NetImpact Strategies is looking for a ServiceNow Organization Change Management (OCM) / Trainer to join our talented professional services team. You will use creative, data driven organizational change management expertise and experience to drive changes across business process, IT and human aspects of projects to align and reach its strategic objectives.
Responsibilities:
- Support the successful consolidation of multiple software platforms supporting service delivery across a large enterprise
- Assess the impact of change within organizations that incorporates organizational culture, performance and readiness/desire for change
- Use Prosci ADKAR and/or other certified OCM models, tools and frameworks to support improved organizational design and alignment
- Define and execute communication strategies to effectively share information with stakeholders throughout the project life cycle
- Develop and deploy user adoption/training initiatives to support change related to project implementations
- Strategize with all levels within the organization for the development of a roadmap and implementation of change programs
- Provide input, documenting requirements and supporting the design and delivery of change management training
- Lead efforts to execute change management recommendations across multiple initiatives including new business processes, technology and organization changes
- Identify the impact of the change on the affected parties and create/execute detailed action plans to address the human side of the change
We have an opportunity for a ServiceNow Senior Business Analyst to join our talented IT Services team. The successful candidate will have fluency in ServiceNow business analyst and development principles. They will work with software development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. The successful candidate will be part of a team responsible for the maintenance and enhancement of the ServiceNow platform and must be able to act with a sense of urgency and adapt to changing priorities.
Responsibilities:
- Proven experience as a key technical resource leading the development of solutions in client environments
- Experience with implementation of Service Now, working with all core ITSM processes
- Responsible for working with Process Owners to define requirements and create well-written user stories that meet the criteria required to deliver a successful product
- Analyze and document business processes and systems
- Facilitate requirements gathering and document requirements
- Prepare client facing and internal deliverables that are technology related
- Transform functional requirements into detailed technical designs that represent actionable development tasks
- Apply Agile methodology to elicit requirements and process flows for federal customers using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis.
We have an opportunity for a ServiceNow Developer to join our talented ServiceNow implementation practice supporting US Federal customers. We are seeking candidates who can demonstrate their ability to perform with agility and act with an understanding of the importance of the customer’s mission--delivering value by managing dynamic environments, objectives, and priorities. The candidate will effectively leverage the ServiceNow platform and their own expertise to implement enterprise business solutions for our customer. They will be a member of a cross-functional team responsible for enhancing the ServiceNow platform, implementing new products, and developing ServiceNow solutions. The successful candidate can effectively provide strategic and tactical support to clients, support multiple projects simultaneously, and adapt to changing priorities.
Responsibilities:
- Configuration and development using the ServiceNow ITSM/CSM suite of tools.
- Understanding how to populate and maintain the CMDB using ServiceNow best practices
- Experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders
- Ability to create and maintain API and data integration processes between ServiceNow and other Services.
- Ability to provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis
- Experience working with team to develop technical design and populate implementation notes describing technical details of how a story will be delivered technically and provide estimations for a story.
- Willingness to provide feedback on and guide less experienced peer developers
- Experience working with team to estimate, plan, and execute all assigned tasks and report on progress.
- Someone who ensures required documentation is complete and associated process steps are followed.
We have an opportunity for a Senior ServiceNow Developer to join our talented Professional Services team. The successful candidate will serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow implementation. The successful candidate will have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.
Responsibilities:
- Configuration and development using the ServiceNow ITSM/CSM suite of tools.
- Understanding how to populate and maintain the CMDB using ServiceNow best practices
- Prepare and present client-facing and internal deliverables that are technology-related
- Serve as the Senior ServiceNow application developer responsible for implementing solution design using best practices
- Overall responsibility for analyzing and documenting business processes and systems
- Facilitate requirements gathering and document requirements
- Collaborate with Product Designer to provide ServiceNow design support
- Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
- Perform hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned.
- Develop JavaScript server/client code as needed for integration
- Create and use update sets to move customer configuration between environments
- Create and maintain API and data integration processes between ServiceNow and other services.
- Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis
We are looking for a graphic Designer to create engaging designs according to requirements. Self-starter and should be able to work with minimum supervision. In this role, you should be highly creative and have a sharp eye for details. If you’re passionate about design and eager to learn more, we’d like to meet you. Your goal will be to create impactful designs that capture and promote our company vision. Strong communication skills and ability to work with cross-functional teams.
Responsibilities
- Develop custom RFX response templates that comply with client requirements both in Word and PPT format
- Creating graphics, Images, Infographics and figures for proposals and marketing collaterals as per the requirement in Adobe illustrator, Photoshop and PowerPoint editable
- Formatting word and PPT proposals, RFPs and collaterals
- Create and maintain Graphic Standards, Guidelines & Check lists for the Project
- Designing of Brochures, Leaflets, Planner, Product Brochures etc
- Creating Logo as and when required
- Designing of Mailers, Invitation Cards, Letterheads etc.
- Design print & digital materials (following brand guidelines).
- Creation of explainer videos as per business need
- Production of print materials internally & with external printers;
- Providing Graphics and images for Websites.
- Maintain, upgrade (when necessary) and ensure the uptime of Corporate website
- Participating in various design projects from concept to completion
- Producing drafts, prototypes and engaging design solutions
- Listening to feedback to hone skills and improve design
- Understand project requirements and concepts
- Use various techniques to create drafts, models and prototypes
- Produce final design solutions (like logos, banners, interfaces)
- Pitch creative ideas
- Collaborate with team members and different functions to understand their requirement
Responsibilities
- Support continuing technical assessment to identify issues and make recommendations on improving overall product stability
- Supports sustainment of existing functionality and new, complex efforts like adding new modules and workflows or resolving complex technical issues
- Designs enhancements and features with organizational needs in mind to (including policies and procedures) to achieve objectives by working with Functional SMEs
- Work with Functional SMEs to estimate level of effort (LOE) of requirements and design solutions or development tasks that meet short-term and long-term needs using comprehensive, realistic, and effective plans
- Regularly reviews and provides LOE estimation inputs to the
- backlog as a part of continuous backlog grooming, support technical design discussions, and provides inputs during Sprint grooming to release features
- Maintain updates on task completion, challenges, issues, and status using a centralized requirements management tool
- Designs fixes and enhancements/perform program codingusing system components and technologies (see Required Skills)
- Conducts unit, smoke, and other relevant development testing, including creation of test cases and automating tests
- Support user acceptance testing and demos and participate in code reviews, as required
- Support configuration audits and ensure application integrity and identifies problems early on for product reliability in sustainment
- Follow and adapt approved lifecycle methodologies to project needs
- Leverage experience and judgement to resolve technical issue or escalate, when applicable
- Works with Technical Lead to maintain and improve GitX processes and other DevOps workflows, including automation workarounds and innovations for team in building stronger capacity
We have an opportunity for a ServiceNow Business Analyst to join our talented ServiceNow implementation practice supporting US Federal customers. We are seeking candidates who can review, analyze, and evaluate business systems and user needs. The successful candidate will write detailed descriptions of user stories, epics and project requirements. This is a full time, fully remote job role.
Responsibilities
- Someone with experience facilitating requirements gathering and business documentation processes, including design, testing, and gap analysis
- Experience working with process owners to create and support the creation of user stories, ensuring required criteria is met, including the configuration of ServiceNow modules to meet specific needs as well as ongoing technical support
- Experience developing a test plan, across cross-functional teams, articulating testing approach and ensuring quality of new software releases
- Experience working with a team to estimate, plan, and execute all assigned tasks.
- Experience serving as a scrum master in an Agile software development environment
- Experience implementing HRSD module using ServiceNow best practices.
- Experience implementing ServiceNow Service Mapping capabilities
- The ability to prepare and present client-facing and internal artifacts and deliverables that are technology-related
- Experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders.
We have an opportunity for a Senior ServiceNow Developer to join our talented Professional Services team. The successful candidate will serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow implementation. The successful candidate will have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. This is a fully remote job.
Responsibilities
- Proven experience as a key technical resource leading the development of solutions in client environments.
- Prepare and present client-facing and internal deliverables that are technology-related
- Serve as the Senior ServiceNow application developer responsible for implementing solution design using best practices
- Overall responsibility for analyzing and documenting business processes and systems
- Facilitate requirements gathering and document requirements
- Collaborate with Product Designer to provide ServiceNow design support
- Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
- Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
- Perform hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned.
- Develop JavaScript server/client code as needed for integration
- Create and use update sets to move customer configuration between environments
- Create and maintain API and data integration processes between ServiceNow and other services.
- Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis
NetImpact Strategies is seeking a Project Manager for the ServiceNow HRSD implementation at a federal agency. The project manager is responsible for overseeing all aspects of the project lifecycle, from initiation to completion. Working closely with cross-functional teams and external vendors, you will ensure the successful delivery of the project within scope, budget, and timeline constraints. Prior HRSD experience necessary. This is a full time, fully remote role.
Responsibilities:
- Manage a cross-functional team to ensure the smooth implementation of the ServiceNow HRSD module
- Develop and maintain comprehensive project plans, including timelines, milestones, and resource allocations.
- Coordinate with stakeholders to define project scope, objectives, and deliverables, while fostering positive relationships.
- Monitor project progress and performance, addressing risks and issues promptly.
- Ensure adherence to project management best practices and methodologies.
- Serve as the primary point of contact for stakeholders, providing regular updates on project status, risks, and issues.
- Collaborate with vendors to ensure alignment with project objectives, managing contracts and resolving conflicts.
- Implement change management strategies, engaging stakeholders and providing training to maximize system benefits.
We have an opportunity for a ServiceNow Business Analyst to join our talented ServiceNow implementation practice supporting US Federal customers. We are seeking candidates who can review, analyze, and evaluate business systems and user needs. The successful candidate will write detailed descriptions of user stories, epics and project requirements. This is a full time, fully remote job role.
Responsibilities:
- Someone with experience facilitating requirements gathering and business documentation processes, including design, testing, and gap analysis
- Experience working with process owners to create and support the creation of user stories, ensuring required criteria is met, including the configuration of ServiceNow modules to meet specific needs as well as ongoing technical support
- Experience developing a test plan, across cross-functional teams, articulating testing approach and ensuring quality of new software releases
- Experience working with a team to estimate, plan, and execute all assigned tasks.
- Experience serving as a scrum master in an Agile software development environment
- Experience implementing HRSD module using ServiceNow best practices.
- Experience implementing ServiceNow Service Mapping capabilities
- The ability to prepare and present client-facing and internal artifacts and deliverables that are technology-related
- Experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders.
NetImpact Strategies is seeking a Management Analyst to support one of our government clients. We are a fast-growing small business supporting the federal government. We’re passionate about our customers’ inspirational mission and we entrust our employees and teams to deliver exceptional performance to enable our clients to achieve their goals. We provide the tools and resources to help you be successful, and our culture fosters an environment in which idea sharing and collaboration are essential.
Responsibilities
- Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively.
- Reviews and analyzes information, forecasts, methods, schedules, systems, processes, and procedures.
- Track, manage, and report on various projects, products, and systems to project leadership using best practices in business analytics.
- Leverage continuous process improvement techniques to evaluate performance results and recommend changes that result in short- and long-term organizational growth and success.
- Determines and documents user requirements for business processes and abides by those requirements for future projects.
- Provides expertise in, but not limited to, configuration management, strategic planning, knowledge management, business analysis, and technical analysis.
- Author technical documents for review and acceptance, such as procedural manuals, job aids, guidance/publication, and other documentation tools.
- Prepare and present written and oral reports on recommendations, metrics, impacts, and conclusions based on analyses.
- Provide risk management support, including risk evaluation and scoring, risk mitigation development and execution, risk tracking/reporting, and other project risk/issue management activities.
- Develop and establish short, mid, and long-range objectives and priorities for approval by leadership.
- Promote organizational lessons learned information as a reusable, shared, protected, consistent, and compliant resource.
- Develop or contribute to the Monthly Status Report for the client.
- May supervise support, technical, and professional staff, as required by the contract.
- Perform other duties as assigned.
We have an opportunity for a ServiceNow/Nuvolo Developer to join our talented Professional Services team. The successful candidate will serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow/Nuvolo implementation. The successful candidate will have fluency in ServiceNow and Nuvolo design and development principles. This is a fully remote position.
Responsibilities
- Prepare and present client-facing and internal deliverables that are technology-relate
- Serve as the Senior ServiceNow application developer responsible for implementing solution design using best practices
- Overall responsibility for analyzing and documenting business processes and systems
- Collaborate with Product Designer to provide ServiceNow/Nuvolo design support
- Design and develop solutions within the ServiceNow/Nuvolo environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
- Perform hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned.
- Develop JavaScript server/client code as needed for integration
- Design, develop, and update custom solutions using Nuvolo
- Create and use update sets to move customer configuration between environments
- Provide advanced support for ServiceNow//Nuvolo by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis
NetImpact Strategies has an opportunity for a Sr. SQL Database Administrator to join our talented Professional Services team. In this role you will serve as a lead Database Administrator, operating database infrastructure hosting a portfolio of nearly 500 databases, supporting a collection of over 125 business applications. You will work to automate daily Ops DBA requests submitted by Development DBAs for deployment into the production environment. The technology stack is primarily built on Microsoft SQL Server. You will also participate an effort to migrate the data portfolio to AWS in an IaaS model, and then work with development teams decouple the portfolio and mature into AWS PaaS offerings.
Responsibilities
In this role you will be responsible for all aspects of database infrastructure lifecycle management, including, but not limited to:
- Performance Optimization
- Data Security
- Data Integrity
- Data Migration
- Data Governance
- Database Performance Monitoring
- Database Maintenance
- Scalability Planning
- Database Technology Evaluation
- Collaboration with Development DBAs
- Disaster Recovery Planning
- Database Documentation
- Schema Administration
- Data Change Automation
- Backup/Restore
We have an immediate need for a Junior Web or Applications Developer with an interest in learning ServiceNow development for projects supporting the Federal Government.
Responsibilities
- Complete both formal and on-the-job training on the ServiceNow Platform (Company Provided)
- Serve as a full stack JavaScript developer managing integrations with other applications.
- Remain current on Web development technologies, assess new standards, technologies, and trends, and formulate and recommend strategies and tactics for future platform enhancements.
- Continuously engage with project teams to deliver quality products.
- Communication - Ensure regular, effective communication with team members and cross-functional resources.
- Help define, create, test, and execute operations procedures.
- Help document current and future configuration processes and policies.
NetImpact is seeking a detailed-oriented and versatile writer to join its Marketing and Communications team. The ideal candidate is a “language nerd” with demonstrated ability to craft high quality, written content for diverse purposes in a high-paced environment. You will support marketing and sales efforts for an established, well-reputed American company that provides services and software products to the U.S. federal government.
Location: Pune / Remote
Responsibilities
- Content writing, copywriting, B2B content development (long-form and short-form), and messaging ideation and development for general brand, corporate services and capabilities, and product marketing.
- Research target audience and produce the most effective medium of outreach based on buyer information consumption preferences and purchasing habits, creating engaging, impactful content that resonates with the target audience and drives measurable results.
- Brand and product positioning support, including research and craft compelling positioning and messaging tailored to customer community, buyer persona, or demand signals – including working with the team to ideate unique, differentiating concepts and value propositions
- Develop high-impact collateral to support sales and marketing in print and digital form, such as: white papers, reports, blog posts, eBooks, case studies, articles, sales presentations, data sheets, slicks, website content, brochures, demo videos, Youtube shorts, event / tradeshow assets, etc. This may include working with or interviewing subject matter experts (SMEs), visual design and production specialists, and other support functions.
- Support audience-appropriate content creation for digital lead generation campaigns conducted via LinkedIn, Google, industry associations, tradeshows, direct email, call campaigns, etc. with ability to optimize asset based on buyer’s journey and other considerations
- Support product and capability asset development and announcements to drive awareness and generate demand, including developing and implementing marketing plans for product launches and updates, providing copyediting support for product collateral (e.g., user guides), leading ideation and development to define effective value proposition, etc.
- Provide ghostwriting for a variety of internal stakeholder voices and styles, including adapting the appropriate language register, vocabulary, format, and angle
- Draft public responses to moderate and influence conversational in social media groups and public forums, in accordance with platform etiquette and compliant with brand identity
- Propose or draft scheduling sequence with audience and reader experience in mind to publish content on all platforms (e.g., blog series, topic series, etc.) and promotional activities to improve consumption of content
- Learn, understand, and apply knowledge of American news and decisions, including legislation, budgeting, agency strategic priorities, and technical trends, and conduct research of competitive analysis to align marketing activities and maximize effectiveness of content produced.
- Strong reading and comprehensive skills are a must with ability to understand industry news, emerging topics, and best practices in content marketing to maintain relevance and effectiveness.
NetImpact is seeking a creative, energetic, and strategic Product Marketing Specialist with strong attention-to-detail and excellent writing skills to help lead marketing efforts for our innovative portfolio of software products. You will work closely with cross-functional teams including product management, business development / sales, and client services as well as external stakeholders to drive awareness, generate demand and sales leads, and support products sales enablement.
Responsibilities
- Align with Marketing, Product, and Sales teams on strategy and messaging to product marketing and sales content including:
- Product Positioning and Messaging: Research and craft compelling positioning and persona-based messaging for each product, tailored to the specific needs and pain points of customer communities.
- Content Development: Develop high-impact product collateral to support sales and marketing in print and digital form, including but not limited to: white papers, reports, blog posts, eBooks, case studies, articles, sales presentations, data sheets, slicks, website content, brochures, demo videos, Youtube shorts, etc. This may include working with or interviewing subject matter experts (SMEs), visual design and production specialists, and other support functions.
- Event Collateral Development: Incorporate (or conduct independent) pre-event research (e.g., audience demographic, interaction type, etc.) and lead design team to create compelling and visually engaging content or prepare forum-appropriate collateral for conferences, tradeshows, or exclusive meetings.
- Design and conduct digital lead generation campaigns via various channels including LinkedIn, Google, industry associations, tradeshows, direct email, call campaigns, etc. others as appropriate to engage government audiences and partners.
- Support product and capability asset development and announcements to drive awareness and generate demand, including developing and implementing marketing plans for product launches and updates, providing copyediting support for product collateral (e.g., user guides), leading ideation and development to define effective value proposition, etc.
- Research target audience and recommend most effective medium of outreach based on buyer information consumption preferences and purchasing habits
- Direct, develop, or assist with development of conferences and tradeshows materials (e.g.: banners, displays, promotional items, etc.) that align with product narrative
- Develop a variety of content across the buyer’s journey to create demand for products and support the sales process and recommend measurements for continual optimization
- Stay up-to-date on American news and decisions, including legislation, budgeting, agency strategic priorities, and technical trends, and conduct research of competitive analysis to align marketing activities and maximize effectiveness
NetImpact Strategies has an opportunity for a Business Analyst to join our team at NetImpact Strategies. The successful candidate will possess experience in former Business Analyst roles, preferably in the government sector, as well as Strategic Portfolio Management and Proven Optics. This role will be in support of the CFPG project. This is a fully remote posistion.
Responsibilities
- Participate in multi-functional efforts to improve efficiencies in processes and procedures
- Gather and analyze data from multiple sources, develop strategies and recommendations, and present findings in briefings and reports
- Develop plans, procedures, reference documents and instructions for formulating and executing program initiatives and related processes
- Assist in the preparation and creation of documented business processes, policies and procedures and user guides
- Prepare presentations for internal and external use by division and branch leads
- Ability to enter accurate data, monitor, and maintain deliverable quality
- Assess products and procedures for compliance with federal standards, financial management principles, internal controls, and standards
- Analyze how new initiatives will help the agency meet its business and mission goals
- Assist the team by cultivating an environment of teamwork and collective goal setting
- Ensure tasks are completed in the time frame specified by the client and assist in the preparation of status reports and other deliverables
- Maintain strong communication with client for expectations alignment
Netimpact is looking for a user-experience (UX) designer able to understand our business requirements and any technical limitations, as well as be responsible for conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes. The UX designer will also be expected to design the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing.
Responsibilities
- Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
- Facilitate the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.
- Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
- Identify design problems and devise elegant solutions.
- Make strategic design and user-experience decisions related to core, and new, functions and features.
- Take a user-centered design approach and rapidly test and iterate your designs.
- Collaborate with other team members and stakeholders.
- Ask smart questions, take risks and champion new ideas.
NetImpact Strategies is seeking a Program Manager to join our talent IT team for a new engagement with a Federal Agency. This person serves as NetImpact's single contract manager and shall be the authorized interface with the Government Contracting Officer (CO), the Contracting Officer's Representative (COR), government management personnel and customer agency representatives. This is a full- time position that has full authority to act for NetImpact on all matters relating to operations, including, but not limited to:
- Task Order compliance, service delivery, strategy, optimization, and contractual issue escalation.
- Responsible for formulating, enforcing, and enhancing work standards, assigning Contractor schedules, reviewing work discrepancies, supervising Contractor personnel and communicating policies, purposes, and goals of the organization to subordinates.
- The Program Manager (PM) also tracks and accounts for government-provided equipment approved to be off-site in the performance of the resulting contract.
- The PM is responsible for the overall contract performance.
Responsibilities
- Management and maintenance of the Major Incident Management (MIM) process, including incident management, problem management, MIM ticket closure, root cause, trending, knowledge management
- Driving efficiency and effectiveness of the MIM process for T&I
- Documenting, tracking, and monitoring problems arising across all IT systems and services. Reviews and analyzes report data to identify root cause (recent changes or maintenance) and reviews patterns for automating request for services in the self-service portal catalog
- Producing management information, including KPIs and reports, and performing trend analysis across all T&I
- Tracking incidents across all queue owners and monitor for closure / coordinate activities between multiple support groups to ensure T&I incidents are resolved
- Ensuring efficient flow of tickets between all Queue owners
- Ensuring that the MIM process is followed and act as the main point of contact for major incidents and
- Assessing and reporting on areas across all T&I where Priority 1 through Priority 4 Incident service level target have not been met
NetImpact Strategies has an upcoming need for a Release Manager. Release Manager will provide multifaceted support for software development lifecycle releases, encompassing responsibilities of overseeing software builds, planning, scheduling, and coordinating through various stages and environments.
Responsibilities
- Providing multifaceted support for software development lifecycle releases, encompassing the responsibilities of overseeing software builds, planning, scheduling, and coordinating through various stages and environments, while also managing changes in IT service
- Performing risk management, resolving issues affecting release scope and quality, and ensuring compliance with client standards and processes
- Leveraging expertise in ITSM processes, IT infrastructure and software development tools, to maintain communication with stakeholders, implement quality assurance, and generate release reports
- Ensuring teams follow a change and release management process created using industry best practices and client specific requirements
- Oversees the change request process, monitors submission and approval workflows and coordinates relevant meetings
- Document the approval, deployment, and configuration of all Infrastructure system/service Configuration Items (CI) into or that exist within the infrastructure production environment.
- Develop the Configuration and Change Management Procedures and the Release Management Plan.
- Work with client change management board and processes, to ensure change management processes are adhered to for system changes.
- Conducting configuration audit/verification activities to determine undocumented changes and to limit service disruptions/outages.
- Employing change management status accounting strategies to ensure board members, system owners and stakeholders are apprised of anticipated/ongoing/completed deployment/transition activities within the enterprise.
- Conducting Change Ticket business reviews to standardize and strengthen change ticket content used by board members to determine risk acceptance. Assist with impact and rootcause analysis and report findings, when necessary.
- Balancing timely software releases with the risk of introducing bugs, managing complex dependencies, and efficiently handling changes in IT services
