Job Listings

We have an opportunity for a Senior ServiceNow Developer to join our talented Professional Services team. The successful candidate will serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow implementation. The successful candidate will have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop...

NetImpact Strategies has an opportunity for a Service Desk Manager supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This leadership role is responsible for the day-to-day management, performance oversight, and operational excellence of a 24x7x365 IT service desk environment, including contact center operations and in-person support functions. The Service Desk Manager ensures high-quality incident and request management, drives SLA performance, oversees staff development, and promotes continuous service improvement while maintaining compliance with federal IT security and operational standards; this position is onsite in Washington, DC.  

NetImpact Strategies has an opportunity for an AV Technician supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This role provides professional audio/visual (A/V) technical support for meetings, events, and conferences across federal facilities, ensuring reliable setup, configuration, operation, and breakdown of multimedia equipment. The AV Technician supports live, hybrid, and virtual events, troubleshoots technical issues in real time, and ensures seamless delivery of audio and visual services in alignment with established service standards and performance expectations; this position is onsite in Washington, DC.  

NetImpact Strategies has an opportunity for a Help Desk Specialist III supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This role serves as a senior-level technical escalation point within a 24x7x365 service desk environment, providing advanced Tier III troubleshooting, complex incident resolution, and subject matter expertise across enterprise end user technologies. The Help Desk Specialist III supports high-impact technical issues, mentors junior staff, and contributes to continuous service improvement initiatives while ensuring compliance with established Service Level Agreements (SLAs) and federal IT security standards; this position is onsite in Washington, DC.  

NetImpact Strategies has an opportunity for a Help Desk Specialist II supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This role serves as a Tier II technical support professional providing advanced troubleshooting, incident resolution, and escalation support within a 24x7x365 service desk environment. The Help Desk Specialist II resolves complex technical issues, supports in-person and remote users across multiple locations, and serves as an escalation point for Tier I analysts while ensuring compliance with established Service Level Agreements (SLAs) and federal IT security standards; this position is onsite in Washington, DC.  

NetImpact Strategies has an opportunity for a Help Desk Specialist I supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This role serves as a Tier I technical support professional within a 24x7x365 contact center environment, providing first-line IT assistance to federal staff, contractors, and overseas offices. The Help Desk Specialist I is responsible for triaging, documenting, and resolving technical incidents and service requests across multiple communication channels while ensuring high levels of customer satisfaction and adherence to defined Service Level Agreements (SLAs); this position is onsite in Washington, DC.  

Proposal Analyst/Content Curator – US Public Sector (Federal)   Role Summary We are seeking an experienced Proposal Analyst/Content Curator to support end-to-end proposal development for US Federal and Public Sector opportunities. The role involves authoring high-quality, compliant, and compelling proposals while supporting Capture/Sales across the full bid lifecycle. In...

Senior Proposal Consultant – US Public Sector (Federal)   Role Summary We are seeking an experienced Senior Proposal Consultant to lead and support end-to-end proposal development for US Federal and Public Sector opportunities. The role involves authoring high-quality, compliant, and compelling proposals while supporting Capture/Sales across the full bid lifecycle. In...

NetImpact Strategies has an opportunity for a Program Manager to lead the delivery of enterprise IT operations and infrastructure support services for a federal civilian customer environment. This role is responsible for overseeing end-to-end program execution across Tier 1 Help Desk, Tier 2 End User Services, and Tier 3 Infrastructure and Network Operations supporting a nationwide workforce. The Program Manager will drive operational excellence,...

NetImpact Strategies is seeking a Quality Assurance / Test Automation Analyst to join our growing Federal IT delivery team. This position is ideal for a versatile professional who can work directly with clients to capture business requirements, document process improvements, and perform hands-on testing and validation. The candidate should also be comfortable leveraging AI-assisted documentation and testing tools to streamline workflows and improve...

NetImpact Strategies is seeking an experienced Tier 1 Enterprise IT Help Desk Support professional to serve as the first line of defense in the IT support structure for a federal customer. As the initial point of contact, you'll quickly and efficiently resolve basic and routine technical issues—such as password resets, account unlocks, network and software troubleshooting—minimizing disruption to users’ workflows. You’ll also create and escalate tickets for issues beyond Tier 1 scope, ensuring seamless service continuity.   Key...

NetImpact Strategies is seeking an experienced Tier 1 Enterprise IT Help Desk Support professional to serve as the first line of defense in the IT support structure for a federal customer. As the initial point of contact, you'll quickly and efficiently resolve basic and routine technical issues—such as password resets, account unlocks, network and software troubleshooting—minimizing disruption to users’ workflows. You’ll also create and escalate tickets for issues beyond Tier 1 scope, ensuring seamless service continuity.   Key...

NetImpact Strategies is seeking an experienced Tier 2 IT Support Specialist to handle advanced technical issues beyond Tier 1, including software, hardware, network, and mobile device support. You’ll work closely with Tier 1, escalate complex incidents, create documentation, and provide stellar support for end-users, including VIP services and special events.   Key Responsibilities - Provide onsite and virtual Tier 2 end-user support for technical issues across hardware,...

NetImpact Strategies is seeking an experienced Tier 2 IT Support Specialist to handle advanced technical issues beyond Tier 1, including software, hardware, network, and mobile device support. You’ll work closely with Tier 1, escalate complex incidents, create documentation, and provide stellar support for end-users, including VIP services and special events.   Key Responsibilities - Develop and update Tier 1 scripts, guides, and knowledge base...

NetImpact Strategies is seeking an experienced Tier 2 IT Support Specialist to handle advanced technical issues beyond Tier 1, including software, hardware, network, and mobile device support. You’ll work closely with Tier 1, escalate complex incidents, create documentation, and provide stellar support for end-users, including VIP services and special events.   Key Responsibilities - Provide onsite and virtual Tier 2 end-user support for technical issues across hardware,...

NetImpact Strategies is seeking an experienced Tier 1 Enterprise IT Help Desk Support professional to serve as the first line of defense in the IT support structure for a federal customer. As the initial point of contact, you'll quickly and efficiently resolve basic and routine technical issues—such as password resets, account unlocks, network and software troubleshooting—minimizing disruption to users’ workflows. You’ll also create and escalate tickets for issues beyond Tier 1 scope, ensuring seamless service continuity.   Key...

NetImpact Strategies is seeking an experienced Technical Writer to develop and maintain clear, accurate, and user-friendly technical documentation for a federal customer. This role involves collaborating with subject matter experts to create materials that enhance operational efficiency and user understanding. This role offers an opportunity to contribute to the enhancement of IT operations within a federal agency by ensuring that technical documentation is accurate, accessible, and aligned with organizational standards.   Key...

Our company is seeking an experienced ServiceNow Administrator to manage and enhance the ServiceNow platform for a federal client. This role involves configuring, customizing, and maintaining the platform to meet organizational needs, ensuring optimal performance and user satisfaction.   Key Responsibilities - Plan, execute, monitor, and complete technical tasks related to ServiceNow configuration and implementation, supporting Tier 1, Tier 2, and Tier 3...

Summary Our company is seeking an experienced Configuration Manager to establish and maintain configuration management for hardware, software, and network CIs. They will control and documents authorized changes, conduct audits, and provide accurate status accounting. They support change/release practices, produce CM baselines and reports, and advances automation (e.g., IaC) to streamline provisioning and deployments while minimizing service disruption.  

Summary NetImpact Strategies is seeking an experienced Help Desk Manager to oversee and optimize Help Desk operations for all support tiers. You will manage ticket queues, enforce OneStop SLAs and processes, and leverage ServiceNow workflows to drive continuous service improvements. Your leadership will ensure efficient workload distribution, performance reporting, and high service quality.   Key Responsibilities -