Job Listings

We have an opportunity for a Senior Business Analyst/Configurator to join our talented team. The successful candidate will have fluency in business analysis and development principles, enabling them to work with developers and key stakeholders to develop enterprise business solutions for our customers, leveraging ITIL processes and best practices.    Typical responsibilities include: - Proven experience as a key technical resource leading the development of solutions in client environments - Experience with implementation of Service Now, working with all core ITSM, Security, ITBM, and/or HRSD applications - Responsible for working with Process Owners to define requirements and create well-written user stories that meet the criteria required to deliver a successful product - Analyze and document business processes and systems - Facilitate requirements gathering and document requirements - Prepare client-facing and internal deliverables that are technology-related - Transform functional requirements into detailed technical designs that represent actionable development tasks - Apply Agile methodology to elicit requirements and process flows for federal customers using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis. - Perform basic, no to low code configuration of ServiceNow such as catalog items, workflows, form views, choice lists, dashboards, portal, etc.

NetImpact Strategies has an opportunity for a Business Analyst to join our team at NetImpact Strategies. The successful candidate will possess experience in former Business Analyst roles, preferably in the government sector, as well as Strategic Portfolio Management and Proven Optics. This role will be in support of the CFPG project. This is a fully remote posistion.    Typical responsibilities include - Participate in multi-functional efforts to improve efficiencies in processes and procedures - Gather and analyze data from multiple sources, develop strategies and recommendations, and present findings in briefings and reports - Develop plans, procedures, reference documents and instructions for formulating and executing program initiatives and related processes - Assist in the preparation and creation of documented business processes, policies and procedures and user guides - Prepare presentations for internal and external use by division and branch leads - Ability to enter accurate data, monitor, and maintain deliverable quality  - Assess products and procedures for compliance with federal standards, financial management principles, internal controls, and standards - Analyze how new initiatives will help the agency meet its business and mission goals - Assist the team by cultivating an environment of teamwork and collective goal setting - Ensure tasks are completed in the time frame specified by the client and assist in the preparation of status reports and other deliverables - Maintain strong communication with client for expectations alignment

NetImpact Strategies is seeking a Program  Delivery Manager to join our  team. This role serves as NetImpact's operation's contract, and will interface with our customer, CFPG. This is a full- time, remote position.     Responsibilities:  - Task Order compliance, service delivery, strategy, optimization, and contractual issue escalation.  - Responsible for formulating, enforcing, and enhancing work standards, assigning Contractor schedules, reviewing work discrepancies, supervising Contractor personnel and communicating policies, purposes, and goals of the organization to subordinates.   - The Program Manager (PM) also tracks and accounts for government-provided equipment approved to be off-site in the performance of the resulting contract.   - The PM is responsible for the overall contract performance. - Management and maintenance of the Major Incident Management (MIM) process, including incident management, problem management, MIM ticket closure, root cause, trending, knowledge management - Documenting, tracking, and monitoring problems arising across all systems and services. Reviews and analyzes report data to identify root cause (recent changes or maintenance) and reviews patterns for automating request for services in the self-service portal catalog - Producing management information, including KPIs and reports, and performing trend analysis across all T&I - Tracking incidents across all queue owners and monitor for closure / coordinate activities between multiple support groups to ensure T&I incidents are resolved - Ensuring efficient flow of tickets between all Queue owners - Ensuring that the MIM process is followed and act as the main point of contact for major incidents and - Assessing and reporting on areas across all T&I where Priority 1 through Priority 4 Incident service level target have not been met

We have an opportunity for a Program Support Specialist to join our talented program management team in Rockville, MD.  The successful candidate will work with customers across multiple workstreams to support the Program Management needs of a federal client focused on various IT and data sharing initiatives. The candidate will be supporting Project Managers with daily operations support and communications management as well as assisting with other responsibilities as necessary.    Typical responsibilities include:   - Utilizing specialized applications to complete daily operational tasks to facilitate data sharing - Providing decision support through data gathering, information analysis and documentation - Maintaining open communication with federal stakeholders - Monitoring and triaging group email boxes and informing federal staff of messages requiring attention - Assisting website users with primary technical support including issues, metrics, feature development, and other requests - Organizing and hosting weekly meetings for the website support staff and primary contacts at the hosting service - Monitoring website membership and other user activities to detect unwanted behavior and false accounts - Compiling and distributing weekly communications - Supporting an assortment of occasional administrative duties - Assisting federal staff with booking and scheduling travel - Supporting federal staff with organizing and hosting conferences and seminars

We have an opportunity for a Developer I to join our team at NetImpact Strategies, in support of the USDA AGMAX project. The ideal candidate has previous government experience, as well as knowledge in Proven Optics and SPM (Service Portfolio Management). This is a completely remote job.    Responsibilities - Serve as a developer building a powerful integration platform for managing and orchestrating integrations with dozens of other applications. - Play a key role in delivering software solutions for critical application development projects in and DevOps environment. - Remain current on Web development technologies, assess new standards, technologies, and trends, and formulate and recommend strategies and tactics for future platform enhancements. - Continuously engage with project teams to deliver quality products. - Communication - Ensure regular, effective communication with team members and cross-functional resources. - Help define, create, test, and execute operations procedures. - Help document current and future configuration processes and policies.

NetImpact Strategies has an opportunity for a Business Analyst to join our team at NetImpact Strategies. The successful candidate will possess experience in former Business Analyst roles, preferably in the government sector, as well as Strategic Portfolio Management and Proven Optics. This role will be in support of the USDA-AGMAX project. This is a fully remote posistion.    Typical responsibilities include - Participate in multi-functional efforts to improve efficiencies in processes and procedures - Gather and analyze data from multiple sources, develop strategies and recommendations, and present findings in briefings and reports - Develop plans, procedures, reference documents and instructions for formulating and executing program initiatives and related processes - Assist in the preparation and creation of documented business processes, policies and procedures and user guides - Prepare presentations for internal and external use by division and branch leads - Ability to enter accurate data, monitor, and maintain deliverable quality  - Assess products and procedures for compliance with federal standards, financial management principles, internal controls, and standards - Analyze how new initiatives will help the agency meet its business and mission goals - Assist the team by cultivating an environment of teamwork and collective goal setting - Ensure tasks are completed in the time frame specified by the client and assist in the preparation of status reports and other deliverables - Maintain strong communication with client for expectations alignment - #LI-Remote

NetImpact Strategies is currently seeking a talented and experienced ServiceNow Architect with expertise in the Service Portfolio Management (SPM) module. As a member of our team, you will have the opportunity to work on exciting projects that leverage the power of ServiceNow to transform service delivery and drive organizational success. This is a fully remote job.    Responsibilities: - Solution Design: Collaborate with clients to understand their unique business requirements and design innovative solutions using the ServiceNow platform, with a focus on optimizing Service Portfolio Management processes. - Architecture Development: Develop comprehensive architectural designs and configurations for ServiceNow implementations, ensuring alignment with best practices and industry standards. - Customization and Configuration: Customize and configure ServiceNow applications, modules, and workflows to meet the specific needs of our clients, particularly within the Service Portfolio Management domain. - Integration Management: Lead the integration of ServiceNow with other enterprise systems, ensuring seamless data exchange and interoperability to support service portfolio data management. - Technical Leadership: Provide technical leadership and guidance to project teams, driving excellence in solution delivery and ensuring adherence to quality standards and project timelines. - Documentation and Training: Create detailed technical documentation, including architectural diagrams and user guides. Conduct training sessions for clients and internal teams to facilitate knowledge transfer and promote effective utilization of ServiceNow capabilities. - Quality Assurance and Testing: Develop and execute comprehensive test plans to validate the functionality, performance, and security of ServiceNow solutions. Ensure rigorous quality assurance processes are in place to deliver robust and reliable solutions. - Continuous Improvement: Stay abreast of emerging trends and developments in the ServiceNow ecosystem. Actively participate in the ServiceNow community to share knowledge, exchange best practices, and contribute to continuous improvement initiatives.

NetImpact Strategies is seeking a talented and experienced ServiceNow Developer with expertise in Strategic Portfolio Management (SPM) to join our dynamic team. The ideal candidate will have a strong background in ServiceNow development, coupled with hands-on experience in implementing and customizing SPM modules to support strategic planning and decision-making processes.   Responsibilities:  - Collaborate with federal client stakeholders to understand business requirements and translate them into ServiceNow solutions.  - Design, develop, configure, and customize ServiceNow applications and modules to support Strategic Portfolio Management processes and workflows.  - Implement best practices for ServiceNow development, including adherence to coding standards, version control, and documentation.  - Provide ongoing support, maintenance, and enhancements to ServiceNow applications post-implementation.  - Work closely with cross-functional teams, including project managers, business analysts, and other developers, to deliver integrated solutions that meet client needs. 

NetImpact Strategies is seeking a talented and experienced ServiceNow Developer with expertise in Strategic Portfolio Management (SPM) to join our dynamic team. The ideal candidate will have a strong background in ServiceNow development, coupled with hands-on experience in implementing and customizing SPM modules to support strategic planning and decision-making processes.   Responsibilities:  - Collaborate with federal client stakeholders to understand business requirements and translate them into ServiceNow solutions.  - Design, develop, configure, and customize ServiceNow applications and modules to support Strategic Portfolio Management processes and workflows.  - Implement best practices for ServiceNow development, including adherence to coding standards, version control, and documentation.  - Provide ongoing support, maintenance, and enhancements to ServiceNow applications post-implementation.  - Work closely with cross-functional teams, including project managers, business analysts, and other developers, to deliver integrated solutions that meet client needs. 

We have an opportunity for a ServiceNow Architect to join our talented team. This is a 100% remote position. The architect shall lead the development of technical architecture, approach, design of the system as well as ensuring developers are building the application to standards. Also, leading the investigation of legacy system data, design new data models, develop the data migration plan and guide the data migration process. The candidate shall also consider all the requirements and implement a flexible and scalable data model that can accommodate future changes and growth of the data. This position requires a full-time commitment.   Typical responsibilities include:  - Providing technical leadership and mentoring, performing peer code reviews, and ensuring the ServiceNow team follows software development best-practices - Preparing and presenting client facing and internal deliverables that are technology related - Translating business requirements into detailed technical designs that represent actionable development tasks - Collaborating with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades - Overseeing major version upgrades and installing patches - Designing and developing solutions within the ServiceNow environment to include new or modifications to applications, forms, workflows/flows, policies, actions, access control, interfaces and any other configurations required to support client processes - Providing advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis - Providing operational support for Management Information Systems (MIS) - #LI-Remote

We have an opportunity for a full-time IT Helpdesk Tier I/II Analyst to join our talented Operations team. The successful candidate will be highly motivated and provide support to our IT department.   Typical responsibilities include - Setup and configure new laptops - Setup Office 365 accounts for users. - Setup distribution lists and TEAM channels in Office 365. - Setup Office 365 SharePoint sites for domain users and external partner access. - Create policies, configure and monitor system access to maintain a highly secure Office 365 system. - Troubleshoot and resolve issues with user access to Office 365 services and computer hardware/software issues. - Assign software licenses and help users with installing the software - Assist with the administration of Microsoft Azure. - Log help desk requests into the tracking system as reported by users. - Maintain IT Assets tracking system.

We have an opportunity for a ServiceNow Business Analyst to join our talented ServiceNow implementation practice supporting US Federal customers. We are seeking candidates who can review, analyze, and evaluate business systems and user needs. The successful candidate will write detailed descriptions of user needs, program functions, and steps required to develop or modify computer programs. This is a remote job, supporting the Library of Congress.    What we’re looking for - Someone with experience facilitating requirements gathering and business documentation processes, including design, testing, and gap analysis - Experience working with process owners to create and support the creation of user stories, ensuring required criteria is met, including the configuration of ServiceNow modules to meet specific needs as well as ongoing technical support - Experience developing a test plan, across cross-functional teams, articulating testing approach and ensuring quality of new software releases - Experience working with a team to estimate, plan, and execute all assigned tasks. - Experience serving as a scrum master in an Agile software development environment - Experience implementing a CMDB using ServiceNow best practices. - Experience implementing ServiceNow IT Operations Management, Asset Management, Event Management, and Certificate Management. - Experience implementing ServiceNow Service Mapping capabilities - The ability to prepare and present client-facing and internal artifacts and deliverables that are technology-related - Experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders. - #LI-Remote

NetImpact has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. NetImpact partners with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision and achieve impactful and lasting value through our comprehensive Digital Transformation 360°™ (DX360°™) capabilities. Through this internship, learn more about our commitment to digital disruption, innovation, low-code/no-code, and the military community.   We have a unique opportunity for a 2024 Summer Intern to join our talented Professional Services team from May 20, 2024 – August 9, 2024. This position will not only span the breadth of multiple fields of study and backgrounds, but also offers a one-of-a-kind opportunity to attain one to two key industry recognized certifications. We will be hiring for both Technical and Functional roles. The successful candidate will be supporting a direct client facing program delivery team or an operational department such as contracts, business development, or marketing. This internship captures skills sets across all backgrounds and will allow the intern to participate in a variety of scope and program activities. Our unique summer internship also includes two certification preparation classes. The course schedule is being finalized, but prior interns have earned certifications in Information Technology Service Management, DevOps, ServiceNow and Agile.

NetImpact Strategies is dedicated to providing innovative solutions to our clients, specializing in high-quality services, including telecommunications support. We are expanding our team and seeking a talented Video Telecommunications Specialist II. Key Responsibilities: - Manage and maintain video conferencing systems, including hardware, software, and peripherals. - Perform routine maintenance tasks to ensure optimal performance and reliability of video communication equipment. - Provide technical support and troubleshooting assistance to users experiencing video conferencing issues. - Collaborate with cross-functional teams to identify and address technical challenges related to video telecommunications. - Assist with the installation, configuration, and testing of new video conferencing equipment and software. - Develop and maintain documentation, including user guides and standard operating procedures, for video communication systems. - Stay updated on emerging technologies and industry trends to recommend improvements and enhancements to existing systems. - Participate in meetings and training sessions to share knowledge and best practices with team members.

We have an immediate opportunity for a Systems Administrator III to join our talented team in support of a federal client in San Antonio.    Typical responsibilities include: - Develop, run tests on, implement, and/or maintain operating system and related software - Establish and implement standards for computer operations for compatibility between hardware and software, according to specifications and parameters - Troubleshoots and/or resolves software, operating system, and networking problems. - Schedules, performs, or monitors system backups or, when necessary, performs data recoveries. - Demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. - Manage and monitor all installed systems and infrastructure - Install, configure, test and maintain operating systems, application software and system management tools - Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes - Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks - Participate in the design of information and operational support systems - Provide 2nd and 3rd level support - Participate in Root Cause Analysis activities - Liaise with vendors and other IT personnel for problem resolution - Maintain and supervise the inventory - Collaborates with administrative staff and technical writers to define and document enterprise level documentation, technical outcomes, best practices, and lessons learned. - Provides reporting and metrics to ensure the quality of the application services are meeting business objectives. - Assists clients in continuous monitoring best practices to ensure optimal application performance. - Validates adherence to quality best practice of the overall enterprise architecture strategic design, development, testing, and implementation of proof of concept solutions.

NetImpact Strategies has an opportunity for an Asset Manager/Configuration Management Specialist II to join our talented Professional Services team. This individual will support ongoing Asset Management Operations services for a Federal Government client. This role will be responsible for warehouse/storage location operations for IT assets, configuration and shipment of assets to locations, inventory and controls of assets at warehouse/storage locations, lifecycle support of assets.    Responsibilities: - Manage hardware asset data within the designated Asset Repository(s). - Manage software assets data within the designated Asset Repository(s). - Perform inventory audits. - Maintain software assurance, subscriptions and maintenance. - Manage incoming and outgoing asset shipments. - Create Argis Warehouse Application tickets for all hardware requests. - Conduct software inventory audits, true ups and compliance. - Dispose of assets following local procedures. - Ensure software processes are being followed by all internal teams and clients. - Maintain spare assets, peripherals and purchase items stock. - Complete Remedy hardware / software tickets per designated processes. - Provide forecasting data to ensure license availability.

NetImpact Strategies has an opportunity for an Asset Manager/Configuration Management Specialist II to join our talented Professional Services team. This individual will support ongoing Asset Management Operations services for a Federal Government client. This role will be responsible for warehouse/storage location operations for IT assets, configuration and shipment of assets to locations, inventory and controls of assets at warehouse/storage locations, lifecycle support of assets.    Responsibilities: - Manage hardware asset data within the designated Asset Repository(s). - Manage software assets data within the designated Asset Repository(s). - Perform inventory audits. - Maintain software assurance, subscriptions and maintenance. - Manage incoming and outgoing asset shipments. - Create Argis Warehouse Application tickets for all hardware requests. - Conduct software inventory audits, true ups and compliance. - Dispose of assets following local procedures. - Ensure software processes are being followed by all internal teams and clients. - Maintain spare assets, peripherals and purchase items stock. - Complete Remedy hardware / software tickets per designated processes. - Provide forecasting data to ensure license availability.

NetImpact Strategies is dedicated to providing innovative solutions to our clients, specializing in high-quality services, including telecommunications support. We are expanding our team and seeking a talented Video Telecommunications Specialist II. Key Responsibilities: - Manage and maintain video conferencing systems, including hardware, software, and peripherals. - Perform routine maintenance tasks to ensure optimal performance and reliability of video communication equipment. - Provide technical support and troubleshooting assistance to users experiencing video conferencing issues. - Collaborate with cross-functional teams to identify and address technical challenges related to video telecommunications. - Assist with the installation, configuration, and testing of new video conferencing equipment and software. - Develop and maintain documentation, including user guides and standard operating procedures, for video communication systems. - Stay updated on emerging technologies and industry trends to recommend improvements and enhancements to existing systems. - Participate in meetings and training sessions to share knowledge and best practices with team members.

We are seeking a skilled Tier 2 Service Desk Specialist to join our onsite team in Great Lakes, Illinois. As a crucial member of our IT support services, you will leverage your expertise to troubleshoot technical issues, provide exceptional customer service, and collaborate with diverse stakeholders. Responsibilities: - Provide second-level support for technical issues, including hardware, software, and network problems, ensuring timely resolution and minimal downtime. - Collaborate with Tier 1 support and other IT teams to escalate and address complex issues efficiently. - Maintain accurate documentation of incidents, solutions, and service requests in the helpdesk ticketing system. - Conduct thorough analysis of recurring issues to identify root causes and implement preventive measures. - Assist in the development and delivery of training sessions to end-users, promoting self-help resources and proactive problem resolution. - Stay abreast of industry trends, best practices, and emerging technologies to contribute to continuous improvement initiatives within the IT support services.

As a Systems Engineer at NetImpact Strategies, you will be a key player in deploying and maintaining robust IT infrastructure solutions for our federal government clients. Your role will involve designing, implementing, and optimizing systems, ensuring their reliability, security, and seamless integration within complex environments. The Systems Engineer II will collaborate cross-functionally, troubleshoot issues, and optimize performance. Responsibilities: - Design, deploy, and maintain systems infrastructure. - Collaborate with teams to design integrated solutions. - Monitor, analyze, and optimize system performance. - Troubleshoot and resolve system issues. - Evaluate new technologies for efficiency and reliability. - Provide technical guidance and support. - Able to be on-call 24x7 support and there will be some after hours and weekend responsibilities expected - Experience with Security Audits such as Annual Reviews, Authority to Operate (ATOs), and Command Cyber Readiness Inspections (CCRIs) - Experience with the software deployment and support of Maintenance Windows.