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Job Locations US-MO-Kansas City
We have an immediate opportunity for a Junior Help Desk Technician to join our talented team in support of a Federal client in Kansas City, MO.  Responsibilities include supporting a geo-graphically dispersed, multi-disciplined technical team providing end user help desk support services. The successful candidate will have prior experience providing technical support for similar tasks, delivering on-time support for program or project activities, and supporting development of recommendations or alternative solutions to user issues. Responsibilities: - Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues. - Support and document the initiation, execution, and closing activities for a program/project(s) and support activities. - Ensure performance metrics are met or exceeded. - Develop and maintain program support artifacts throughout the lifecycle of the initiative. - Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns. - Identifies and researches user issues to resolve operational difficulties. - Recommends system modifications, if required, to reduce user problems. - Escalates more complex issues, as appropriate, to senior level technicians. - Promote and encourage a “one team” attitude at all levels internally and externally.    
Category
Helpdesk / Customer Support
Type
Full Time
ID
2022-2459
Job Locations US-CO-Fort Collins
We have an immediate opportunity for an Tier 2 Help Desk Technician to join our talented team in support of a Federal client in Fort Collins, CO.  Responsibilities include supporting a geo-graphically dispersed, multi-disciplined technical team providing end user help desk support services. The successful candidate will have prior experience providing technical support for similar tasks, delivering on-time support for program or project activities, and supporting development of recommendations or alternative solutions to manage program, project, and technical risks. Salary: $ 47,500 This is a full-time opportunity, offering a comprehensive benefits package (medical/vison/dental, PTO & Paid Federal Holidays, 401k, unlimited training budget, etc.). Responsibilities: - Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues. - Support and document the initiation, execution, and closing activities for a program/project(s) and support activities. - Ensure performance metrics are met or exceeded. - Develop and maintain program support artifacts throughout the lifecycle of the initiative. - Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns. - Simulates and recreates user issues to resolve operational difficulties. - Recommends system modifications, if required, to reduce user problems. - Escalates more complex issues, as appropriate, to senior level technicians. - Promote and encourage a “one team” attitude at all levels internally and externally.    
Category
Helpdesk / Customer Support
Type
Full Time
ID
2022-2458
Job Locations US-DC-District of Columbia
Junior Project Manager We have an opportunity for a Junior Project Manager to join our talented Professional Services team. The successful candidate must have proven, hands-on, successful experience in project planning and management and demonstrated ability to provide guidance and supervision to project management tasks. The candidate will be assisting the Senior Project Manager with overall coordination and project management, stakeholders and communications management, risk management, vendor management as well as assisting with several strategic initiatives. The candidate is to demonstrate ability to control schedule, resources, and project funds and demonstrates written and oral communication skills. Typical responsibilities include - Responsible for performing day-to-day management of assigned projects that involve teams of data processing, information system, and management professionals - Organizes, directs, and coordinates the planning and production of all activities associated with assigned projects - Supports members of assigned project teams - Review, analyze monthly financials and collaborate with stakeholders in a timely manner to obtain approval - Providing decision support through data gathering, information analysis of spending against available funding and presenting considerations to relevant stakeholders - Put together dashboards summarizing the status of project spending, risks, and other milestones across all the programs/projects within the group - Collaborate with team and other project managers to achieve organizational goals - Serving as a trusted advisor for Senior Project Manager - Attending meetings, making decisions (when appropriate) and managing critical relationships in lieu of Senior Project Manager - Duties may include managing, facilitating and tracking activities within and across projects and programs; maintaining standards, processes, tools, and templates, assisting project team members in performing tasks effectively and efficiently and meeting facilitation - Prepares and presents status on project schedule, project costs, project deliverables, project issues and risks, and issue resolution and risk mitigation strategies - Collaborate with team and other project managers to achieve organizational goals - Provide guidance and mentor junior team members as needed
Category
Project Management
Type
Full Time
ID
2022-2456
Job Locations US-TX-San Antonio
  %MCEPASTEBIN% We have an opportunity for an Acquisition Analyst to join our talented Professional Services team. The successful candidate will have experience in acquisition strategy, project planning, contract review, and acquisition strategy, executive level   Typical responsibilities include %MCEPASTEBIN% - Assisting in facilitating meetings associated with acquisition, governance and/or portfolio management support; preparing clear and concise agendas, meeting minutes and action items - Conducting deep dive analysis of contract acquisition packages to ensure contracting/acquisition information is complete, accurate, correlates to the requirements and is thorough - Preparing presentations and providing support for internal and external use by division and branch leads - Reviewing acquisition data submitted and ensure consistency and adherence to standards; identifying deficiencies and improving data quality - Support the system requirements and acquisition rationalization process - Assembling and analyzing acquisition and contracting data from multiple sources, and reviewing for content accuracy, compliance and quality - Assisting in the preparation and creation of new/existing business processes, charters, and standard operating policies and procedures - Preparing quality deliverables submitted to the client - Assessing products and procedures for compliance with federal standards, acquisition management principles, internal controls, and division standards - Assisting the team by cultivating an environment of teamwork, collective goal setting, and foster partnering relationships to accomplish the client’s mission - Prioritizing and effectively utilizing time, establishing goals and objectives, and working in an organized manner in a team or independently. - Maintaining a strong working relationship with the client and team members  
Category
Business Analysis
Type
Full Time
ID
2022-2455
Job Locations US-DC-District of Columbia
- Supports MS SQL server administration, analysis, data dictionary administration, and system development/features with guidance from senior DBA - Achieves quality outcomes by evaluating products, services, and processes against established standards – automating runbooks and recurrent tasks to decrease - Effectively balances and prioritizes multitude of responsibilities to ensure the success; and finds alternative solutions to complex problems - Takes initiative to improve efficiency of data loads and extract, transform, and load (ETL) tasks, including improving data captured in database to streamline application queries - Coordinates with other Tier 3 mission partners for the upkeep and maintenance of the database - Evaluates, recommends, and executes on performance improvements based on database - Supports sustainment of existing functionality and new, complex efforts like adding new modules and workflows or resolving complex technical issues - Designs enhancements and features with organizational needs in mind to (including policies and procedures) to achieve objectives by working with Functional SMEs - Follows DevOps and agile management practices and adapt approved lifecycle methodologies to project needs - Works with Functional SMEs to estimate level of effort (LOE) of requirements and designs solutions or development tasks that meet short-term and long-term needs using comprehensive, realistic, and effective plans - Recognizes problems or situations that are new or without clear precedent; evaluates alternatives and finds solutions using a systematic, multi-step approach and recommends solutions based on LOE and impact assessments - Regularly reviews and provides LOE estimation inputs to the backlog as a part of continuous backlog grooming, support technical design discussions, and provides inputs during Sprint grooming to release features - Maintain updates on task completion, challenges, issues, and status using a centralized requirements management tool - Supports reporting of work in scrum meetings, responds to data calls for weekly and monthly reports - Designs fixes and enhancements/perform program coding using system components and technologies (see Required Skills) - Conducts unit, smoke, and other relevant development testing, including supporting creation of test cases to automate testing - Support user acceptance testing and demos and participate in code reviews, as required - Support configuration audits and ensure application integrity and identifies problems early on for product reliability in sustainment - Leverage experience and judgement to resolve technical issue or escalate, when applicable - Works with Technical Lead to maintain and improve GitX processes and other DevOps workflows, including automation workarounds and innovations for team in building stronger capacity
Category
Information Technology
Type
Full Time
ID
2022-2454
Job Locations US-VA-Falls Church
%MCEPASTEBIN We have an opportunity for a Mid-Level Contract/Budget Analyst to join our talented Professional Services team. The successful candidate will have experience with Federal contract management for the Federal Government, preferably the Department of Defense and/or Defense Health Agency.   *This position is located in Falls Church, Virginia or San Antonio, Texas   Typical responsibilities include %MCEPASTEBIN% - Monitoring and managing the health of the contract portfolio data - Assisting project management teams with coordinating data call submissions - Monitoring data quality and coordinating corrective action where needed - Analyzing data for trends and areas of improvement - Advising the government and project management teams on best practices - Supporting report generation and materials for meetings - Gathering and analyzing data from multiple sources, develop strategies and recommendations, and present findings in briefings and reports - Competency in qualitative and quantitative research methodologies and analytical techniques necessary to gather, analyze, and evaluate federal contract and financial management data - Assisting the team by cultivating an environment of teamwork and collective goal setting - Ensuring tasks are completed in the time frame specified by the client and assist in the preparation of status reports and other deliverables - Maintaining strong communication with client - Monitoring and maintaining quality deliverables submitted to the client  
Category
Business Analysis
Type
Full Time
ID
2022-2453
Job Locations US-DC-District of Columbia
We have an opportunity for a full-time fellow to join our team located at the U.S. Department of Commerce (DoC). This position provides the opportunity to gain experience in the Federal environment and exposure to the use of trade data/related analyses to determine the impact of export controls/defense industrial base policies on US interests. This position is located in Washington D.C. Typical responsibilities include the following:   Responsibilities: - Working and collaborating with senior staff to provide compliance updates and manage intern duties/responsibilities - Designing and editing industry surveys for each assessment performed by DoC - Preparing mailing lists, including verifying company names and addresses - Survey dissemination activities such as: performing mail merges, preparing related materials, etc. - By telephone and email, ensuring survey respondents are complying with survey obligations and assist them in compliance which includes confirming receipt of the survey template, answering questions, requesting additional/updated information, and reviewing survey responses for completion - Analyzing data from survey respondents - Drafting charts, graphs, and written information for reports based on data collected from survey responses - Attending team meetings as well as meetings with the sponsor agencies and project stakeholders - Assisting in drafting presentation materials for briefing partners and/or outreach with stakeholders - Conducting project-related research on technologies, industries, and other matters related to survey scope - Presenting project-related research & significant findings to government and industry stakeholders
Category
Administrative/Clerical
Type
Full Time
ID
2022-2452
Job Locations US-TX-Dallas
We have an immediate opportunity for a Tier 2 Help Desk Technician to join our talented team in support of a Federal client in Dallas, TX.  Responsibilities include support in overseeing and managing a geo-graphically dispersed, multi-disciplined technical team providing end user help desk support services. The successful candidate will have prior experience providing technical support and managing similar tasks, developing schedules for program or project activities, and providing recommendations or alternative solutions to manage program, project, and technical risks. Responsibilities: - Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues. - Support and document the initiation, execution, and closing activities for a program/project(s) and support activities. - Ensure performance metrics are met or exceeded. - Develop and maintain program support artifacts throughout the lifecycle of the initiative. - Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns. - Simulates and recreates user issues to resolve operational difficulties. - Recommends system modifications, if required, to reduce user problems. - Escalates more complex issues, as appropriate, to senior level technicians. - Promote and encourage a “one team” attitude at all levels internally and externally.    
Category
Helpdesk / Customer Support
Type
Full Time
ID
2022-2450
Job Locations US-DC-District of Columbia
Project Manager – ServiceNow We have an opportunity for a Project Manager to join our talented Professional Services team. The successful candidate will work with customers and the engagement team to support the design and implementation of a ServiceNow solution for our customers. Responsibilities include the overall execution of the project, including but not limited to developing and maintaining schedules, risk and issue management, coordination of stakeholders, oversight of quality of deliverables, and supporting documentation. Responsibilities may also include tasks relative to a Scrum Master, Business Analyst, and quality assurance testing.   Typical responsibilities include - Facilitating project startup, transition-in, and ongoing supervision of project staff. - Providing oversight to ensure that deliverables meet NetImpact and Client standards - Ensuring the scope, cost, and schedule are met, and performance metrics are met or exceeded - Assessing, monitoring, and mitigating project risks - Providing and/or presenting regular status reports and reviews - Coordinating knowledge sharing and efficiencies among project staff and clients. - Maintaining and coordinating project schedules, tasks, milestones, and achievements - Serve as Scrum Master for the development phases of the project - In some engagements, the Project Manager will also serve the role of a Business Analyst and/or Quality Assurance Tester - Participating in NetImpact development activities, including supporting marketing, proposal, thought leadership, and recruiting efforts
Category
ServiceNow
Type
Full Time
ID
2022-2448
Job Locations US-DC-District of Columbia
Senior ServiceNow Developer We have an opportunity for a Senior ServiceNow Developer to join our talented Professional Services team. The successful candidate will serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow implementation. The successful candidate will have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.   Typical responsibilities include - Prepare and present client-facing and internal deliverables that are technology-related - Serve as the Senior ServiceNow application developer responsible for implementing solution design using best practices - Overall responsibility for analyzing and documenting business processes and systems - Facilitate requirements gathering and document requirements - Collaborate with Product Designer to provide ServiceNow design support - Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes - Perform hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned. - Develop JavaScript server/client code as needed for integration - Create and use update sets to move customer configuration between environments - Create and maintain API and data integration processes between ServiceNow and other services. - Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis
Category
ServiceNow
Type
Full Time
ID
2022-2447
Job Locations US-DC-District of Columbia
Senior ServiceNow Developer We have an opportunity for a Senior ServiceNow Developer to join our talented Professional Services team. The successful candidate will serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow implementation. The successful candidate will have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.   Typical responsibilities include - Prepare and present client-facing and internal deliverables that are technology-related - Serve as the Senior ServiceNow application developer responsible for implementing solution design using best practices - Overall responsibility for analyzing and documenting business processes and systems - Facilitate requirements gathering and document requirements - Collaborate with Product Designer to provide ServiceNow design support - Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes - Perform hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned. - Develop JavaScript server/client code as needed for integration - Create and use update sets to move customer configuration between environments - Create and maintain API and data integration processes between ServiceNow and other services. - Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis
Category
ServiceNow
Type
Full Time
ID
2022-2446
Job Locations US-DC-District of Columbia
Job Description We have an opportunity for a ServiceNow Business Analyst to support our ServiceNow Technical Services team for a federal client.  The successful candidate will be responsible for analyzing and documenting business processes and systems.  This position requires a full time commitment and will report directly to the ServiceNow Project Manager.   Typical responsibilities include: - Responsible for working with Process Owners to define requirements and create well-written user stories that meet the criteria required to deliver a successful product - Analyze and document business processes and systems   - Facilitate requirements gathering and document requirements - Support all design, testing and documentation efforts - Develop a comprehensive Test Plan that articulates our testing approach - Apply Agile methodology to elicit requirements and process flows for federal customers using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis - Analyze and de-conflict requirements, data and information from multiple data sources and decompose into detailed requirements - Support creation of user stories and ensure that they meet the criteria required to deliver a successful product - Work with Architect and Developer in conducting testing to ensure quality of new software releases - Support User Acceptance Testing (UAT) including development of scripts and conducting UAT with end users - Create references and guides for end users as well as system administrators - Continually ensure client understands product updates - Understand the needs of the client and successfully link needs and solution - Support Change Management processes and play pivotal support role for tool adoption - Support report generation and materials for meetings - Provide quality control reviews
Category
ServiceNow
Type
Full Time
ID
2022-2445
Job Locations US-DC-District of Columbia
Job Description We have an opportunity for a ServiceNow Business Analyst to support our ServiceNow Technical Services team for a federal client.  The successful candidate will be responsible for analyzing and documenting business processes and systems.  This position requires a full time commitment and will report directly to the ServiceNow Project Manager.   Typical responsibilities include: - Responsible for working with Process Owners to define requirements and create well-written user stories that meet the criteria required to deliver a successful product - Analyze and document business processes and systems   - Facilitate requirements gathering and document requirements - Support all design, testing and documentation efforts - Develop a comprehensive Test Plan that articulates our testing approach - Apply Agile methodology to elicit requirements and process flows for federal customers using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis - Analyze and de-conflict requirements, data and information from multiple data sources and decompose into detailed requirements - Support creation of user stories and ensure that they meet the criteria required to deliver a successful product - Work with Architect and Developer in conducting testing to ensure quality of new software releases - Support User Acceptance Testing (UAT) including development of scripts and conducting UAT with end users - Create references and guides for end users as well as system administrators - Continually ensure client understands product updates - Understand the needs of the client and successfully link needs and solution - Support Change Management processes and play pivotal support role for tool adoption - Support report generation and materials for meetings - Provide quality control reviews
Category
ServiceNow
Type
Full Time
ID
2022-2444
Job Locations US-VA-Falls Church
  %MCEPASTEBIN We have an opportunity for a Senior Acquisition Analyst to join our talented Professional Services team. The successful candidate will have experience in critical thinking, data management, project planning, acquisition strategy, executive level communications, and process improvement and experience working with the Federal Government, preferably the Department of Defense and/or Defense Health Agency.   Typical responsibilities include %MCEPASTEBIN% - Gathering information, visualizing, and solving complex as well as simple problems with the information available - Assembling and analyzing data from multiple sources, developing strategies and recommendations, and presenting findings in briefings and reports - Providing functional management of system changes concerning acquisition data needed to support the client - Assisting in facilitating meetings associated with acquisition, governance and/or portfolio management support; preparing clear and concise agendas, meeting minutes and action items - Conducting deep dive analysis of contract acquisition packages to ensure contracting/acquisition information is complete, accurate, correlates to the requirements and is thorough - Preparing presentations and providing support for internal and external use by division and branch leads - Reviewing acquisition data submitted and ensure consistency and adherence to standards; identifying deficiencies and improving data quality - Support the system requirements and acquisition rationalization process - Assembling and analyzing acquisition and contracting data from multiple sources, and reviewing for content accuracy, compliance and quality - Assisting in the preparation and creation of new/existing business processes, charters, and standard operating policies and procedures - Preparing quality deliverables submitted to the client - Assessing products and procedures for compliance with federal standards, acquisition management principles, internal controls, and division standards - Assisting the team by cultivating an environment of teamwork, collective goal setting, and foster partnering relationships to accomplish the client’s mission - Prioritizing and effectively utilizing time, establishing goals and objectives, and working in an organized manner in a team or independently. - Maintaining a strong working relationship with the client and team members  
Category
Business Analysis
Type
Full Time
ID
2022-2443
Job Locations US-VA-Falls Church
  %MCEPASTEBIN We have an opportunity for a Senior Acquisition Analyst to join our talented Professional Services team. The successful candidate will have experience in acquisition strategy, project planning, contract review, and executive level communications, and process improvement activities for the Federal Government, preferably the Department of Defense and/or Defense Health Agency. *This position is located in Falls Church, VA   Typical responsibilities include %MCEPASTEBIN% - Assisting in facilitating meetings associated with acquisition, governance and/or portfolio management support; preparing clear and concise agendas, meeting minutes and action items - Conducting deep dive analysis of contract acquisition packages to ensure contracting/acquisition information is complete, accurate, correlates to the requirements and is thorough - Preparing presentations and providing support for internal and external use by division and branch leads - Reviewing acquisition data submitted and ensure consistency and adherence to standards; identifying deficiencies and improving data quality - Support the system requirements and acquisition rationalization process - Assembling and analyzing acquisition and contracting data from multiple sources, and reviewing for content accuracy, compliance and quality - Assisting in the preparation and creation of new/existing business processes, charters, and standard operating policies and procedures - Preparing quality deliverables submitted to the client - Assessing products and procedures for compliance with federal standards, acquisition management principles, internal controls, and division standards - Assisting the team by cultivating an environment of teamwork, collective goal setting, and foster partnering relationships to accomplish the client’s mission - Prioritizing and effectively utilizing time, establishing goals and objectives, and working in an organized manner in a team or independently. - Maintaining a strong working relationship with the client and team members  
Category
Business Analysis
Type
Full Time
ID
2022-2442
Job Locations US-DC-District of Columbia
We have an opportunity for aWeb Portals/SharePoint Architect to join our talented professional services team.  The successful candidate will work with customers as a member of our engagement team to support administration, configuration, migration into SharePoint Online from existing portals.     Typical responsibilities include: - Participates in team and customer interactions to analyze, design, and document SharePoint solutions and architecture suited to specific business needs and processes - Perform migration from existing intranet portal such as Jive into SharePoint Online - Maintenance/sustainment of existing and creation and administration of new client SharePoint sites and subsites, lists, libraries, web parts, and content (including pages, workflows, and items) - Administer and migrate Drupal based websites  - Deploy SharePoint server patches and custom code changes - Run monthly scans and analytics on user statistics, broken links and other site metrics
Category
Information Technology
Type
Full Time
ID
2022-2441
Job Locations US-MD-Rockville
We have an opportunity for an PMO Project Manager to join our talented professional services team.  The successful candidate will work with customers as a member of our engagement team to support the Project Management needs of a federal client focused on various data calls and legislative compliance related initiatives. The candidate is to demonstrate ability to control schedule, resources and  risks.   Typical responsibilities include: - Establish and maintain data models to support the data-driven decision-making needs of multiple stakeholder groups - Identify data integrity issues and implement improvement measures - Transform data into insights to support data-driven decision-making for multiple stakeholder groups, using Power BI - Manage software development lifecycle, write requirements, and perform Quality Assurance (QA) testing for established software application built in Microsoft Power Apps - Create and coordinate communication and outreach plans regarding information requests, targeting diverse groups of stakeholders across the organization - Responsible for performing day-to-day management of assigned projects that involve teams of data processing, information system, and management professionals - Organize, direct, and coordinate the planning and production of all activities associated with assigned projects - Manage, facilitate, and track activities within and across projects and programs; maintain standards, processes, tools, and templates; and assist project team members in performing tasks effectively and efficiently - Prepare and present status on project schedule, project costs, project deliverables, project issues and risks, and issue resolution and risk mitigation strategies. - Providing decision support through data gathering, information analysis of spending against available funding and presenting considerations to relevant stakeholders - Collaborate with team and other project managers to achieve organizational goals
Category
Project Management
Type
Full Time
ID
2022-2440
Job Locations US-DC-District of Columbia
Provides technical expertise throughout the Systems Development Life Cycle (SDLC) of a Health IT solution. Include software design recommendations, development plans, system modeling and analysis, product/service capability analysis, and technical documentation. Design, modify, and implement complex software programming components and applications for enhancements/upgrades that requires: - Development using .NET, C#, and ASP.NET MVC - Development using Telerik Kendo for jQuery and Razor Pages - Experience with GitLab - Experience with DevSecOps/DevOps deployment in CI/CD layer using jFrog and Jenkins to web-based cloud platforms (particularly AWS GovCloud PaaS) - Experience with .NET Core running on RedHat OpenShift, Kubernetes clusters, and containerization - Experience with RHEL 8 UBI CRI-O images on IronBank Support continuing technical assessment to identify issues and make recommendations on improving overall product stability Supports sustainment of existing functionality and new, complex efforts like adding new modules and workflows or resolving complex technical issues Delivers complex presentations or demos to describe functional changes or requirements released with latest package or image Designs enhancements and features with organizational needs in mind to (including policies and procedures) to achieve objectives by working with Functional SMEs Work with Functional SMEs to estimate level of effort (LOE) of requirements and design solutions or development tasks that meet short-term and long-term needs using comprehensive, realistic, and effective plans Recognizes problems or situations that are new or without clear precedent; evaluates alternatives and finds solutions using a systematic, multi-step approach and recommends solutions based on LOE and impact assessments Regularly reviews and provides LOE estimation inputs to the backlog as a part of continuous backlog grooming, support technical design discussions, and provides inputs during Sprint grooming to release features Maintain updates on task completion, challenges, issues, and status using a centralized requirements management tool Designs fixes and enhancements/perform program coding using system components and technologies (see Required Skills) Conducts unit, smoke, and other relevant development testing, including creation of test cases and automating tests Support user acceptance testing and demos and participate in code reviews, as required Support configuration audits and ensure application integrity and identifies problems early on for product reliability in sustainment Understands complexities and relationships between various data architecture problems or issues—both large and small scale; serves as escalation point for all problem solving in area of Technical Subject Matter expertise Support complex efforts like adding new module functionality or refactoring  
Category
Information Technology
Type
Full Time
ID
2022-2439
Job Locations US-VA-Falls Church
NetImpact Strategies has an upcoming need for a Configuration/Release Manager. This role needs experience and background with secure IT infrastructures environments. The Configuration/Release Manager will ensure systems follow a change management best practice for IT projects as well as be responsible for managing the complete software delivery lifecycle, maintaining compliance with DoD cybersecurity requirements, and meets Risk Management Framework (RMF) requirements, as well as manages OCM efforts.   Typical Responsibilities Include: - Document the approval, deployment, and configuration of all Infrastructure system/service Configuration Items (CI) into or that exist within the infrastructure production environment. - Develop the Configuration and Change Management Procedures and the Release Management Plan. - Work with client change management board and processes, to ensure change management processes are adhered to for system changes. - Proficient in documenting and implementing organizational change management (OCM) best practices. - Understand and participate in the planning phase to the deployment phase to include development and testing phases for continuous delivery management. - Manage and maintain the Configuration Management Database (CMDB)—enterprise level; implement continuous process improvement efforts—analyze/modify the current enterprise change framework and provide status reporting prior to and/or after remediation actions/fixes have been engineered and executed; validate deployment plans have been provided and are in compliance with existing performance limitations. - Provide customers and government lead with accurate, timely information on infrastructure system/service CIs. - Document and track 100 percent of modifications using the established CMDB—such as Remedy, ServiceNow, or other approved ITSM system(s). - Provide training to change coordinators, initiators for using the CMDB. - Establish and ensure pertinent artifacts are generated/maintained in order to begin establishing functional and design “baselines” while solutions are being modified in Enterprise Solutions Architecture—i.e. software and/or hardware. - Conduct configuration audit/verification activities to determine undocumented changes and to limit service disruptions/outages. - Employ change management status accounting strategies to ensure board members, system owners and stakeholders are apprised of anticipated/ongoing/completed deployment/transition activities within the enterprise. - Conduct Change Ticket business reviews to standardize and strengthen change ticket content used by board members to determine risk acceptance. Assist with impact and root cause analysis and report findings, when necessary.  - Gather all document Configuration Items (CIs) upon ticket completion and house relevant document CIs into the KM repository—thereafter, advance tickets to closed. - Create and manage all Configuration Management foundation documents. - Manage risks and resolve issues affecting release scope, schedule and quality.  
Category
Project Management
Type
Full Time
ID
2022-2434
Job Locations US-MO-Kansas City
We have an immediate opportunity for a Senior Tier 2 Technician to join our talented team in support of a Federal client in Kansas City, MO.  Responsibilities include support in overseeing and managing a geo-graphically dispersed, multi-disciplined technical team providing end user help desk support services. The successful candidate will have prior experience providing technical support and managing similar tasks, providing technical support to an enterprise environment, and providing recommendations or alternative solutions to customer and team issues. Responsibilities: - Manage projects and provide oversight and guidance with optimal and efficient resource management for other Tier 2 technical staff. - Determine and monitor personnel requirements, establish work priorities, organize work schedules (shift, surge, and on-call), assign duties, and instruct personnel on special requirements and high priority workloads. - Assist in overseeing and documenting the initiation, execution, and closing activities for incidents, work orders and change requests. - Prepare and oversee work plans, schedules, planning materials. - Assess, monitor, mitigate, and resolve program and project level risks and issues. - Develop and maintain program artifacts throughout the lifecycle of the initiative. - Develop, disseminate, and present supporting program/project documentation (i.e., status reports, presentations, planning documents, etc.). - Ensure all contract deliverables are provided to the customer and approved per the requirements of the contract. - Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns. - Provide technical expertise and technical support to remote and onsite customers. - Manage team SLA compliance and provide breach reports with mitigation strategies. - Be available for shared on-call support responsibilities. - Promote and encourage a “one team” attitude at all levels internally and externally.
Category
Helpdesk / Customer Support
Type
Full Time
ID
2022-2431

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