Job Listings

NetImpact Strategies is seeking an analytical and innovative technical contributor to work closely with a government agency and gain an in-depth understanding of the customer’s needs, processes, services, and strategic direction. The Application/Solution Architect will drive, develop, maintain, and coordinate application and solution architecture strategy.  They will contribute to new standards for user experience, modern design, and forward thinking toward next generation software solutions.  The ideal candidate will have a strong background in supporting enterprise IT systems (both custom-developed solutions and commercial packages) and will be comfortable managing client relationships and expectations. The candidate must be flexible, patient, have a great attitude, and be willing to work outside of the box to accomplish the mission. Responsibilities include: - Architects and designs technical solutions and roadmaps needed to meet high-level business requirement. - Leverages industry and organizational standards, patterns, frameworks, and best practices to develop architectures that enable fulfillment of business strategies - Leads and directs large teams with diverse functional and technical disciplines to include software developers, DevOps engineers, business analysts, and systems administrators - Works directly with senior executives of the enterprise to consult, coach, and advise on strategy, business alignment, enterprise architecture, information technology solutions, and the associated impact on the organization and its stakeholders - Coordinate resolution of highly complex problems and tasks, selling new ideas and concepts in support of operational goals and objectives - Integrate and translate complex concepts into solution design and tactical action plans balancing near term and long-range needs and constraints. - Establishes and fosters strong relationships with a broad audience of customers, service providers, vendor partners, technical peers, and senior management - Explains complex technical information to technical and non-technical contacts - Effectively builds relationships, promotes a collaborative team environment, and influences stakeholders

We have an opportunity for a Program Support Specialist to join our talented program management team in Rockville, MD.  The successful candidate will work with customers across multiple workstreams to support the Program Management needs of a federal client focused on various IT and data sharing initiatives. The candidate will be supporting Project Managers with daily operations support and communications management as well as assisting with other responsibilities as necessary.   *This person will be expected to support Federal travel in addition to assortment of administrative duties   Typical responsibilities include: - Utilizing specialized applications to complete daily operational tasks to facilitate data sharing - Providing decision support through data gathering, information analysis and documentation - Maintaining open communication with Federal stakeholders - Monitoring and triaging group email boxes and informing Federal staff of messages requiring attention - Assisting website users with primary technical support including issues, metrics, feature development, and other requests - Organizing and hosting weekly meetings for the website support staff and primary contacts at the hosting service - Monitoring website membership and other user activities to detect unwanted behavior and false accounts - Compiling and distributing weekly communications - Supporting an assortment of occasional administrative duties

We have an immediate opportunity for an Tier 2 Help Desk Technician to join our talented team in support of a Federal client in Fort Collins, CO.  Responsibilities include supporting a geo-graphically dispersed, multi-disciplined technical team providing end user help desk support services. The successful candidate will have prior experience providing technical support for similar tasks, delivering on-time support for program or project activities, and supporting development of recommendations or alternative solutions to manage program, project, and technical risks. Salary: $ 47,500 This is a full-time opportunity, offering a comprehensive benefits package (medical/vison/dental, PTO & Paid Federal Holidays, 401k, unlimited training budget, etc.). Responsibilities: - Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues. - Support and document the initiation, execution, and closing activities for a program/project(s) and support activities. - Ensure performance metrics are met or exceeded. - Develop and maintain program support artifacts throughout the lifecycle of the initiative. - Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns. - Simulates and recreates user issues to resolve operational difficulties. - Recommends system modifications, if required, to reduce user problems. - Escalates more complex issues, as appropriate, to senior level technicians. - Promote and encourage a “one team” attitude at all levels internally and externally.    

We have an immediate opportunity for a Help Desk Technician to join our talented team in support of a Federal client.  Responsibilities include support in overseeing and managing a geo-graphically dispersed, multi-disciplined technical team providing end user help desk support services. The successful candidate will have prior experience providing technical support and managing similar tasks, developing schedules for program or project activities, and providing recommendations or alternative solutions to manage program, project, and technical risks. Responsibilities: - Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues. - Provide on-site and remote technical support for in scope workstations, scientific equipment, and mobile devices. - Maintain related documentation for incidents, work orders, change requests, and project tasks. - Develop and maintain support documentation in centralized knowledge base. - Adhere to client SOPs. - Simulate and recreate customer issues to resolve operational difficulties. - Develop and maintain program artifacts throughout the lifecycle of the initiative. - Monitor self and team KPIs; ensure performance metrics are met or exceeded. - Participate in continuous improvement initiatives. - Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns. - Actively liaise with technical federal and vendor escalations. - Participate in on-call support. - Recommends system modifications, if required, to reduce user problems. - Promote and encourage a “one team” attitude at all levels internally and externally.  

We have an opportunity for a Business Analyst/Consultant to join our team in San Antonio, TX supporting the Defense Health Agency. The successful candidate will be a creative thinker and problem solver, with a track record in education and training. In this highly visible role, you’ll be responsible for managing initiatives and contributing to team efforts, such as developing and tracking key performance indicators, coordinating client training initiatives and working groups, and making recommendations for process improvement. Note that this position does fulfill administrative tasks as assigned. In this role you will have the unique opportunity to help shape education for active duty Service members and healthcare professionals on a global scale.   Typical responsibilities include: - Assist in facilitation and coordination of high-level meetings, ensuring that materials are relevant, quality checked, and ensuring that minutes are submitted on time. - Conduct research and analysis to develop white papers, briefings, standard operating procedures, procedural instructions, and executive summaries. - Create and maintain reporting metrics for major initiatives via measures of effectiveness and performance. - Develop concise, professional, and compelling executive presentations on major initiatives for division, program, and government officials. - Update and maintain multiple forward-facing, client SharePoint sites. - Promote continuous process improvement and standardization by proactively identifying gaps in service, training, or other processes and drafting recommendations and solutions. - Coordinate with offsite, remote, and external teams to conduct data calls, complete tasks, and manage initiatives. - Support organizational planning for a wide variety of summits, initiatives, and educational opportunities. - Formulate recommendations with attention to a client’s capabilities and limitations delivered concisely with briefs or other reports. - Present findings and suggestions to clients with ample justification and practical advice. - Provide administrative support for meetings and conferences (meeting minutes, notes, action items, etc.). - Create templates and documentation to support project management and education initiatives.

NetImpact Strategies has an opportunity for a Database Administrator to join our talented Professional Services team. The Database Administrator will support ongoing Information Technology (IT) Operations services for our Federal Civilian client. The ideal candidate will be highly skilled at understanding inter-dependencies and relationships from complex technical data sets and be a creative problem-solver with strong analytical skills.   Typical responsibilities include: - Responsible for the management and maintenance of databases. - Plans, develops, maintains, and monitors integrated database systems. - Evaluates and reviews database policies and procedures; and maintains data integrity. - Monitors, optimizes, and manages performance of cloud hosted and on premise applications and Geographic Information Systems (GIS) databases. - Maintains adherence to a data management policy and ensures that databases are functional and backed up in the event of memory loss. - Partners with DevSecOps engineers to support automated deployments of database changes in conjunction with application changes. - Defines required parameters for database definition. - Analyzes and monitors data volume and space requirements. - Performs database tuning and parameter enhancements. - Executes database backups and recoveries based on RTO and RPO. - Maintains optimal performance, including security and data integrity of databases. - Provides database software administration. - Performs ETL/BI software administration. - Provides ongoing database enhancement per approved change requests. - Develops approaches for database migration to cloud environments, when appropriate. - Develops and maintains scripts for deploying new databases, or database changes for in support of DevSecOps automation. - Participates in plans for transition of the development and/or production environment to new technology.

We have an opportunity for a Part-Time eLearning Courseware Development Specialist to join our talented Professional Services team supporting a Department of Defense customer. The successful candidate will provide input to a team of eLearning courseware developers and work through day-to-day assignments and workloads. He/she will interface with education and training subject-matter-experts, client and learning management system operations staff, and other stakeholders. They'll provide actual detailed development of engaging, interactive, SCORM compliant courseware, including end-to-end product testing, review, and maintenance.   *This is a part time position    Typical responsibilities include: - Work with a team of eLearning Courseware Developers on site in San Antonio, TX and in the DMV area. - Work through all aspects of eLearning courseware development from project kickoff to production of storyboards through successful completion of end-to-end product testing, including the creation of effective evaluations and assessments that achieve Kirkpatrick’s levels of evaluation - Recommend and develop interface design, sequence of instruction based on needs assessment - Ensure learning content and courses are operating properly - Develop the company standard eLearning template - Co-create eLearning strategy based on input from the business - Collaborate with team to design and develop engaging and effective instructional materials - Collaborate with subject-matter-experts and other stakeholders to ensure the team produces engaging, interactive eLearning products

We have an immediate opportunity for a Tier 2 Help Desk Technician - Remote to the Des Moines, IA area for occasional on-site work to join our talented team in support of a Federal client. The schedule for this position would be Monday to Friday from 6am - 2:30pm CST. Responsibilities include supporting a geo-graphically dispersed, multi-disciplined technical team providing end user help desk support services. The successful candidate will have prior experience providing technical support for similar tasks, delivering on-time support for program or project activities, and supporting development of recommendations or alternative solutions to manage program, project, and technical risks. Responsibilities: - Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues. - Support and document the initiation, execution, and closing activities for a program/project(s) and support activities. - Ensure performance metrics are met or exceeded. - Develop and maintain program support artifacts throughout the lifecycle of the initiative. - Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns. - Simulates and recreates user issues to resolve operational difficulties. - Recommends system modifications, if required, to reduce user problems. - Escalates more complex issues, as appropriate, to senior level technicians. - Promote and encourage a “one team” attitude at all levels internally and externally.    

We have an opportunity for an Executive to join our senior leadership team reporting to the COO. The successful candidate will be responsible for the strategy, delivery, resource management, performance and growth of the Defense (DOD) and Homeland Security (DHS) programs.      Typical responsibilities include:  - Ensuring the achievement of performance targets and strategic initiatives by setting and meeting operational goals that are consistent with the vision of the organization  - Manage a team of Program Directors and Managers, and has overarching responsibility for contract delivery, business performance, as well managing relationships with clients  - As a key member of our senior leadership team, this person will work as an integral team member aligned with others leading Technology, Growth and Business across the portfolio  - The position is fully responsible for all aspects of P&L for their Delivery Portfolio, including program delivery, periodic reviews, proactive customer engagement, and assessments for exceeding the performance objectives of the programs  - Responsible for managing planned revenue, P&L, and execution of program growth initiatives  - Establish and implement key metrics and key performance indicators (KPIs), which provide periodic analysis and a quality check of programs, contracts, and customer relationship at all levels of decision making for the account  - Develop and provide oversight over business unit strategy development, opportunity identification and qualification, as well as capture and proposal efforts to secure new or re-compete contracts, or task order business   - Ensure delivery quality  - Manage and develop personnel resources  - Develop and maintain relationships with key partners, federal agency officials, and other stakeholders in the DOD, DHS and other agencies  - Manages the business risk associated with the delivery of new solutions   - Hires, trains, coaches, counsels, and evaluates the performance of direct reports  - Ensure constant communication with customers to actively mitigate any issues or concerns 

NetImpact Strategies is looking for an ambitious and energetic Business Development Account Executive to support our growth strategy. This exciting opportunity will leverage the candidate’s experience in business development and federal contracting.  The BD Account Executive will conduct research, identify new opportunities, broker teaming arrangements and direct all aspects of business development initiatives and support sales/business development activities. A deep understanding and experience within Federal Contracting, along with an existing network of contacts is required.       Responsibilities and duties  - Direct, establish, maintain, and plan overall direction and goals for the Business Development business unit.  Be able to define and drive growth by focusing on customer interaction, teaming approach, technical differentiation and contracting solution strategies.  - Create a robust sales pipeline of new opportunities in the Government market; building a short/medium/long-term sales pipeline in accordance with target goals.  - Meet with contracting representatives and potential clients to conduct research and gather intelligence on prospective business opportunities in target Government markets.  - Develop a growth strategy focused both on financial gain and customer satisfaction.  - Conduct research to identify new markets and customer requirements.  - Conduct business meetings with prospective clients and teaming partners.  - Negotiate teaming arrangements, requirements, and workshare with business partners on opportunity pursuits.  - Promote the company’s products/services addressing or predicting clients’ objectives.  - Knowledge of federal acquisitions process for full & open government procurements.  - Able to increase sales with a proven track record of identification, pursuit, and full and open task order wins.  - Identify potential business opportunities and/or partners. Negotiates agreements that are beneficial to the continued growth and success of the company.   - Responsible for developing new market initiatives, assessing existing markets, and analyzing new business opportunities.  - Develop opportunity capture strategies and execute capture tactics (including identification of client pain points, proposal win themes, and resource requirements).   - Coordinate with the proposal team throughout solutioning, development of proposals and presentations for new business materials to create and nurture business opportunities and partnerships.  - Support proposal development including capture, solutioning, writing, and reviews.  - Identify trends and client requirements to formulate a short/medium/long-term sales pipeline in accordance with targets. 

We have an opportunity for a Service Desk Representative to join our talented ServiceNow practice to serve a federal client’s desktop support helpdesk. This position is onsite in San Antonio, TX.   Typical responsibilities include - Provides first contact for moderately complex customer inquiries, incidents, and requests via phone calls, emails, and web submissions. - Assists customers in resolving technical incidents and problems with Windows desktop applications, VPN software, PIV credentials, mobile apps, and hardware issues. - Follows up with customers to ensure that customer inquiries, requests, and incidents are resolved in the agreed upon time frame. - Logs and tracks tickets using a service management application and maintains up-to-date ticket records and related documentation. - Efficiently and effectively identifies, evaluates, triages, and prioritizes customer tickets. - Analyzes and evaluates reports and makes recommendations to reduce help desk call rates. - Attempts to resolve as many incidents during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier II or Tier III when required. - Writes knowledgebase articles for common problems. - Meets or exceeds established objectives for time to respond, mean time to resolve, and customer satisfaction.

We have an immediate need for a Enterprise Architect/Data Architect/Technical Team Lead to join our talented team in support of a federal client in Falls Church, VA. The successful candidate will be responsible for leading application development and other technical efforts across a large multi-disciplined team, driving IT modernization efforts.   Typical responsibilities include:  - Direct, manage, and lead the technical team – including working with the Program and Project Manager to strategize on architectural design based on reliability and long-term sustainability of product - Adapt approved lifecycle methodologies to project needs and direct the team in applying methodology - Provides expert training, guidance and insight into specific technologies and methodologies and their application - Independently plan and perform research, design assessment, development, integration and other assignments where a specific subject matter expertise is necessary - Lead and support continuing technical assessment to identify issues and make recommendations on improving overall product stability - Support sustainment of existing functionality and new, complex efforts like adding new modules and workflows or resolving complex technical issues - Deliver complex presentations or demos to describe functional changes or requirements released with latest package or image - Design enhancements and features with organizational needs in mind to (including policies and procedures) to achieve objectives by working with Functional SMEs - Work with Functional SMEs to estimate level of effort (LOE) of requirements and design solutions or development tasks that meet short-term and long-term needs using comprehensive, realistic, and effective plans - Recognize problems or situations that are new or without clear precedent; evaluates alternatives and finds solutions using a systematic, multi-step approach and recommends solutions based on LOE and impact assessments - Regularly reviews and provides LOE estimation inputs to the Ektropy backlog as a part of continuous backlog grooming, support technical design discussions, and provides inputs during Sprint grooming to release features - Maintain updates on task completion, challenges, issues, and status using a centralized requirements management tool - Design fixes and enhancements/perform program coding using Ektropy components and technologies (see Required Skills) - Conduct and direct the team in conducting unit, smoke, and other relevant development testing, including creation of test cases and automating tests - Support user acceptance testing and demos and participate in code reviews, as required - Support configuration audits and ensure application integrity and identifies problems early on for product reliability in sustainment - Identify strategies to create a better collaboration between developers, testers, project managers and users, using development methods and automated practices - Leverage experience and judgement to resolve technical issue or escalate, when applicable - Provide subject matter expertise in enterprise architecture (EA) framework and modeling techniques such as DoDAF, BEA, FEAF, FSAM etc.

We have an opportunity for a Facilities and IT Helpdesk Coordinator to join our talented Professional Services team. The successful candidate will be responsible for coordinating/managing logistics for NetImpact’s office and IT helpdesk operations in Falls Church, VA. Services provided will include facilities management, administrative support, travel coordination and IT helpdesk support.   Typical responsibilities include:   Facilities - Front desk duties including answering the door, greeting guests, offering refreshments, notifying the corresponding parties that their guests have arrived. - Book rooms as needed for scheduled training, executive meetings, etc. - Setup virtual meetings as needed - Order meals and refreshments for training and other meetings - Work with external vendors to book venues and/or confirm catering needs - Ensure the facility is clean, organized and well-stocked - Complete purchase orders for office supplies and other necessary expenses - Coordinate and order marketing items and gifts - Distribute client and employee gifts - Provide excellent customer service to meet our employee and guests needs - Other duties as needed    Event Planning - Plan and coordinate logistics for internal NetImpact events including but not limited to: - NetImpact HQ Days - Training Events - All Hands Meetings - Happy Hours - Onsite Recruiting Events - Coordinate logistics for gifts/prizes for internal NetImpact events - Decorate office during the holidays - Responsible for all other tasks related to internal NetImpact events - Other duties as needed   Travel, Expense reports, IT Helpdesk Support, and other Coordination - Do executive’s expense reports - Handle tasks related to guest speakers; this includes, booking, gifts, bio write-ups, coordinating logistics, etc. - Manage users accounts in Microsoft Office 365, company travel reservation and intranet systems - IT assets tracking and management - Help with basic IT helpdesk tickets on an as needed basis - Other duties as needed

We have an opportunity for a Senior ITSM Remedy Developer to join our talented IT Services team. The successful candidate will have fluency in BMC development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. The successful candidate will be part of a team responsible for the maintenance and enhancement of the BMC Remedy platform and must be able to act with a sense of urgency and adapt to changing priorities.   Typical responsibilities include: - Proven experience as a key technical resource leading the development of solutions in client environments. - Provide technical leadership and training, perform peer code reviews and ensure the BMC team follows development best-practices - Ability to create workflow objects and understanding the existing implementation - Ability to work in a collaborative multiapplication team environment - Generate operational reports and KPI analysis as needed - Prepare client facing and internal deliverables that are technology related - Transform functional requirements into detailed technical designs that represent actionable development tasks - Maintain production system reliability through utilization of change management process - Monitor health, usage and overall compliance of the application

We have an opportunity for a Senior ServiceNow Developer to join our talented Professional Services team. The successful candidate will serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow implementation. The successful candidate will have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. Typical responsibilities include - Prepare and present client-facing and internal deliverables that are technology-related - Serve as the Senior ServiceNow application developer responsible for implementing solution design using best practices - Overall responsibility for analyzing and documenting business processes and systems - Facilitate requirements gathering and document requirements - Collaborate with Product Designer to provide ServiceNow design support - Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes - Perform hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned. - Develop JavaScript server/client code as needed for integration - Create and use update sets to move customer configuration between environments - Create and maintain API and data integration processes between ServiceNow and other services. - Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis

We have an immediate need for a Technical Lead/DevOps Engineering Lead to join our talented team in support of a federal client in Falls Church, VA. The successful candidate will be responsible for leading application development and other technical efforts across a large multi-disciplined team, driving IT modernization efforts.   *Fully Remote    Typical Responsibilities Include: - Serve as lead for the technical team, leveraging experience and judgment to resolve issues as a point of escalation. These discussions may entail: - Identifying strategies to create better collaboration among developers, testers, project managers, and users, using development methods and automated practices - Creating/implementing innovative technical solutions within budget/timelines that prove successful (metrics/feedback) to alleviate manual workload and burden - Define the system, technical, and application architectures for critical areas of development and recommend a course of action to maintain cost-effectiveness and competitiveness - Provide hands-on support for agile development, defect/bug triage, and fixes while ensuring long-term technical sustainability and architectural soundness: - Leading Sprint retrospectives - Supporting peer and management code reviews - Participate in business and technical requirement sessions - Provide technical estimates and a rough level of effort (SWAG) - Work effectively and efficiently on tight deadlines as necessary - Perform code reviews for functional accuracy and alignment with best practices, or develop Best Practices unique to the technology stack and customer environment - Stay up to date on business initiatives and objectives, particularly infrastructure and development architecture issues. - Research and implement best practices frameworks/capability models that will control costs, provide higher quality, and increase the predictability of service delivery. - Develop Proof of Concept prototypes to demonstrate the value or benefits of new technologies and processes, e.g.: - Improving quality and reducing effort for development testing, including the creation of test cases and automating tests - Provide technical inputs in an understandable format for Senior Executive briefings and other reports, including: - Delivering complex presentations or demos to describe functional changes or requirements released with the latest package or image - Team performance based on task completion, challenges, issues, and status using a centralized requirements management tool - State of progress against strategic roadmap, both technical and business - Work with Functional SMEs and Developers to estimate the level of effort (LOE) of requirements and design solutions or development tasks that meet short-term and long-term needs using comprehensive, realistic, and effective plans - Recognize problems or situations that are new or without clear precedent; evaluate alternatives and recommend solutions using a systematic, multi-step approach based on LOE and impact assessments - Regularly review and provide LOE estimation inputs to the application backlog as a part of continuous backlog grooming, support technical design discussions, and provide inputs during Sprint grooming to release features - Support user acceptance testing and demos and participate in code reviews, as required

We have an opportunity for a Senior ServiceNow Developer to join our talented Professional Services team. The successful candidate will serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow implementation. The successful candidate will have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.    Typical responsibilities include - Serve as the Senior application developer responsible for developing applications on the ServiceNow platform using industry best practices. - Responsible for analyzing business requirements and business processes by working closely with the Requirements analysts and clients.   - Provide technical oversight during the requirements gathering process. - Collaborate with Product Owner and the Platform Architect to provide ServiceNow design/development support. - Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflows, UI Actions/Policies, ACLs, interfaces, and any other configurations required to support client needs. - Perform hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned. - Develop custom script-includes when necessary. - Migrate update sets between environments and batch update-sets for production deployments. - Build APIs to integrate ServiceNow DB with other systems/applications within the organization. - Able to successfully trouble shoot bugs and defects by working closely with the development team. - Work in an Agile team environment and participate in Story pointing, Sprint planning and other SCRUM ceremonies.

We have an immediate opportunity for a Tier 2 Help Desk Technician- Remote to the Denver, Colorado area for occasional on-site work to join our talented team in support of a Federal client. The schedule for this position would be from Tuesday to Saturday between 9am - 5:30pm MST. The ideal candidate resides in or near Denver, CO.  Responsibilities include support in overseeing and managing a geo-graphically dispersed, multi-disciplined technical team providing end user help desk support services. The successful candidate will have prior experience providing technical support and managing similar tasks, developing schedules for program or project activities, and providing recommendations or alternative solutions to manage program, project, and technical risks. Responsibilities: - Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues. - Support and document the initiation, execution, and closing activities for a program/project(s) and support activities. - Ensure performance metrics are met or exceeded. - Develop and maintain program support artifacts throughout the lifecycle of the initiative. - Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns. - Simulates and recreates user issues to resolve operational difficulties. - Recommends system modifications, if required, to reduce user problems. - Escalates more complex issues, as appropriate, to senior level technicians. - Promote and encourage a “one team” attitude at all levels internally and externally.    

We have an opportunity for a full-time IT Helpdesk Tier I/II Analyst to join our talented Operations team. The successful candidate will be highly motivated and provide support to our IT department.   Typical responsibilities include - Setup and configure new laptops - Setup Office 365 accounts for users. - Setup distribution lists and TEAM channels in Office 365. - Setup Office 365 SharePoint sites for domain users and external partner access. - Create policies, configure and monitor system access to maintain a highly secure Office 365 system. - Troubleshoot and resolve issues with user access to Office 365 services and computer hardware/software issues. - Assign software licenses and help users with installing the software - Assist with the administration of Microsoft Azure. - Log help desk requests into the tracking system as reported by users. - Maintain IT Assets tracking system.

We have an opportunity for a Systems Architect to join our team. This position provides the opportunity to gain experience in the Federal environment and exposure to the use of trade data/related analyses to determine the impact of export controls/defense industrial base policies on U.S. interests.    Typical responsibilities include: - Analyzing, designing, testing, and evaluating new or existing systems - Assessing the feasibility, cost, and practicality of implementing new or converting existing systems against developing new technology - Developing detailed system architecture and/or conversion plans to define conversion processes, environmental considerations, and system constraints - Attending team meetings as well as meetings with the sponsor agencies and project stakeholders - Drafting presentation materials for briefing partners and/or outreach with stakeholders - Conducting project-related research on technologies, industries, and other matters - Presenting project-related research & significant findings to government and industry stakeholders