Job Listings

NetImpact Strategies has an opportunity for a Business Analyst to join our team at NetImpact Strategies. The successful candidate will possess experience in former Business Analyst roles, preferably in the government sector, as well as Strategic Portfolio Management and Proven Optics. This role will be in support of the CFPG project. This is a fully remote posistion.   Responsibilities - Participate in multi-functional efforts to improve efficiencies in processes and procedures - Gather and analyze data from multiple sources, develop strategies and recommendations, and present findings in briefings and reports - Develop plans, procedures, reference documents and instructions for formulating and executing program initiatives and related processes - Assist in the preparation and creation of documented business processes, policies and procedures and user guides - Prepare presentations for internal and external use by division and branch leads - Ability to enter accurate data, monitor, and maintain deliverable quality  - Assess products and procedures for compliance with federal standards, financial management principles, internal controls, and standards - Analyze how new initiatives will help the agency meet its business and mission goals - Assist the team by cultivating an environment of teamwork and collective goal setting - Ensure tasks are completed in the time frame specified by the client and assist in the preparation of status reports and other deliverables - Maintain strong communication with client for expectations alignment

Netimpact is looking for a user-experience (UX) designer able to understand our business requirements and any technical limitations, as well as be responsible for conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes. The UX designer will also be expected to design the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing.   Responsibilities - Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences. - Facilitate the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products. - Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces. - Identify design problems and devise elegant solutions. - Make strategic design and user-experience decisions related to core, and new, functions and features. - Take a user-centered design approach and rapidly test and iterate your designs. - Collaborate with other team members and stakeholders. - Ask smart questions, take risks and champion new ideas.

NetImpact Strategies is seeking a Program Manager to join our talent IT team for a new engagement with a Federal Agency. This person serves as NetImpact's single contract manager and shall be the authorized interface with the Government Contracting Officer (CO), the Contracting Officer's Representative (COR), government management personnel and customer agency representatives. This is a full- time position that has full authority to act for NetImpact on all matters relating to operations, including, but not limited to:    - Task Order compliance, service delivery, strategy, optimization, and contractual issue escalation.  - Responsible for formulating, enforcing, and enhancing work standards, assigning Contractor schedules, reviewing work discrepancies, supervising Contractor personnel and communicating policies, purposes, and goals of the organization to subordinates.   - The Program Manager (PM) also tracks and accounts for government-provided equipment approved to be off-site in the performance of the resulting contract.   - The PM is responsible for the overall contract performance.    Responsibilities - Management and maintenance of the Major Incident Management (MIM) process, including incident management, problem management, MIM ticket closure, root cause, trending, knowledge management - Driving efficiency and effectiveness of the MIM process for T&I - Documenting, tracking, and monitoring problems arising across all IT systems and services. Reviews and analyzes report data to identify root cause (recent changes or maintenance) and reviews patterns for automating request for services in the self-service portal catalog - Producing management information, including KPIs and reports, and performing trend analysis across all T&I - Tracking incidents across all queue owners and monitor for closure / coordinate activities between multiple support groups to ensure T&I incidents are resolved - Ensuring efficient flow of tickets between all Queue owners - Ensuring that the MIM process is followed and act as the main point of contact for major incidents and - Assessing and reporting on areas across all T&I where Priority 1 through Priority 4 Incident service level target have not been met

NetImpact Strategies has an upcoming need for a Release Manager. Release Manager will provide multifaceted support for software development lifecycle releases, encompassing responsibilities of overseeing software builds, planning, scheduling, and coordinating through various stages and environments.       Responsibilities - Providing multifaceted support for software development lifecycle releases, encompassing the responsibilities of overseeing software builds, planning, scheduling, and coordinating through various stages and environments, while also managing changes in IT service  - Performing risk management, resolving issues affecting release scope and quality, and ensuring compliance with client standards and processes  - Leveraging expertise in ITSM processes, IT infrastructure and software development tools, to maintain communication with stakeholders, implement quality assurance, and generate release reports   - Ensuring teams follow a change and release management process created using industry best practices and client specific requirements  - Oversees the change request process, monitors submission and approval workflows and coordinates relevant meetings  - Document the approval, deployment, and configuration of all Infrastructure system/service Configuration Items (CI) into or that exist within the infrastructure production environment.  - Develop the Configuration and Change Management Procedures and the Release Management Plan.  - Work with client change management board and processes, to ensure change management processes are adhered to for system changes.  - Conducting configuration audit/verification activities to determine undocumented changes and to limit service disruptions/outages.  - Employing change management status accounting strategies to ensure board members, system owners and stakeholders are apprised of anticipated/ongoing/completed deployment/transition activities within the enterprise.  - Conducting Change Ticket business reviews to standardize and strengthen change ticket content used by board members to determine risk acceptance. Assist with impact and rootcause analysis and report findings, when necessary.   - Balancing timely software releases with the risk of introducing bugs, managing complex dependencies, and efficiently handling changes in IT services  

We have an opportunity for a ServiceNow Architect to join our talented IT Services team. The successful candidate will have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. The successful candidate will be part of a team responsible for the maintenance and enhancement of the ServiceNow platform and must be able to provide strategic and tactical support to Clients, support multiple projects simultaneously, and adapt to changing priorities.    Responsibilities - Proven experience as the lead technical resource leading the development of solutions in client environments. - Provide technical leadership and mentoring, perform peer code reviews, and ensure the ServiceNow team follows software development best-practices - Experience with implementation of Service Now core platform functions, ITSM processes, custom or scoped app development, and at least one of the following:  Discovery/Service Mapping, SAM Pro, ITBM, ITOM, or Performance Analytics.  - Experience building scoped applications in ServiceNow that leverage the power of the platform while providing unique functionality to the Client - Create and maintain API and data integration processes between ServiceNow and other services. - Experience leveraging MID Servers for integration and automation - Prepare and present client facing and internal deliverables that are technology related - Translate business requirements into detailed technical designs that represent actionable development tasks - Maintain production instance reliability through utilization of Change and Configuration Management processes.  Serve as the Release Manager with final technical authority to approve releases into Production - Monitor health, usage and overall compliance of the application - Collaborate with Business Analysts to understand the Client requirements and communicate approach options as needed - Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades - Oversee major version upgrades and install patches - Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other configurations required to support client processes - Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis

We have an opportunity for a Senior ServiceNow Developer to join our talented Professional Services team. The successful candidate will serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow implementation. The successful candidate will have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.    Responsibilities   - Serve as the Senior application developer responsible for developing applications on the ServiceNow platform using industry best practices. - Responsible for analyzing business requirements and business processes by working closely with the Requirements analysts and clients.   - Provide technical oversight during the requirements gathering process. - Collaborate with Product Owner and the Platform Architect to provide ServiceNow design/development support. - Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflows, UI Actions/Policies, ACLs, interfaces, and any other configurations required to support client needs. - Perform hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned. - Develop custom script-includes when necessary. - Migrate update sets between environments and batch update-sets for production deployments. - Build APIs to integrate ServiceNow DB with other systems/applications within the organization. - Able to successfully trouble shoot bugs and defects by working closely with the development team. - Work in an Agile team environment and participate in Story pointing, Sprint planning and other SCRUM ceremonies.

We have an opportunity for a Senior Business Analyst/Configurator to join our talented team. The successful candidate will have fluency in business analysis and development principles, enabling them to work with developers and key stakeholders to develop enterprise business solutions for our customers, leveraging ITIL processes and best practices.    Responsibilities - Proven experience as a key technical resource leading the development of solutions in client environments - Experience with implementation of Service Now, working with all core ITSM, Security, ITBM, and/or HRSD applications - Responsible for working with Process Owners to define requirements and create well-written user stories that meet the criteria required to deliver a successful product - Analyze and document business processes and systems - Facilitate requirements gathering and document requirements - Prepare client-facing and internal deliverables that are technology-related - Transform functional requirements into detailed technical designs that represent actionable development tasks - Apply Agile methodology to elicit requirements and process flows for federal customers using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis. - Perform basic, no to low code configuration of ServiceNow such as catalog items, workflows, form views, choice lists, dashboards, portal, etc.

NetImpact Strategies has an opportunity for a Business Analyst to join our team at NetImpact Strategies. The successful candidate will possess experience in former Business Analyst roles, preferably in the government sector, as well as Strategic Portfolio Management and Proven Optics. This role will be in support of the CFPG project. This is a fully remote posistion.    Responsibilities - Participate in multi-functional efforts to improve efficiencies in processes and procedures - Gather and analyze data from multiple sources, develop strategies and recommendations, and present findings in briefings and reports - Develop plans, procedures, reference documents and instructions for formulating and executing program initiatives and related processes - Assist in the preparation and creation of documented business processes, policies and procedures and user guides - Prepare presentations for internal and external use by division and branch leads - Ability to enter accurate data, monitor, and maintain deliverable quality  - Assess products and procedures for compliance with federal standards, financial management principles, internal controls, and standards - Analyze how new initiatives will help the agency meet its business and mission goals - Assist the team by cultivating an environment of teamwork and collective goal setting - Ensure tasks are completed in the time frame specified by the client and assist in the preparation of status reports and other deliverables - Maintain strong communication with client for expectations alignment

NetImpact Strategies is seeking a Program  Delivery Manager to join our  team. This role serves as NetImpact's operation's contract, and will interface with our customer, CFPG. This is a full- time, remote position.     Responsibilities - Task Order compliance, service delivery, strategy, optimization, and contractual issue escalation.  - Responsible for formulating, enforcing, and enhancing work standards, assigning Contractor schedules, reviewing work discrepancies, supervising Contractor personnel and communicating policies, purposes, and goals of the organization to subordinates.   - The Program Manager (PM) also tracks and accounts for government-provided equipment approved to be off-site in the performance of the resulting contract.   - The PM is responsible for the overall contract performance. - Management and maintenance of the Major Incident Management (MIM) process, including incident management, problem management, MIM ticket closure, root cause, trending, knowledge management - Documenting, tracking, and monitoring problems arising across all systems and services. Reviews and analyzes report data to identify root cause (recent changes or maintenance) and reviews patterns for automating request for services in the self-service portal catalog - Producing management information, including KPIs and reports, and performing trend analysis across all T&I - Tracking incidents across all queue owners and monitor for closure / coordinate activities between multiple support groups to ensure T&I incidents are resolved - Ensuring efficient flow of tickets between all Queue owners - Ensuring that the MIM process is followed and act as the main point of contact for major incidents and - Assessing and reporting on areas across all T&I where Priority 1 through Priority 4 Incident service level target have not been met

We have an opportunity for a Developer I to join our team at NetImpact Strategies, in support of the USDA AGMAX project. The ideal candidate has previous government experience, as well as knowledge in Proven Optics and SPM (Service Portfolio Management). This is a completely remote job.    Responsibilities - Serve as a developer building a powerful integration platform for managing and orchestrating integrations with dozens of other applications. - Play a key role in delivering software solutions for critical application development projects in and DevOps environment. - Remain current on Web development technologies, assess new standards, technologies, and trends, and formulate and recommend strategies and tactics for future platform enhancements. - Continuously engage with project teams to deliver quality products. - Communication - Ensure regular, effective communication with team members and cross-functional resources. - Help define, create, test, and execute operations procedures. - Help document current and future configuration processes and policies.

NetImpact Strategies has an opportunity for a Business Analyst to join our team at NetImpact Strategies. The successful candidate will possess experience in former Business Analyst roles, preferably in the government sector, as well as Strategic Portfolio Management and Proven Optics. This role will be in support of the USDA-AGMAX project. This is a fully remote posistion.    Responsibilities - Participate in multi-functional efforts to improve efficiencies in processes and procedures - Gather and analyze data from multiple sources, develop strategies and recommendations, and present findings in briefings and reports - Develop plans, procedures, reference documents and instructions for formulating and executing program initiatives and related processes - Assist in the preparation and creation of documented business processes, policies and procedures and user guides - Prepare presentations for internal and external use by division and branch leads - Ability to enter accurate data, monitor, and maintain deliverable quality  - Assess products and procedures for compliance with federal standards, financial management principles, internal controls, and standards - Analyze how new initiatives will help the agency meet its business and mission goals - Assist the team by cultivating an environment of teamwork and collective goal setting - Ensure tasks are completed in the time frame specified by the client and assist in the preparation of status reports and other deliverables - Maintain strong communication with client for expectations alignment

NetImpact Strategies is currently seeking a talented and experienced ServiceNow Architect with expertise in the Service Portfolio Management (SPM) module. As a member of our team, you will have the opportunity to work on exciting projects that leverage the power of ServiceNow to transform service delivery and drive organizational success. This is a fully remote job.    Responsibilities - Solution Design: Collaborate with clients to understand their unique business requirements and design innovative solutions using the ServiceNow platform, with a focus on optimizing Service Portfolio Management processes. - Architecture Development: Develop comprehensive architectural designs and configurations for ServiceNow implementations, ensuring alignment with best practices and industry standards. - Customization and Configuration: Customize and configure ServiceNow applications, modules, and workflows to meet the specific needs of our clients, particularly within the Service Portfolio Management domain. - Integration Management: Lead the integration of ServiceNow with other enterprise systems, ensuring seamless data exchange and interoperability to support service portfolio data management. - Technical Leadership: Provide technical leadership and guidance to project teams, driving excellence in solution delivery and ensuring adherence to quality standards and project timelines. - Documentation and Training: Create detailed technical documentation, including architectural diagrams and user guides. Conduct training sessions for clients and internal teams to facilitate knowledge transfer and promote effective utilization of ServiceNow capabilities. - Quality Assurance and Testing: Develop and execute comprehensive test plans to validate the functionality, performance, and security of ServiceNow solutions. Ensure rigorous quality assurance processes are in place to deliver robust and reliable solutions. - Continuous Improvement: Stay abreast of emerging trends and developments in the ServiceNow ecosystem. Actively participate in the ServiceNow community to share knowledge, exchange best practices, and contribute to continuous improvement initiatives.

NetImpact Strategies is seeking a talented and experienced ServiceNow Developer with expertise in Strategic Portfolio Management (SPM) to join our dynamic team. The ideal candidate will have a strong background in ServiceNow development, coupled with hands-on experience in implementing and customizing SPM modules to support strategic planning and decision-making processes.   Responsibilities - Collaborate with federal client stakeholders to understand business requirements and translate them into ServiceNow solutions.  - Design, develop, configure, and customize ServiceNow applications and modules to support Strategic Portfolio Management processes and workflows.  - Implement best practices for ServiceNow development, including adherence to coding standards, version control, and documentation.  - Provide ongoing support, maintenance, and enhancements to ServiceNow applications post-implementation.  - Work closely with cross-functional teams, including project managers, business analysts, and other developers, to deliver integrated solutions that meet client needs. 

NetImpact Strategies is seeking a talented and experienced ServiceNow Developer with expertise in Strategic Portfolio Management (SPM) to join our dynamic team. The ideal candidate will have a strong background in ServiceNow development, coupled with hands-on experience in implementing and customizing SPM modules to support strategic planning and decision-making processes.   Responsibilities - Collaborate with federal client stakeholders to understand business requirements and translate them into ServiceNow solutions.  - Design, develop, configure, and customize ServiceNow applications and modules to support Strategic Portfolio Management processes and workflows.  - Implement best practices for ServiceNow development, including adherence to coding standards, version control, and documentation.  - Provide ongoing support, maintenance, and enhancements to ServiceNow applications post-implementation.  - Work closely with cross-functional teams, including project managers, business analysts, and other developers, to deliver integrated solutions that meet client needs. 

We have an opportunity for a ServiceNow Architect to join our talented team. This is a 100% remote position. The architect shall lead the development of technical architecture, approach, design of the system as well as ensuring developers are building the application to standards. Also, leading the investigation of legacy system data, design new data models, develop the data migration plan and guide the data migration process. The candidate shall also consider all the requirements and implement a flexible and scalable data model that can accommodate future changes and growth of the data. This position requires a full-time commitment.   Responsibiltiies   - Providing technical leadership and mentoring, performing peer code reviews, and ensuring the ServiceNow team follows software development best-practices - Preparing and presenting client facing and internal deliverables that are technology related - Translating business requirements into detailed technical designs that represent actionable development tasks - Collaborating with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades - Overseeing major version upgrades and installing patches - Designing and developing solutions within the ServiceNow environment to include new or modifications to applications, forms, workflows/flows, policies, actions, access control, interfaces and any other configurations required to support client processes - Providing advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis - Providing operational support for Management Information Systems (MIS)

We have an opportunity for a full-time IT Helpdesk Tier I/II Analyst to join our talented Operations team. The successful candidate will be highly motivated and provide support to our IT department.   Responsibilities - Setup and configure new laptops - Setup Office 365 accounts for users. - Setup distribution lists and TEAM channels in Office 365. - Setup Office 365 SharePoint sites for domain users and external partner access. - Create policies, configure and monitor system access to maintain a highly secure Office 365 system. - Troubleshoot and resolve issues with user access to Office 365 services and computer hardware/software issues. - Assign software licenses and help users with installing the software - Assist with the administration of Microsoft Azure. - Log help desk requests into the tracking system as reported by users. - Maintain IT Assets tracking system.

We have an opportunity for a ServiceNow Business Analyst to join our talented ServiceNow implementation practice supporting US Federal customers. We are seeking candidates who can review, analyze, and evaluate business systems and user needs. The successful candidate will write detailed descriptions of user needs, program functions, and steps required to develop or modify computer programs. This is a remote job, supporting the Library of Congress.    What we’re looking for - Someone with experience facilitating requirements gathering and business documentation processes, including design, testing, and gap analysis - Experience working with process owners to create and support the creation of user stories, ensuring required criteria is met, including the configuration of ServiceNow modules to meet specific needs as well as ongoing technical support - Experience developing a test plan, across cross-functional teams, articulating testing approach and ensuring quality of new software releases - Experience working with a team to estimate, plan, and execute all assigned tasks. - Experience serving as a scrum master in an Agile software development environment - Experience implementing a CMDB using ServiceNow best practices. - Experience implementing ServiceNow IT Operations Management, Asset Management, Event Management, and Certificate Management. - Experience implementing ServiceNow Service Mapping capabilities - The ability to prepare and present client-facing and internal artifacts and deliverables that are technology-related - Experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders.

We have an opportunity for a Account Payable to join our talented Professional Services team. The successful candidate will be responsible for processing accounts payables, accounts receivables, client invoicing, employee expense reports, etc.      Responsibilities include: - Responsible for timely entry and accurate processing of all vendor invoices - Review and process employee expense reports. Ensure expenses are authorized, approved, and submissions are in accordance to company policies - Processes customer payments by recording checks and electronic funds transactions according to company policies. - Setup and maintenance of vendor system files - Credit Card reconciliation - Responsible for proper entry of purchase order and related vouchers - Assigning employee workforce to proper labor categories - Analyzing financial records for accuracy. - Support closing at Month, Quarter and Year-end - Support Accounting team with ad hoc projects and reports - Provide input to team members

NetImpact has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. NetImpact partners with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision and achieve impactful and lasting value through our comprehensive Digital Transformation 360°™ (DX360°™) capabilities. Through this internship, learn more about our commitment to digital disruption, innovation, low-code/no-code, and the military community.   We have a unique opportunity for a 2024 Summer Intern to join our talented Professional Services team from May 20, 2024 – August 9, 2024. This position will not only span the breadth of multiple fields of study and backgrounds, but also offers a one-of-a-kind opportunity to attain one to two key industry recognized certifications. We will be hiring for both Technical and Functional roles. The successful candidate will be supporting a direct client facing program delivery team or an operational department such as contracts, business development, or marketing. This internship captures skills sets across all backgrounds and will allow the intern to participate in a variety of scope and program activities. Our unique summer internship also includes two certification preparation classes. The course schedule is being finalized, but prior interns have earned certifications in Information Technology Service Management, DevOps, ServiceNow and Agile.

NetImpact Strategies is dedicated to providing innovative solutions to our clients, specializing in high-quality services, including telecommunications support. We are expanding our team and seeking a talented Video Telecommunications Specialist II.   Responsibilities: - Manage and maintain video conferencing systems, including hardware, software, and peripherals. - Perform routine maintenance tasks to ensure optimal performance and reliability of video communication equipment. - Provide technical support and troubleshooting assistance to users experiencing video conferencing issues. - Collaborate with cross-functional teams to identify and address technical challenges related to video telecommunications. - Assist with the installation, configuration, and testing of new video conferencing equipment and software. - Develop and maintain documentation, including user guides and standard operating procedures, for video communication systems. - Stay updated on emerging technologies and industry trends to recommend improvements and enhancements to existing systems. - Participate in meetings and training sessions to share knowledge and best practices with team members.