effort to migrate the data portfolio to AWS in an IaaS model, and then work with development teams decouple the portfolio and mature into AWS PaaS offerings.
Responsibilities
In this role you will be responsible for all aspects of database infrastructure lifecycle management, including, but not limited to:
- Performance Optimization
- Data Security
- Data Integrity
- Data Migration
- Data Governance
- Database Performance Monitoring
- Database Maintenance
- Scalability Planning
- Database Technology Evaluation
- Collaboration with Development DBAs
- Disaster Recovery Planning
- Database Documentation
- Schema Administration
- Data Change Automation
- Backup/Restore
We have an immediate need for a Junior Web or Applications Developer with an interest in learning ServiceNow development for projects supporting the Federal Government.
Responsibilities
- Complete both formal and on-the-job training on the ServiceNow Platform (Company Provided)
- Serve as a full stack JavaScript developer managing integrations with other applications.
- Remain current on Web development technologies, assess new standards, technologies, and trends, and formulate and recommend strategies and tactics for future platform enhancements.
- Continuously engage with project teams to deliver quality products.
- Communication - Ensure regular, effective communication with team members and cross-functional resources.
- Help define, create, test, and execute operations procedures.
- Help document current and future configuration processes and policies.
NetImpact is seeking a detailed-oriented and versatile writer to join its Marketing and Communications team. The ideal candidate is a “language nerd” with demonstrated ability to craft high quality, written content for diverse purposes in a high-paced environment. You will support marketing and sales efforts for an established, well-reputed American company that provides services and software products to the U.S. federal government.
Location: Pune / Remote
Responsibilities
- Content writing, copywriting, B2B content development (long-form and short-form), and messaging ideation and development for general brand, corporate services and capabilities, and product marketing.
- Research target audience and produce the most effective medium of outreach based on buyer information consumption preferences and purchasing habits, creating engaging, impactful content that resonates with the target audience and drives measurable results.
- Brand and product positioning support, including research and craft compelling positioning and messaging tailored to customer community, buyer persona, or demand signals – including working with the team to ideate unique, differentiating concepts and value propositions
- Develop high-impact collateral to support sales and marketing in print and digital form, such as: white papers, reports, blog posts, eBooks, case studies, articles, sales presentations, data sheets, slicks, website content, brochures, demo videos, Youtube shorts, event / tradeshow assets, etc. This may include working with or interviewing subject matter experts (SMEs), visual design and production specialists, and other support functions.
- Support audience-appropriate content creation for digital lead generation campaigns conducted via LinkedIn, Google, industry associations, tradeshows, direct email, call campaigns, etc. with ability to optimize asset based on buyer’s journey and other considerations
- Support product and capability asset development and announcements to drive awareness and generate demand, including developing and implementing marketing plans for product launches and updates, providing copyediting support for product collateral (e.g., user guides), leading ideation and development to define effective value proposition, etc.
- Provide ghostwriting for a variety of internal stakeholder voices and styles, including adapting the appropriate language register, vocabulary, format, and angle
- Draft public responses to moderate and influence conversational in social media groups and public forums, in accordance with platform etiquette and compliant with brand identity
- Propose or draft scheduling sequence with audience and reader experience in mind to publish content on all platforms (e.g., blog series, topic series, etc.) and promotional activities to improve consumption of content
- Learn, understand, and apply knowledge of American news and decisions, including legislation, budgeting, agency strategic priorities, and technical trends, and conduct research of competitive analysis to align marketing activities and maximize effectiveness of content produced.
- Strong reading and comprehensive skills are a must with ability to understand industry news, emerging topics, and best practices in content marketing to maintain relevance and effectiveness.
NetImpact is seeking a creative, energetic, and strategic Product Marketing Specialist with strong attention-to-detail and excellent writing skills to help lead marketing efforts for our innovative portfolio of software products. You will work closely with cross-functional teams including product management, business development / sales, and client services as well as external stakeholders to drive awareness, generate demand and sales leads, and support products sales enablement.
Responsibilities
- Align with Marketing, Product, and Sales teams on strategy and messaging to product marketing and sales content including:
- Product Positioning and Messaging: Research and craft compelling positioning and persona-based messaging for each product, tailored to the specific needs and pain points of customer communities.
- Content Development: Develop high-impact product collateral to support sales and marketing in print and digital form, including but not limited to: white papers, reports, blog posts, eBooks, case studies, articles, sales presentations, data sheets, slicks, website content, brochures, demo videos, Youtube shorts, etc. This may include working with or interviewing subject matter experts (SMEs), visual design and production specialists, and other support functions.
- Event Collateral Development: Incorporate (or conduct independent) pre-event research (e.g., audience demographic, interaction type, etc.) and lead design team to create compelling and visually engaging content or prepare forum-appropriate collateral for conferences, tradeshows, or exclusive meetings.
- Design and conduct digital lead generation campaigns via various channels including LinkedIn, Google, industry associations, tradeshows, direct email, call campaigns, etc. others as appropriate to engage government audiences and partners.
- Support product and capability asset development and announcements to drive awareness and generate demand, including developing and implementing marketing plans for product launches and updates, providing copyediting support for product collateral (e.g., user guides), leading ideation and development to define effective value proposition, etc.
- Research target audience and recommend most effective medium of outreach based on buyer information consumption preferences and purchasing habits
- Direct, develop, or assist with development of conferences and tradeshows materials (e.g.: banners, displays, promotional items, etc.) that align with product narrative
- Develop a variety of content across the buyer’s journey to create demand for products and support the sales process and recommend measurements for continual optimization
- Stay up-to-date on American news and decisions, including legislation, budgeting, agency strategic priorities, and technical trends, and conduct research of competitive analysis to align marketing activities and maximize effectiveness
