Job Listings

NetImpact Strategies has an opportunity for an Asset Management Specialist I to join our talented Professional Services team. This individual will support ongoing Asset Management Operations services for the United States Department of Agriculture's (USDA’s) Customer Experience Center (CEC). This role will be responsible for warehouse/storage location operations for USDA assets, supporting configuration and shipment of assets to USDA locations, inventory and controls of assets at warehouse/storage locations, lifecycle support of assets, coordination with vendors, and maintenance of hardware/software asset inventories within USDA systems. This includes planning, monitoring, recording, and tracking hardware assets to ensure compliance with available hardware standards, service agreements, and warranties. This position is responsible for the interaction and engagement with the Asset Management federal lead and COR (when necessary).   Responsibilities include: - Developing and maintaining well documented policies, standards, processes, controls, and workflows that enable asset management throughout all stages of the lifecycle - Entering and maintaining information on assets into the approved asset tracking system to address budgeting, inventory, contracts (maintenance and service agreements), and cost - Assisting in the development of reporting to address management requirements to obtain information - Tracking issued IT assets and deployable inventory through the entire asset lifecycle - Analyze data from multiple data sources and determine the best way to represent it visually to manager and stakeholders. - Create automated processes using tools such MS Power Query to generate these reports and publish them to Sharepoint ona predetermined schedule or as hoc basis - Maintaining records for hardware, warranties, and service agreements - Managing inventories of multiple locations and remote users based on the approved inventory schedule - Assisting with the implementation, management and use of discovery processes and procedures to aid in accurately tracking hardware deployed - Providing recommendations for improvements that will aid in effectively and efficiently managing assets throughout the enterprise. - Physically/manually moving, stacking, loading, unloading, packaging, and other similar activities without benefit of mechanical assistance on assets that may be bulky and may weigh more than 50 pounds.

NetImpact Strategies is seeking an analytical and innovative technical contributor to work closely with a government agency and gain an in-depth understanding of the customer’s needs, processes, services, and strategic direction. The Application/Solution Architect will drive, develop, maintain, and coordinate application and solution architecture strategy.  They will contribute to new standards for user experience, modern design, and forward thinking toward next generation software solutions.  The ideal candidate will have a strong background in supporting enterprise IT systems (both custom-developed solutions and commercial packages) and will be comfortable managing client relationships and expectations. The candidate must be flexible, patient, have a great attitude, and be willing to work outside of the box to accomplish the mission. Responsibilities include: - Architects and designs technical solutions and roadmaps needed to meet high-level business requirement. - Leverages industry and organizational standards, patterns, frameworks, and best practices to develop architectures that enable fulfillment of business strategies - Leads and directs large teams with diverse functional and technical disciplines to include software developers, DevOps engineers, business analysts, and systems administrators - Works directly with senior executives of the enterprise to consult, coach, and advise on strategy, business alignment, enterprise architecture, information technology solutions, and the associated impact on the organization and its stakeholders - Coordinate resolution of highly complex problems and tasks, selling new ideas and concepts in support of operational goals and objectives - Integrate and translate complex concepts into solution design and tactical action plans balancing near term and long-range needs and constraints. - Establishes and fosters strong relationships with a broad audience of customers, service providers, vendor partners, technical peers, and senior management - Explains complex technical information to technical and non-technical contacts - Effectively builds relationships, promotes a collaborative team environment, and influences stakeholders

We have an immediate opportunity for an Tier 2 Help Desk Technician to join our talented team in support of a Federal client in Fort Collins, CO.  Responsibilities include supporting a geo-graphically dispersed, multi-disciplined technical team providing end user help desk support services. The successful candidate will have prior experience providing technical support for similar tasks, delivering on-time support for program or project activities, and supporting development of recommendations or alternative solutions to manage program, project, and technical risks. Salary: $ 47,500 This is a full-time opportunity, offering a comprehensive benefits package (medical/vison/dental, PTO & Paid Federal Holidays, 401k, unlimited training budget, etc.). Responsibilities: - Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues. - Support and document the initiation, execution, and closing activities for a program/project(s) and support activities. - Ensure performance metrics are met or exceeded. - Develop and maintain program support artifacts throughout the lifecycle of the initiative. - Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns. - Simulates and recreates user issues to resolve operational difficulties. - Recommends system modifications, if required, to reduce user problems. - Escalates more complex issues, as appropriate, to senior level technicians. - Promote and encourage a “one team” attitude at all levels internally and externally.    

We have an immediate opportunity for a Help Desk Technician to join our talented team in support of a Federal client.  Responsibilities include support in overseeing and managing a geo-graphically dispersed, multi-disciplined technical team providing end user help desk support services. The successful candidate will have prior experience providing technical support and managing similar tasks, developing schedules for program or project activities, and providing recommendations or alternative solutions to manage program, project, and technical risks. *Hours for this role are Thursday, Friday (6 AM - 3:30 PM ET) and Saturday, Sunday (6 AM- 6 PM ET) Responsibilities: - Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues. - Provide on-site and remote technical support for in scope workstations, scientific equipment, and mobile devices. - Maintain related documentation for incidents, work orders, change requests, and project tasks. - Develop and maintain support documentation in centralized knowledge base. - Adhere to client SOPs. - Simulate and recreate customer issues to resolve operational difficulties. - Develop and maintain program artifacts throughout the lifecycle of the initiative. - Monitor self and team KPIs; ensure performance metrics are met or exceeded. - Participate in continuous improvement initiatives. - Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns. - Actively liaise with technical federal and vendor escalations. - Participate in on-call support. - Recommends system modifications, if required, to reduce user problems. - Promote and encourage a “one team” attitude at all levels internally and externally.  

We have an opportunity for a Service Desk Representative to join our talented ServiceNow practice to serve a federal client’s desktop support helpdesk. This position is onsite in San Antonio, TX.   Typical responsibilities include - Provides first contact for moderately complex customer inquiries, incidents, and requests via phone calls, emails, and web submissions. - Assists customers in resolving technical incidents and problems with Windows desktop applications, VPN software, PIV credentials, mobile apps, and hardware issues. - Follows up with customers to ensure that customer inquiries, requests, and incidents are resolved in the agreed upon time frame. - Logs and tracks tickets using a service management application and maintains up-to-date ticket records and related documentation. - Efficiently and effectively identifies, evaluates, triages, and prioritizes customer tickets. - Analyzes and evaluates reports and makes recommendations to reduce help desk call rates. - Attempts to resolve as many incidents during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier II or Tier III when required. - Writes knowledgebase articles for common problems. - Meets or exceeds established objectives for time to respond, mean time to resolve, and customer satisfaction.

We have an opportunity for a Senior ServiceNow Developer to join our talented Professional Services team. The successful candidate will serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow implementation. The successful candidate will have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. Typical responsibilities include - Prepare and present client-facing and internal deliverables that are technology-related - Serve as the Senior ServiceNow application developer responsible for implementing solution design using best practices - Overall responsibility for analyzing and documenting business processes and systems - Facilitate requirements gathering and document requirements - Collaborate with Product Designer to provide ServiceNow design support - Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes - Perform hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned. - Develop JavaScript server/client code as needed for integration - Create and use update sets to move customer configuration between environments - Create and maintain API and data integration processes between ServiceNow and other services. - Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis

We have an opportunity for a Senior ServiceNow Developer to join our talented Professional Services team. The successful candidate will serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow implementation. The successful candidate will have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.    Typical responsibilities include - Serve as the Senior application developer responsible for developing applications on the ServiceNow platform using industry best practices. - Responsible for analyzing business requirements and business processes by working closely with the Requirements analysts and clients.   - Provide technical oversight during the requirements gathering process. - Collaborate with Product Owner and the Platform Architect to provide ServiceNow design/development support. - Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflows, UI Actions/Policies, ACLs, interfaces, and any other configurations required to support client needs. - Perform hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned. - Develop custom script-includes when necessary. - Migrate update sets between environments and batch update-sets for production deployments. - Build APIs to integrate ServiceNow DB with other systems/applications within the organization. - Able to successfully trouble shoot bugs and defects by working closely with the development team. - Work in an Agile team environment and participate in Story pointing, Sprint planning and other SCRUM ceremonies.

We have an opportunity for a full-time IT Helpdesk Tier I/II Analyst to join our talented Operations team. The successful candidate will be highly motivated and provide support to our IT department.   Typical responsibilities include - Setup and configure new laptops - Setup Office 365 accounts for users. - Setup distribution lists and TEAM channels in Office 365. - Setup Office 365 SharePoint sites for domain users and external partner access. - Create policies, configure and monitor system access to maintain a highly secure Office 365 system. - Troubleshoot and resolve issues with user access to Office 365 services and computer hardware/software issues. - Assign software licenses and help users with installing the software - Assist with the administration of Microsoft Azure. - Log help desk requests into the tracking system as reported by users. - Maintain IT Assets tracking system.

We have an opportunity for a full-time Fellow to join our talented team supporting our Federal Client. This position provides the opportunity to gain experience in the Federal environment and exposure to the use of trade data/related analyses to determine the impact of export controls/defense industrial base policies on U.S. interests.    *This position is located in Washington D.C. and the candidate must be local to the DMV area.   Typical responsibilities include: - Working and collaborating with senior staff to provide compliance updates and manage intern duties/responsibilities - Designing and editing industry surveys for each assessment performed by client - Preparing mailing lists, including verifying company names and addresses - Survey dissemination activities such as: performing mail merges, preparing related materials, etc. - By telephone and email, ensuring survey respondents are complying with survey obligations and assist them in compliance which includes confirming receipt of the survey template, answering questions, requesting additional/updated information, and reviewing survey responses for completion - Analyzing data from survey respondents - Drafting charts, graphs, and written information for reports based on data collected from survey responses - Attending team meetings as well as meetings with the sponsor agencies and project stakeholders - Assisting in drafting presentation materials for briefing partners and/or outreach with stakeholders - Conducting project-related research on technologies, industries, and other matters related to survey scope - Presenting project-related research & significant findings to government and industry stakeholders  

We are looking to bring on Senior Helpdesk Specialist – End User Support Technician to join our talented Professional Services team. This role will be supporting our client in the Financial Regulatory space. The individual will be responsible for the account management of over 6000 end-users, along with the monitoring and performing of second approval for all tickets submitted through the platform. This candidate will interact with key stakeholders and Business Unit Leads and will serve as the primary point of contact for all platform demo/support requests.   Typical Responsibilities: - Primary responsibility for all account management of over 6000 production users: - Monitor and perform secondary approval of all requests submitted via authorizations workflow system (determine when escalation is needed for management approval. - Create accounts and notify users and assist them with initial login. - Ensure reconciliation between accounts in internal system and platform. - Respond to email requests sent to a designated help desk email (responses are expected within a 24-hour period). - Helpdesk support is provided via email, Skype chat/screen share. - Send out email notifications on system availability and downtime. - Act as primary point of contact for all demo/support requests and coordinate as needed with various internal divisions. - Secondary responsibility for helpdesk support for CKGE (CDW Knowledge Graph Environment). - Provide initial account management support. - Escalate other requests to various designated points of contact. - Monitor helpdesk emails and respond as needed. - Process some platform requests for account access.

We are looking for an experienced Frontend/User Interface Developer to join our team and support for a federal client.  This role requires primary development of the User Interface for the client specific application and includes high visibility with the government client and officials.  As a hands-on Developer, most of the duties require coding (80%), with some design work (20%).   ***This role is located in the DMV area and the candidate MUST be local   Typical Responsibilities: - Develop draft of requirements for the revised UI implementation based on design sessions. - Support entire Application Suite UI interface and maintain the application. This will involve, among other things, monitoring the application performance - Update/upgrade software and development tools; perform bug-fixes; and implement suggestions from users - Develop Testing scenarios for Application Suite front end screens to test interfaces   - Research and implement UI features – including those compatible on legacy browsers - Participate in User Interface (UI) design sessions with the Application development team and Stakeholders on re-design ideas - Develop wireframe designs for user interfaces - Support roll out the HTML5-based application and transition users to new platform. - Moving users to the HTML5-based application at a rate determined by staff - Monitoring the users that have transitioned to ensure appropriate response time as determined by staff. - Shutting down the flash-based application when all of the users have been transitioned to the HTML5-based system. - User Interfaces - work with management to integrate the UIs of both application and CKGE accessible via a common landing page and using similar templated REACT-based frameworks, and then periodically make updates based on quarterly user feedback sessions and new technology capabilities. - Support User Interface enhancements and other code modifications

ServiceNow/Nuvolo Developer  We have an opportunity for a Nuvolo Developer to join our talented Professional Services team. The successful candidate will serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow/Nuvolo implementation. The successful candidate will have fluency in ServiceNow and Nuvolo design and development principles.

NetImpact Strategies has an opportunity for a System Administrator to join our talented Professional Services team. The System Administrator will support ongoing Information Technology (IT) Operations services for our Federal Civilian client. The successful individual will protect our critical information, systems, and assets; build solutions; implement new software and hardware; provide training; and assist in the development of an overall IT strategy.   Typical responsibilities include - Responsible for server operations (Windows, Linux, and COTS) including cloud and on premises and maintains systems efficiency. - Works with DevSecOps Engineers to support automated deployments of database changes. - Troubleshoots problems and issues identified by customers and implement corrective actions quickly. - Performs regular monitoring and maintenance of Windows and Linux systems. - Works with developers to make any software related changes to systems required to resolve incidents or problems. - Responsible for configuration, patch management, version and sub- version upgrades, and all aspects of the availability of servers. - Maintains essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. - Performs server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly. - Supports Tier 2/3 incident and problem management services. - Performs system integration, hardware and software installation, configuration and disposition of servers and workstations to support the architecture.

We have an opportunity for a full-time Research Fellow to join our talented team supporting our Federal Client. This position provides the opportunity to gain experience in the Federal environment and exposure to the use of trade data/related analyses to determine the impact of export controls/defense industrial base policies on U.S. interests. *This candidate must be local to the DMV area.   Typical responsibilities include: - Working and collaborating with senior staff & the project manager to provide project updates and manage key milestone deliverables - Designing and editing industry surveys for each assessment performed by the client - Drafting charts, graphs, and written information for reports based on data collected from survey responses - Attending team meetings as well as meetings with the sponsor agencies and project stakeholders - Assisting in drafting presentation materials for briefing partners and/or outreach with stakeholders - Conducting project-related research on technologies, industries, and other matters related to survey scope - Presenting project-related research & significant findings to government and industry stakeholders - Ensure survey respondents are complying with survey obligations and assist them in compliance which includes confirming receipt of the survey template, answering questions, requesting additional/updated information, and reviewing survey responses for completion  

We have an immediate opportunity for an Tier 2 Help Desk Technician to join our talented team in support of a Federal client in Kansas City, MO.  Responsibilities include supporting a geo-graphically dispersed, multi-disciplined technical team providing end user help desk support services. The successful candidate will have prior experience providing technical support for similar tasks, delivering on-time support for program or project activities, and supporting development of recommendations or alternative solutions to manage program, project, and technical risks. Responsibilities: - Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues. - Support and document the initiation, execution, and closing activities for a program/project(s) and support activities. - Ensure performance metrics are met or exceeded. - Develop and maintain program support artifacts throughout the lifecycle of the initiative. - Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns. - Simulates and recreates user issues to resolve operational difficulties. - Recommends system modifications, if required, to reduce user problems. - Escalates more complex issues, as appropriate, to senior level technicians. - Promote and encourage a “one team” attitude at all levels internally and externally.